60 comments found

Nexwrx Purchased

Hello, your site is down and I can’t find any help on the install. The demo content failed to import and I am stuck. Please help

bonsaished

Hi There,

Our site is actually up, it’s just the URLs which have changed, sorry about that. Can you drop me a line via our contact form and I’ll send you the new demo content and help you out if you need anything else via email.

Thanks,

Daniel

I have purchased this theme and I love it. It works great. I was wondering if you have any way of easily displaying the testimonials on a separate page? I have many testimonials and I would like a way to display them without using a separate plug in and having to enter the text twice. If there is not something in the theme already, would you consider adding this in a future update? Thank You!

bonsaished

Hi There,

Right now the theme doesn’t have testimonial support at all, but we do support any plugin. Most plugins have ways of displaying testimonials in different places, which solution are you using?

Daniel

I’m still waiting for help on how to fix WooCommerce on my site. As we’ve been discussing for over a month, it doesn’t appear to be working. Fatal error messages appearing and you can’t add anything to the cart. I have set up WP and FTP login for you as requested. Problem can be seen here – http://www.webfactory.com.au/testsites/purple/product/rojo-de-castro-garlic/

I would also like to find out whether the white space under the Nav Bar can be reduced on the Shop page – http://www.webfactory.com.au/testsites/purple/shop/ and whether I can remove the ‘Default Sorting’ drop down menu.

I’m really hoping to hear from you very soon, as I’m losing hope this matter is going to be resolved.

bonsaished

Hi There,

I’ll be able to answer you in the next 24 hours for sure! The reason this is a bit difficult is that noone else has reported these issues and we can’t reproduce them. This points to a server issue, rummaging around via FTP will definitely help us figure it out. I’ll get back to you via email shortly,

Daniel

Default-user

We are planning to delete the theme and reinstall from scratch to see if that fixes the problem. Can you please let me know whether you are currently logged in and trying to make any changes?

bonsaished

Hallo,

Nope, not at the moment, I’ve logged out of FTP and admin stuff as well so I won’t cause an issue :)

Daniel

Hi Daniel – now that I’ve got WooCommerce up and running, I’ve got a few questions (your Support Forum appears to be down, so I’ thought I would submit questions here).

1. How do I set the Sidebar for individual product pages? I thought it would be the same as the ‘Shop’ page, but it is taking the information from the ‘Default’ Sidebar. I have had some problems getting certain pages to accept the selected customised Sidebar in the Page Settings area. http://www.webfactory.com.au/testsites/purple/shop/ http://www.webfactory.com.au/testsites/purple/product/rocambole-red-garlic/

2. Is it possible to disable the ‘Related Products’ section on the individual product pages?

3. Is it possible to disable the ‘SKU’ and ‘Category’ text from the individual product pages? From memory there used to be a setting for this in WooCommerce, but it is no longer there with the newest version.

4. On the Shop page, can you display the products in 3 columns rather than 4? Can you remove the ‘Default sorting’ pull down menu on this page? Is there a way to close up the large white space appearing above the page title?

Thank you! Melanie

bonsaished

Hi Melanie,

Our support forum has been closed because email support is just much faster for everyone :) I can help you out here as well but generally if you drop us a line via email directly it’s much faster. If you don’t have our email address you can use our contact form.

1) Yep, creating a sidebar for a specific product is a bit more difficult but nothing we can’t handle. Could I ask you to submit this request via our contact form? We’ll add it to the theme for you if it’s possible.

2) Removing the related products is not possible in the theme or WooCommerce. However, we CAN build this option for you, just let us know via the contact form :)

3) As far as I know if you don’t add SKU or category these aren’t displayed to the user. let me know if I’m wrong!

4) Using more columns should be possible if you use the product listing shortcode. Take a look at the WooCommerce Shortocdes page for more info. You can remove the default sorting with some CSS code that hides the controls. Could you send me a screenshot of the large space above the page title?

Just drop all the info we need into a contact message and we’ll get to it!

Daniel

Default-user

I have sent you an email Daniel

bonsaished

Got it and answered, let’s continue there :)

Daniel

dotblu Purchased

Hello.

Please, I trouble with Organic Market template. I login to admin area. I go to order and edit it. When I want to add item to this order, in search field show for any results No results match . With other template its allright.

Sorry for my english

Martin

bonsaished

Hi Martin,

This is something which hasn’t been reported yet but we may have a fix for it already. Could you drop us a line via our contact form so we can send you a new version?

Thanks,

Daniel

Hi Daniel,

Where can the users signup and login on this page? I found just the create login panel on the cart page. And if I’m in, I can logout and then I see the login fields. But I can signup just on the cart page. It’s normal or I don’t see something?

Köszi ;)

bonsaished

Haha, I’m glad all is well, let me know if you need anything else!

