Hi, I’m trying to install it but I’m getting this message: “Wrong setting files”. We are using prestashop 1.6 and I’m trying mysql 5.2 and php 5.2 and apache 2.3
Hi, You can create a ticket http://posthemes.com/tickets. We will check and help you.
I wrote a ticket there and it say you ticket is XXXXX, and any email I recived there, I need a solution for these.Thanks. It seems that Quickstart package is missing or something related with that.
Please you wait and check your email and get ticket id
hello, i have the same problem with installation process like it described CHUCHO013
can you help me?
“Hi, I’m trying to install it but I’m getting this message: “Wrong setting files”. We are using prestashop 1.6 and I’m trying mysql 5.2 and php 5.2 and apache 2.3”
Modules categories and navigation do not appear faceted on the right sidebar.
These are activated, I rebooted and reinstalled and still missing.
What I can do?
Send a ticket here: http://posthemes.com/tickets .
Our support team will check and help you.
I opened a ticket 2 days ago but…I haven’t reply!!! Wow!
please, you can check your email. We responded all ticket in 24 hours
I’ don’receveid nothing…I chek my email as you request but nothing…CAN YOU HELP ME?
Please, you contact http://posthemes.com/contacts
Any of your templates has CSS2, CSS3 does not work in my environment!
Hi, You can use CSS3 in this theme.
I know, but when I map it to SharePoint webpart it blocks it CSS3, however CSS2 works fine, I am asking about early versions on optima theme, was it made with CSS2? can I have a link to download? no problem to purchase.
sorry, we haven’t css2 version
Hi , How to disable responsivity feature in the theme?
You can open file
find and remove code
<meta name="viewport" content="width=device-width, minimum-scale=1, maximum-scale=1" />
We from the 30th December (2 weeks) to install design.
We are dedicated to this and normally do not spend more than 1 hour.
We have detected more than 9 coding errors that do not let you run the theme.
Nobody answers from your ticketing system.
Please give us reply sooner or ask the money back.
You can check your email get ticket id and follow your ticket or you can contact posthemes(at)gmail.com
Dear, where can I Find the pos_optima_quickstart package? I’ve extracted the ZIP file but didn’t find the quickstart package anywhere
Sorry you can ignore the request. Found it in the readme file
hi! interested in your theme : do you deliver images to change on the menu with the theme ? how can i easily customize this menu (images, text, submenus, categories, subcategories) ? thanks
You can customize menu if you want. If you need help you can contact us. We will help you
Hi… I am having problem with installing fashion 2…
When I try to import it , prestashop gives me this error : “Bad configuration file”
Would you please help me to solve this issue ?
Thank you very much
You can see document and video for install theme. We think you install incorrect folder theme. If you need help you can contact us
Thank you for your reply,
Well I followed related instructions for installing Fashion #2 which was included in the downloaded ZIP file.
Would you please tell me that how can I contact you ?
You can contact http://www.plazathemes.com/tickets/
I recently bought your templates and use the template kids.
But I don’t know where can I translate in French the top right menu with button [My Account, My Wishlist, My Cart, Login].
I didn’t receive response from your support with ticket …
What does your email ? You can check your email again. We have responded all tickets.
I have tried to connect to your ticket system but it seem not work. after registration I didn’t receive email … This morning I receive a mail with #2222 for ticket information but when I click on, I have an denied access…
You can check your email. We will check and help you
I purchased yesterday the theme but it gives install problems, so i create a ticket yesterday and today but no confirmation in order to check the status??
Some help please!
please, you can wait and check your email get ticket id
Got the “bad configuration file” !
Hi, you need upload file in template folder for install theme. You don’t upload quickstart package
i’ve upload img file in template folder – doesn’t work !
You can create a ticket http://www.plazathemes.com/tickets. We will will check and help you
I’ve already create 2 tickets : no answer, no ticket number, nothing ! You are able to sell it, now prove you are able to fix it.
You can follow your ticket 9278
I purchased this theme with another account. I tried to install the theme but it does not work, I get the error “bad configuration file”.
I opened a ticket to fix the problem and tried to do the recording but I have not received any e-mail confirmation of registration.
expect your news fast.
let me know ASAP
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $28