An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by cudazi

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from cudazi:

Item support includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I add images to the promo slider?

See the HELP folder (index.html) included with download on the setup options for the “home” page template in Templates and Custom Fields.

By default, the page is looking to pull in post thumbnails from posts on your site, see section D on how to add post thumbnails.

You can also manually add images by custom field, see the same section in the HELP file.

Why is there “gibberish” text under my single post page?

Please download the latest OPEN version (after 4/16/2010) and replace your single.php file with the new one.

Pages using the “custom category” page template are not showing posts appropriately…

First, be sure you DO NOT have the page using the custom category page template set under Settings > Reading > Posts Page.

Second, if you do not have a custom field “categories” set, try setting it with a value of -0 (yes, negative zero) – This custom field should be on the page using the custom category template, not any posts.

How do I get the home page slider up and running?

Why are my Cufon / headings not appearing in IE9?

The theme was updated on 6.2.2011 to fix this IE9 bug. The js/cufon-yui.js file was replaced with the newest version.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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