228 comments found

hello

all of designer support RTL

is it time to support that ?!

RTL lang is default of prestashop instalation in v1.6 and should be support by developers

also all new thems support that

Plaza-Themes

we’re updating it

matrixsoft

thanks

i am waiting for your update

matrixsoft

how long?

Ag2group Purchased

Hi, i can not get the main slider changing automatically the picture. Is there any problem with that feature ? or the theme just do not support the auto-animate slider?

Plaza-Themes

Hi, The slider can set auto slide. If you need more help you can contact us. We will help you posthemes.com/tickets/

koguja Purchased

I have some problems , can you help me also

There are many problems on Prestashop 1.6.0.9: – Custom menu not working (nothing happens, when I hover mouse over it) – Pos banner sequence with errors (arrows not working) – no scroll up button – banner logos are in vertical, not horizontal, like in your live demo view – cart slideshow not working – blog not working …

Plaza-Themes

hi, You can open a ticket http://posthemes.com/tickets . We will check and help you fix it.

Hello i opend a ticket on sunday. No answer.

Plaza-Themes

You need check your email get ticket ID and follow your ticket. We have responded you.

Default-user

I don’‘t received a e-mail. Can you send it to k.elbardai@gmail.com

Plaza-Themes

You can check your email

penapaz Purchased

Hi team!

Nice theme!! How can we add a image block on top of right column of product page. Could you help us on this matter?

Thanks!

Plaza-Themes

Hi, You can open a ticket http://posthemes.com/tickets . We will help you do it.

Default-user
penapaz Purchased

I did it last week, I’ve just done it again. Sorry I did it with other email address, because the person who bought the theme it’s not the same than developer. Thanks a lot !!

mdkazim Purchased

we opened a ticket for the error of installing theme on prestashop (new ver) two days ago with details of admin account..bt still we dd nt get any positive reply…we are losing our valuable time ..so please tell us what should we do now???

Plaza-Themes

Hi,
You can check your email get ticket ID. When we respond you, you will get ticket ID in your email. You can follow your ticket. We will help you

I opened a ticket 12 days ago (12/03/2014) and have still no answer. It´s about problems with the social block (not getting the configuration) and the special products slider (going crazy when more than 2 products included in it).

Checked my email and no answer or ticket number. :(

Plaza-Themes

Hi, We have respond all ticket in 72 hours. Please you check email again. If you don’t get email. You contact http://www.plazathemes.com/contacts

Default-user

Ok.. I see know that you really fixed my problem days ago, but I was not informed (or perhaps I missed your answer). Anyway, good job.. problem fixed… +1 for you :)

nonZ Purchased

Hello. We are also still waiting for a response to a support ticket. So far we didn’t receive any confirmation mail.

This theme is not installed correctly with 1.6.0.9 as default. Maybe you can fix it per customer, but it would be better if you can update the theme completely and also include understandable installation instructions.

Looking forward to your response, thank you.

Plaza-Themes

You can check your email

Default-user
nonZ Purchased

We have emailed you ftp info today.

Plaza-Themes

You can check your email.

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