Szivesen ;)

Daniel

Default-user

Hi, my client liked your work, so I will buy both (Organic and Estatement). I’m so excited to work with it! :)

bonsaished

Why thank you :) Let me know if you need anything from us :)

I congratulate you on the first theme, so good but I have a question ….

as I can do to a page show me the items of a category, such as you have in your sample page CATEGORIES / FRUITS?

THANK YOU

bonsaished

Hi there,

Thanks for the kind words! That page is generated automatically by the theme, it is a category archive page. Each category you create has its archive page. You can go to products->categories in the admin and click on the “view” links to get the URL of the page :)

Daniel

estudionami

Thank you very much for its speed, incredible support

bonsaished

Thank you for your kind words, if you need anything else, just let us know :)

Daniel

Ps: If you like the theme and support please consider rating the theme on the download page, it really helps :)

dotblu Purchased

Hi Daniel,

pls, how to use top menu after last update? Main top menu on the web www.slovenskadebnicka.sk isn’t responsive.

Thank you for help

Martin

bonsaished

Hi Martin,

I think there is a bug in the latest available version. We will upload a fix asap, but until then, could you drop us a line via our contact form and we’ll send it to you via email :)

Daniel

Hello,

I am interested in this theme but am wondering if there’s a way to add blog content to the home page – in addition to, or instead of products. My client wants to launch without ecomm day one, but will turn that functionality on once his business is ready.

Thanks, S

bonsaished

Hi there,

Sorry for the late reply, were on vacation :) sure you can do that. You can make your blog page your home page, or you can add content to any page (including product pages) with shortcodes :)

Daniel

Hi I created catgories on the homepage and the responsive view of the home page (becouse of the categories) is not works correctly at the pc platform, and there some problems with the responsive view on mobile platforms. please check the issue. look here http://organo.co.il/ thanks a lot! (will wait for an answer soon as possible)

bonsaished

Hi There! Sorry for the long wait, we’re on vacation, but nearly back! This looks like an issue which we’ve fixed previously. Could you try and use the latest version (available from themeforest) and see if the problem persists?

Hello,

How do I delete the logo image? I gives me an error when I try.

Thanks!

sheryanne

thanks!

sheryanne

Hello again, I feel silly asking this but I just can’t figure it out. How can I hide the site title and tagline from showing up. I don’t want this text and I don’t want the logo. So in CSS what can I put in there to hide it. I tried .logo-text {display: none; } but this doesn’t work. Thanks!

bonsaished

Hi Shery,

I think we’ve figured this out via email right? Let me know if I’m wrong about this :)

Daniel

Hi again, sorry!

If I don’t want to use woocommerce, how do I get rid of it. (I’m using a different cart.) I deleted the woocommerce plugin, but now website says a little message saying “woocomerce plugin not activated” right on the front page!

sheryanne

Ok, forget this. I think we’re going with Woo.

bonsaished

Hallo! Do let me know if you need to disable it again and you have any issues. I believe the reason the website gave you that message is that you disabled it with some demo content on the site. The demo content uses WooCommerce so if you disable it the demo content won’t work. You can just delete the demo content and use your own :)

Daniel

sheryanne

Hi. Did not install demo content as we have a full site already. But that’s ok, we’re changing over. I’ll come back if that backfires and we need to stay with same cart. Thanks!

AlainL Purchased

Hi, I just bought the template and installed the demo content. First issues I have:

- when adding a product to the cart, and then I click on the shopping cart nothing happens. I can’t get into the shopping cart. Link of the site: http://bit.ly/XcIFY1

- the icon next to the product – for adding a product is missing. On your site the icon has a + sign. But this +sign is missing on my site.

- I have created a custom sidebar, then added it to the Shop Page, but nothing happens, The custom sidebar does not appear.

bonsaished

Hi Alain, I got back to you via email, let me know if you didn’t get the answer :)

Daniel

AlainL
AlainL Purchased

Hi! I didn’t get your mail.

bonsaished

Hi Alain,

I’m sorry, I stupidly replied to myself, we’re still getting used to our new system :) I sent you the email again just now,

Daniel

Hi there. I sent an email yesterday but I’ll ask here too, just in case there are email issues.

1) Your demo here http://organicmarket.bonsaished.com/ it has 3 columns for the “Our Products” area. When I install demo content it gives me 4 columns. Where/How do I change this to 3 columns?

2) On the Shop page, and any other page where “featured categories” appear at the top of the page and underneath the header, how do I lessen the space above the featured categories images?

