An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
How do I use the 404 page ?
You must edit your .htaccess file and add this line to it:
ErrorDocument 404 /notfound.html
where “notfound.html” will actually be your 404.html
more about this here
I need help with this file what can i do ?
If you bought this file and found a bug or have any questions on how to customize it (other than what’s already included in the help file), feel free to contact me from my profile.
I need custom work done on this template, what can i do ?
If you need the file customized for you, i am available for freelance, you can contact me from my profile.This is not free.
I added my texts and images, but when i upload everything to my server some images don’t show up, what can lead to this ?
If you images show up locally, but not on the server, you may want to check the paths to your images and the names, also the extensions, you might have misspelled a letter (uppercase/lowercase matters).
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.