Plaza-Themes

Plaza-Themes supports this item

Supported

353 comments found.

Hi, I’m trying to install it but I’m getting this message: “Wrong setting files”. We are using prestashop 1.6 and I’m trying mysql 5.2 and php 5.2 and apache 2.3

Hi, You can create a ticket http://posthemes.com/tickets. We will check and help you.

I wrote a ticket there and it say you ticket is XXXXX, and any email I recived there, I need a solution for these.Thanks. It seems that Quickstart package is missing or something related with that.

Please you wait and check your email and get ticket id

hello, i have the same problem with installation process like it described CHUCHO013 :) can you help me?

“Hi, I’m trying to install it but I’m getting this message: “Wrong setting files”. We are using prestashop 1.6 and I’m trying mysql 5.2 and php 5.2 and apache 2.3”

Hi, You can create a ticket http://posthemes.com/tickets. We will check and help you.

Hello,

Modules categories and navigation do not appear faceted on the right sidebar.

These are activated, I rebooted and reinstalled and still missing.

What I can do?

A greeting. www.stereomuch.it

please, you can check your email. We responded all ticket in 24 hours

I’ don’receveid nothing…I chek my email as you request but nothing…CAN YOU HELP ME?

Hi, Any of your templates has CSS2, CSS3 does not work in my environment!

Hi, You can use CSS3 in this theme.

I know, but when I map it to SharePoint webpart it blocks it CSS3, however CSS2 works fine, I am asking about early versions on optima theme, was it made with CSS2? can I have a link to download? no problem to purchase.

sorry, we haven’t css2 version

Hi , How to disable responsivity feature in the theme?

Hi,

You can open file catalog\view\theme\your_theme\template\common\header.tpl

find and remove code

<meta name="viewport" content="width=device-width, minimum-scale=1, maximum-scale=1" />

Raspal

Raspal Purchased

Hi,

We from the 30th December (2 weeks) to install design. We are dedicated to this and normally do not spend more than 1 hour.

We have detected more than 9 coding errors that do not let you run the theme. Nobody answers from your ticketing system.

Please give us reply sooner or ask the money back.

Cheers,

Hello,

You can check your email get ticket id and follow your ticket or you can contact posthemes(at)gmail.com

Dear, where can I Find the pos_optima_quickstart package? I’ve extracted the ZIP file but didn’t find the quickstart package anywhere

Sorry you can ignore the request. Found it in the readme file

hi! interested in your theme : do you deliver images to change on the menu with the theme ? how can i easily customize this menu (images, text, submenus, categories, subcategories) ? thanks

Hi, You can customize menu if you want. If you need help you can contact us. We will help you

AiONets

AiONets Purchased

Hi… I am having problem with installing fashion 2…

When I try to import it , prestashop gives me this error : “Bad configuration file”

Would you please help me to solve this issue ?

Thank you very much

Hi,

You can see document and video for install theme. We think you install incorrect folder theme. If you need help you can contact us

AiONets

AiONets Purchased

Thank you for your reply,

Well I followed related instructions for installing Fashion #2 which was included in the downloaded ZIP file.

Would you please tell me that how can I contact you ?

aureo91

aureo91 Purchased

Hello, I recently bought your templates and use the template kids. But I don’t know where can I translate in French the top right menu with button [My Account, My Wishlist, My Cart, Login]. I didn’t receive response from your support with ticket … Thanks, Best regards.

Hello,

What does your email ? You can check your email again. We have responded all tickets.

aureo91

aureo91 Purchased

Hello, I have tried to connect to your ticket system but it seem not work. after registration I didn’t receive email … This morning I receive a mail with #2222 for ticket information but when I click on, I have an denied access…

You can check your email. We will check and help you

Yaya85

Yaya85 Purchased

I purchased yesterday the theme but it gives install problems, so i create a ticket yesterday and today but no confirmation in order to check the status??

Some help please!

please, you can wait and check your email get ticket id

kmlbllch

kmlbllch Purchased

Got the “bad configuration file” !

You can create a ticket http://www.plazathemes.com/tickets. We will will check and help you

kmlbllch

kmlbllch Purchased

I’ve already create 2 tickets : no answer, no ticket number, nothing ! You are able to sell it, now prove you are able to fix it.

You can follow your ticket 9278

I purchased this theme with another account. I tried to install the theme but it does not work, I get the error “bad configuration file”. I opened a ticket to fix the problem and tried to do the recording but I have not received any e-mail confirmation of registration. expect your news fast. let me know ASAP

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