3) On the individual product pages, how do I get rid of the “featured categories” at the top of the page? Your demo page http://organicmarket.bonsaished.com/product/sunflower-seeds/ shows no featured categories at the top, but yet it does appear on the main Shop page. I want to do exactly this?

bonsaished

Hi Shery,

Sorry, we try not to work on weekends (not always successfully :) ). I’ve answered your email now :)

Daniel

sheryanne

Hi Daniel, thanks for responding. I have written back with more questions since I still can’t get Numbers 1 and 2 to work. Regarding Number 3, I did solve that myself. In case it helps anyone else trying to do the same thing here’s what you do…. On the individual page, “Shop” page for example, go into the settings and click on Page settings. Choose “Page Top Content” and select “Page”. Then select “Top Content Page” and select “Featured Categories”, Save and also Update the page. Then make sure that the Organic Store settings are set like this… Content Settings->Default Top Content->No Default Top Content and save. This will give you Featured Categories on the main Shop page, but not on all the other pages. Of course, you first have to create a Featured Categories page and copy and paste in the same code that is shown on the Featured Categories page on the demo site.

sheryanne

Funny how there is a strikethrough line going through ”—>Default Top Content”. Don’t know why it shows up that way.

Hi, I’ve just bought this theme. Can I have the slider demo file to import in the website?

Default-user

Yes but the link doesn’t work!

bonsaished

Oh, I’m sorry, I’ll take a look at it right away! In the meantime, can you send me an email through our contact form> so I can send it to you via email?

Thanks,

Daniel

Default-user

Ok Sent!

speacock Purchased

I recently updated to WP 4.0 and am now seeing odd text in the space that shows the cart total on the far right of the navigation bar. It says “Strict Standards Call_Use” instead of the proper cart total. Any thoughts?

http://producefarmersdirect.com/
speacock
speacock Purchased

I don’t know why, but suddenly it went away. Very odd.

bonsaished

I’m glad all is well! I’ve seen a few issues come out with very strict error reporting systems with embeds especially but these were all related to WordPress and only on the first load until the result was cached. I think what you saw was either something like that or a similar plugin issue :)

Daniel

dotblu Purchased

Hi, Daniel,

i have trouble with minicart on homepage. Items and price is not refreshed after add any item on IE10

Martin

bonsaished

Hi Martin,

Would you mind sending me an email via our contact form? I’ll figure this out for you asap. Make sure to include a link to your website :)

Daniel

boozho Purchased

I have contacted you via your online form at: http://bonsaished.com/contact/ and yet receive response.

Once again:

I have purchased from ThemeForest your WP Organic Market theme.

I have imported the demo content and the plugins and I still can NOT match the look and feel of your demo site.

Can you please help?

bonsaished

I think we are figuring this out via email now, let me know if I’m wrong. There are a few things you need to do once you import, you’ll need to add your own menus, widgets and so on.

Default-user
boozho Purchased

Hi Bozho,

As I mentioned we do not do any setups or customisations, this is up to you. If something is not working or your stuck we can help you out.

All that is different is that we’ve created a front page where we’ve prepended the contents of another page using the page settings. The page then contains the shop shortcode among some other shortcodes and widgets on the right. This page should be somewhere in the imported content you just need to make it your front page and set up the preceding of the initial content. You can also read the documentation which explains most of the shortcodes.

Sorry but we sell themes not theme setup services :(

Daniel

===================================

Hi Daniel,

I have purchased variety items from themeforest and ALWAYS (less your theme) use the demo content to match the demo site. That was the main reason when I’ve purchased your theme with the intention to import your demo content and to have similar look on my site as your demo site.

I believe that you provoke the end users by selling something that is not what you advertise. If I knew this will happen I would NEVER purchase your theme.

I am sorry to be a hassle, but if you cant provide the applicable demo file or setup option, I will have no choice but to leave you unsatisfactory remarks so the end users can get warned about your practices.

Thanks,

Bozho

===================================

Daniel Pataki date: Thu, Sep 25, 2014 at 8:14 PM subject: Re: Organic Market Demo

Hi Bozho,

I’m sorry you are not satisfied with the theme, you are the only person so far who has had an issue with this. The reason we can not provide it as-is in the demo content is that there are some things WordPress doesn’t support like selecting a front-page during an import, filling out theme options during an import and so on.

If you are not willing to spend 5 minutes to set up the theme please do feel free to request a refund from theme forest at support.envato.com.

Daniel

roosites Purchased

Is the theme compatible with WooCommerce Version 2.2.2?

bonsaished

Hi Roosites, it should be yes!

AlainL Purchased

I have contacted you several times by e-mail, but yet no replies. My question again:In what file can I edit the text: Read more, which shows below each post? I tried language file, but this didn’t change anything so I’m looking to change it by hardcoding.

bonsaished

Hi Alain, Sorry about that, I think we’ve solved this now :) Let me know if you happen to be a different Alain, it HAS happened before :)

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