143 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, we recently purchased your template. Just one thing, how do you change the default message in the top bar? and get the languages to show there too?

Plaza-Themes

Hi,
You can change default message text in themes > modules > blockuserinfo > “Default welcome msg!” . Add language: admin > Localization > Languages > Add new .

Default-user

Thanks for the quick response! We’ve had a few small problems and we have sent a request through your website. we haven’t gotten a confirmation email though for our ticket No.

Thanks in advanced, Nigel

Plaza-Themes

we will check and help you

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, when i activated the ccc (parametros avanzados -> rendimiento) “Smart cache” para el código de JavaScript y Compresión del JavaScript dentro del código HTML, the template not work properly. The megamenu dont slide the categories and not appear. And the image of the static slider don’t charge. Excuse me for my English that is very bad. ¿What can i do for activate this options? Thank you.

Plaza-Themes

hi,
Please, you can make a ticket http://www.plazathemes.com/tickets/ and provide more details, screenshots. We will check and help you solve it

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How to show the subcategories in multiple columns in mega menu? Sorry my english, nice template!

Plaza-Themes

Hi,
You can config in the admin panel. Login admin > Modules > Megamenu Customer > Config

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, we have buy the theme, but we have a problem, when in a product, we can see the categories, and the megamenu don’t work also… Only when we are viewing a product.

Nice theme anyway :)

Plaza-Themes

Hello,
Sorry, we don’t see problem. You can provide more details.

Default-user

Well, the problem actually is i can’t see the megamenu category animation when i’m in a product item…

Default-user

Okay i found the error, it is because i use jqzoom.. the theme works better with Thickbox

Plaza-Themes

You can use Fancybox

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I bought and installed the optima theme but main functions like filters, ordering, short by, compare etc are not working. I asked help from you for it but i get some very unhelpfull answers like <<You can see image we have sent you>>.

Is there any way to make these functions to work?

Thanks in advance

Plaza-Themes

Hi,
You can check your email and follow your ticket.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi. I am interested in buying the theme but I would like to confirm first if it is compatible with Prestashop 1.6. Have you tested and tried it on Prestashop 1.6? Does it works well with the native PS 1.6 modules and are all the theme modules updated to work seamlessly with PS 1.6 both on the frontend and backend? I read through your item details and you mentioned Magento 1.6 which is confusing. Thank you.

Plaza-Themes

Hello,
This theme is compatible with prestashop 1.6. We have installed and tested it on prestashop 1.6. Our clients used it on prestashop 1.6. You can buy and use for your website.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Sent a ticket two days ago with access details still waiting on resolution, theme is very buggy, numerous issues found on theme. Ticket Number 211697

Plaza-Themes

You provide your website info in yesterday ( 16 hours ago). We will check and fix it for you in 48 hours

Default-user

Hi, I emailed you at Mon 14/04/2014 5:55 PM with my web site info and I also added this information and many notes and issues to your support ticket link after my emails did not show up in your support ticket system. You may need to check your support system.

Plaza-Themes

but we get your info in yesterday 04/15/2014 6:07 am

Default-user

As I said I emailed this on Monday and then posted it to your support system.. If you can resolve these issues right away please or if not please refund my money and I will purchase another theme from another developer.

Default-user

Is there any update on the progress of the issues with my site?

Plaza-Themes

You can check your ticket. We have fixed it for you

Default-user

Thank you. I have added some other things but these issues appear to have been resolved. I found two others that have appeared and advised.

Default-user

If you could look into the additional issue i have found i think this theme will work really well.

Default-user

Have you had a chance to look into all the other issues I have found with the theme? I need all these bugs resolved please.

Plaza-Themes

we’re checking and fix it for you. You can follow your ticket

Default-user

There is nothing being updated on your ticket. the more time I am looking over the site the more bugs I am finding, the search is still flashing at time making it unusable as well as the mega menu. I really need all this resolved or please refund me my money and I will go elsewhere.

Plaza-Themes

we fixed it for you. You can check your ticket

  • Bought between 10 and 49 items
  • Czech Republic
  • Has been a member for 2-3 years

Hi! I have 2 problems with theme Optima – Multipurpose Responsive Prestashop. I have Prestashop 1.6.0.5

My first problem is in displaying Czech characters when I switch mode products. Example: 1. go on http://www.chroptikov.cz/tasky-a-vaky-4 no problem 2. switch mode display products from grid mode to line mode 3. Czech characters are displayed incorrectly but only in #product_contents

Second problem with pagination. 1. go on http://www.chroptikov.cz/sesity-skicaky-5 2. down click 2. page

When I have grid mode display products and down click to 2. page, automaticly switch display mode line.

