This author will respond to buyers' questions and provides limited support through their own support system.
Hi Everyone! Support for all our items is conducted through our Support Forum. Our support team is here to provide you friendly and helpful service. You must register for an account at our site first.
We’re in GMT +1 and we aim to answer all questions within 24 hours in weekdays. In some cases the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed on next Monday or the next business day.
What is included
- Answering questions about the item’s included features and functionality.
- Fixes for bugs and reported issues with the item.
- Updates to ensure ongoing compatibility and patch security vulnerabilities.
Our item support doesn’t include
- Customization services. If you need one, please contact us.
- Installation services or general software platform and CMS help.
- Resolving compatibility issues with 3rd party plugins, themes or items unless advertised.
If you need your purchased theme or plugin to be installed please click on Install Theme or Install Plugin button located on your item downloads page. We offer express installation of our themes and plugins only. In this service you will get installation of your WordPress theme or plugin, customization of your theme as the exact look and feel of the demo website.
If you need your purchased theme or plugin to be modified, please don’t hesitate to contact us or send us a tweet!