50 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States
Nexwrx Purchased

Hello, your site is down and I can’t find any help on the install. The demo content failed to import and I am stuck. Please help

bonsaished

Hi There,

Our site is actually up, it’s just the URLs which have changed, sorry about that. Can you drop me a line via our contact form and I’ll send you the new demo content and help you out if you need anything else via email.

Thanks,

Daniel

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I have purchased this theme and I love it. It works great. I was wondering if you have any way of easily displaying the testimonials on a separate page? I have many testimonials and I would like a way to display them without using a separate plug in and having to enter the text twice. If there is not something in the theme already, would you consider adding this in a future update? Thank You!

bonsaished

Hi There,

Right now the theme doesn’t have testimonial support at all, but we do support any plugin. Most plugins have ways of displaying testimonials in different places, which solution are you using?

Daniel

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I’m still waiting for help on how to fix WooCommerce on my site. As we’ve been discussing for over a month, it doesn’t appear to be working. Fatal error messages appearing and you can’t add anything to the cart. I have set up WP and FTP login for you as requested. Problem can be seen here – http://www.webfactory.com.au/testsites/purple/product/rojo-de-castro-garlic/

I would also like to find out whether the white space under the Nav Bar can be reduced on the Shop page – http://www.webfactory.com.au/testsites/purple/shop/ and whether I can remove the ‘Default Sorting’ drop down menu.

I’m really hoping to hear from you very soon, as I’m losing hope this matter is going to be resolved.

bonsaished

Hi There,

I’ll be able to answer you in the next 24 hours for sure! The reason this is a bit difficult is that noone else has reported these issues and we can’t reproduce them. This points to a server issue, rummaging around via FTP will definitely help us figure it out. I’ll get back to you via email shortly,

Daniel

Default-user

We are planning to delete the theme and reinstall from scratch to see if that fixes the problem. Can you please let me know whether you are currently logged in and trying to make any changes?

bonsaished

Hallo,

Nope, not at the moment, I’ve logged out of FTP and admin stuff as well so I won’t cause an issue :)

Daniel

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi Daniel – now that I’ve got WooCommerce up and running, I’ve got a few questions (your Support Forum appears to be down, so I’ thought I would submit questions here).

1. How do I set the Sidebar for individual product pages? I thought it would be the same as the ‘Shop’ page, but it is taking the information from the ‘Default’ Sidebar. I have had some problems getting certain pages to accept the selected customised Sidebar in the Page Settings area. http://www.webfactory.com.au/testsites/purple/shop/ http://www.webfactory.com.au/testsites/purple/product/rocambole-red-garlic/

2. Is it possible to disable the ‘Related Products’ section on the individual product pages?

3. Is it possible to disable the ‘SKU’ and ‘Category’ text from the individual product pages? From memory there used to be a setting for this in WooCommerce, but it is no longer there with the newest version.

4. On the Shop page, can you display the products in 3 columns rather than 4? Can you remove the ‘Default sorting’ pull down menu on this page? Is there a way to close up the large white space appearing above the page title?

Thank you! Melanie

bonsaished

Hi Melanie,

Our support forum has been closed because email support is just much faster for everyone :) I can help you out here as well but generally if you drop us a line via email directly it’s much faster. If you don’t have our email address you can use our contact form.

1) Yep, creating a sidebar for a specific product is a bit more difficult but nothing we can’t handle. Could I ask you to submit this request via our contact form? We’ll add it to the theme for you if it’s possible.

2) Removing the related products is not possible in the theme or WooCommerce. However, we CAN build this option for you, just let us know via the contact form :)

3) As far as I know if you don’t add SKU or category these aren’t displayed to the user. let me know if I’m wrong!

4) Using more columns should be possible if you use the product listing shortcode. Take a look at the WooCommerce Shortocdes page for more info. You can remove the default sorting with some CSS code that hides the controls. Could you send me a screenshot of the large space above the page title?

Just drop all the info we need into a contact message and we’ll get to it!

Daniel

Default-user

I have sent you an email Daniel

bonsaished

Got it and answered, let’s continue there :)

Daniel

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Slovakia
dotblu Purchased

Hello.

Please, I trouble with Organic Market template. I login to admin area. I go to order and edit it. When I want to add item to this order, in search field show for any results No results match . With other template its allright.

Sorry for my english

Martin

bonsaished

Hi Martin,

This is something which hasn’t been reported yet but we may have a fix for it already. Could you drop us a line via our contact form so we can send you a new version?

Thanks,

Daniel

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Daniel,

Where can the users signup and login on this page? I found just the create login panel on the cart page. And if I’m in, I can logout and then I see the login fields. But I can signup just on the cart page. It’s normal or I don’t see something?

Köszi ;)

Default-user

Ok, I got it, sorry :) So I can login and sign up on the cart page. Everything is OK!

bonsaished

Haha, I’m glad all is well, let me know if you need anything else!

Szivesen ;)

Daniel

Default-user

Hi, my client liked your work, so I will buy both (Organic and Estatement). I’m so excited to work with it! :)

bonsaished

Why thank you :) Let me know if you need anything from us :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I congratulate you on the first theme, so good but I have a question ….

as I can do to a page show me the items of a category, such as you have in your sample page CATEGORIES / FRUITS?

THANK YOU

bonsaished

Hi there,

Thanks for the kind words! That page is generated automatically by the theme, it is a category archive page. Each category you create has its archive page. You can go to products->categories in the admin and click on the “view” links to get the URL of the page :)

Daniel

estudionami

Thank you very much for its speed, incredible support

bonsaished

Thank you for your kind words, if you need anything else, just let us know :)

Daniel

Ps: If you like the theme and support please consider rating the theme on the download page, it really helps :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Slovakia
dotblu Purchased

Hi Daniel,

pls, how to use top menu after last update? Main top menu on the web www.slovenskadebnicka.sk isn’t responsive.

Thank you for help

Martin

bonsaished

Hi Martin,

I think there is a bug in the latest available version. We will upload a fix asap, but until then, could you drop us a line via our contact form and we’ll send it to you via email :)

Daniel

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

I am interested in this theme but am wondering if there’s a way to add blog content to the home page – in addition to, or instead of products. My client wants to launch without ecomm day one, but will turn that functionality on once his business is ready.

Thanks, S

bonsaished

Hi there,

Sorry for the late reply, were on vacation :) sure you can do that. You can make your blog page your home page, or you can add content to any page (including product pages) with shortcodes :)

Daniel

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
ofir2907 Purchased

Hi I created catgories on the homepage and the responsive view of the home page (becouse of the categories) is not works correctly at the pc platform, and there some problems with the responsive view on mobile platforms. please check the issue. look here http://organo.co.il/ thanks a lot! (will wait for an answer soon as possible)

bonsaished

Hi There! Sorry for the long wait, we’re on vacation, but nearly back! This looks like an issue which we’ve fixed previously. Could you try and use the latest version (available from themeforest) and see if the problem persists?

by
by
by
by
by
by