Can you help me pls? Lukas

Plaza-Themes

Hi,
You can contact us via email yoosolution(at)gmail.com and provide your website info. We will check and help you solve it

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

No answer on the site http://www.plazathemes.com/ The ticketing and support were not timely and did not meet the required help. They need to return my money.

Plaza-Themes

Sorry, Our system is currently under maintenance. We apologize for this inconvenience. Our services will be back up shortly.

  • Bought between 100 and 499 items
  • Germany
  • Has been a member for 1-2 years

Hey Guys, your demo-shop link doesn’t work ;( I’m interested to buy this theme, but i have to see it first…

Update: okay…your support seems not really well…i will buy a theme by another developer!

Plaza-Themes

Sorry, We’re upgrading our server. You can check later. Thanks !

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

I purchased your theme, and contacted you over a week ago as the theme is not displaying properly only Prestashop 1.6. I haven’t heard back from you yet. This is holding us back from launching our store. Please reply ASAP with assistance.

Plaza-Themes

Hello,
We have responded all tickets. You need check your email and follow your ticket. http://www.plazathemes.com/tickets/

Default-user

I never received an email, I just submitted another ticket and it told me my ticket number was #XXXXXX, which doesn’t work, can you confirm if you got my ticket (from email admin@occasionhampers.com.au). Perhaps your ticketing system is still broken? :(

Plaza-Themes

Hi,
We have fixed it for you. You can check you email and ticket

Default-user

Thank you for the very speedy response and fix :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
mkcare Purchased

hello! I need to move the unit categories, multilevel navigation unit and all other units on the right to the left side. how can I do this?

Plaza-Themes

Hi,
You can make a ticket http://www.plazathemes.com/tickets/ and provide your website info. We will help you change it

Default-user
mkcare Purchased

Ok, I waiting for answer…

Plaza-Themes

ok, you can follow your ticket

Default-user
mkcare Purchased

Thanks for the quick response and help!

  • Has been a member for 0-1 years

Hello.I want to buy this theme.I wonder if all theme files are included in it so that will i be able just buy and install this theme on my prestashop without any codin? and 2nd question is that will i be able to change the categories icons(phones) to somethiong other? Thank you beforehand

Plaza-Themes

Hello,
All files included in it. You can download and install for your website. It’s possible to change the categories icons to something other.

  • Has been a member for 0-1 years

Hi! My client purchased last friday the theme, I wonder if I have to enter with his mail on ticket system… I found the following issue: I couldn’t find pos slideshow on my modules (I checked All and Posthemes) as docummentation suggests, what could be happening?

Thanks a lot!

Plaza-Themes

Hello,
You need check modules in “features element” of this theme.

Default-user

Sorry, could you explain it to me more detailed? Are you talking about folder theme or prestashop menu?

Thanks again!

Plaza-Themes

sorry, we don’t understand. You can provide more details

Default-user

sorry, my client bought the theme. I couldn’t find pos slideshow module as docummentation says, and don’t understand what you mean with “features element”. Could you explain it to me?

Plaza-Themes

You can manage pos slideshow in admin > modules > posslidershow posextention > manage slideshow

Default-user

This is the problem. In my case in posextendion I don’t have manage slideshow. In modules we couldn’t find posslidershow

Default-user

I couldn’t find the module, if I filter by posthemes I can find: Featured products with slider on the homepage, Megamenu customer, pos banner sequence, pos logo, pos staticblock, pos static footer, pos switch mode product, products category with slider, porduct tabs, scroll to top and special products… any suggestion?

Plaza-Themes

You can find “possequence” banner for manage items

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, I purchased your theme, but when I install it the theme is not displaying properly only Prestashop 1.6, nothing work properly, please can you help me, I need to launch our store new design.

Thanks

Plaza-Themes

Hi,
You can make a ticket http://www.plazathemes.com/tickets/ We will check and help you.

Default-user

I generate a ticket, but I don’t receive in my email a copy for the ticket and your system show ticket #XXXXXXXX

Plaza-Themes

You can check your email and follow your ticket

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
skula Purchased

I need support.

I have reason to believe this template is not compactible with Prestashop 1.6.

i find the following missing in my prestashop optima digital install

missing modules/estension/components from pos optima prestashop theme

POS THEME OPTIONS MANAGE POS SLIDESHOW MANAGE POS LOGO blockpermanentlinks new product with slider on homepage pos slideshow pos banner fractions product tabs pos banner sequence category tabs facebook likes social images showing question mark and not displaying… image missing even after uploading so many modules, extensions missing…..

I need this issue resolved now or please make me a refund and i am very unsatisfied with this purchase

Plaza-Themes

Hi,
This theme is compatible with prestashop 1.6. We have 140 clients used this theme on prestashop 1.6. You can make a ticket http://www.plazathemes.com/tickets we will check and help you

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I’m interested in this theme to buy but i have some questions before i buy it does it support Arabic language css RTL compatible ? and How i Can Add visa to this website and Paypal to it thanks

Plaza-Themes

Hi,
Thank for your interested. The RTL language doesn’t available in this theme. If you want this theme for RTL language you need custom it.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
ugur23 Purchased

Hello Plaza;

We’ve bought your Optima template from themeforest. We have a problem with some issues.

1. How to change or create the Navigation Bar icons ? (phone, tablet icons in the dropdown menus)

2. How can we add, change or remove images to that Dropdown Menus? There’s two images at the bottom of the phone menu dropdown. (Macbook Air, Meet the family etc.)

3. Also how can we add or remove that Custom Menu and Home Menu from the main navigation?

4. Additionally; is it possible to make and send us a quickstart with presta 1.6?

By the way we already read the comment section on themeforest Optima page also read the whole pdf documentation. Please tell me the page number if the explanation is already there.

Thanks in advance!

Plaza-Themes

Hi,
1. To change or create the Navigation Bar icon: go the folder: themes > pos_optima > img, these icons of Navigations Bar be contain here ( e.g phone_icon.png, tablet_icon.png,...). You can change or overwrite them, that will change the Navigation Bar icons.
2. To change images on Dropdown Menus: go Img folder > open Cms folder > here, you can change images as you want..
3. You can manage the menu as way: admin > modules > find Megamenu Customer > select Configre > here, you can add, change or removehat that Custom Menu and Home Menu from the main navigation
4. We going to send to you as soon as we complete.

Default-user
ugur23 Purchased

Thanks for the quick reply,

We tried as you say, but theres no “Home” in the megamenu options. And we already remove the “Custom Menu”.

Let me be more clear this time.

1. We would like to put a new menu on navigation. That’s the easy part, we’ve already done that. But this time we want to choose the specific pictures goes with the menu we choose. I mean there’s a mac book air and beats audio pictures inside of one menu already, but we want to give them a link or remove or even maybe just add pictures another menu which we created with exact same way you did.

That’s the option we want.

2. Is there any way to choose navigation menu colors. Its given by the template randomly.

3. When we upload the logo with no background, the template put white background. Ok, I know maybe we force to overwrite the logo using FTP, but that’s how it’s goes? Overwrite the images if they’re not changing the way we want?

Thanks in advance,

Plaza-Themes

To remove “Home” : admin > modules > megamenu Customer > on line “Show Home page”, select Yes to display and No to disappear in Navigation Menu.
1. Static Block manages images in navigation Menu. You can go: admin > posextentions > manage staticblocks > here, we have 3 static blocks in Navigation Menu (Static Sub col bottom, static sub col Right and Custom menu ). You can give these images a link or remove or add images another.. by edittign them. To editting them, on the Description table, select ”</>” button.
2. To changing the Navigation menu colors. Open themes folder > pos_optima > css > edit Global.css file . On line 579 to 587, you can see link background and color of menu.
To changing the popup color : themes > pos_optima > css > modules > posmegamenu > css > edit custommenu.css file > on line 111 to 130, there is color of popups.
3. To upload logo with no background: You need set the PNG format images. Go admin > preferences > Images > On line “Image Quality”, select Use PNG only if the base is in PNG format. Then, upload logo again.

Default-user
ugur23 Purchased

Just made a ticket reply. #849788

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

3 questions with buy this theme:

1 – This theme is about 2 columns on all pages?

2 – Is it possible to display the column of categories to the left (instead of right as in the demo)?

3 – Is it possible to add a blog CMS (several pages) that will be displayed in a single column?

thanks

Plaza-Themes

Hi,
1. You can change all pages to 2 columns.
2. Yes, we can change the column of categories tho the left.
3.Go admin > preferences >themes > select Edit themes > In APPEARANCE OF COLUMNS table, You can manage displaying columns of page…

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
as80 Purchased

Hi, How to change right column to the left side on all pages?

Default-user
as80 Purchased

ok i done this myself. just need to add to global.css this: #left_column { float:left;} #center_column { float:right;}

Plaza-Themes

Ok, thanks !

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