45 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States
Nexwrx Purchased

Hello, your site is down and I can’t find any help on the install. The demo content failed to import and I am stuck. Please help

bonsaished

Hi There,

Our site is actually up, it’s just the URLs which have changed, sorry about that. Can you drop me a line via our contact form and I’ll send you the new demo content and help you out if you need anything else via email.

Thanks,

Daniel

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I have purchased this theme and I love it. It works great. I was wondering if you have any way of easily displaying the testimonials on a separate page? I have many testimonials and I would like a way to display them without using a separate plug in and having to enter the text twice. If there is not something in the theme already, would you consider adding this in a future update? Thank You!

bonsaished

Hi There,

Right now the theme doesn’t have testimonial support at all, but we do support any plugin. Most plugins have ways of displaying testimonials in different places, which solution are you using?

Daniel

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I’m still waiting for help on how to fix WooCommerce on my site. As we’ve been discussing for over a month, it doesn’t appear to be working. Fatal error messages appearing and you can’t add anything to the cart. I have set up WP and FTP login for you as requested. Problem can be seen here – http://www.webfactory.com.au/testsites/purple/product/rojo-de-castro-garlic/

I would also like to find out whether the white space under the Nav Bar can be reduced on the Shop page – http://www.webfactory.com.au/testsites/purple/shop/ and whether I can remove the ‘Default Sorting’ drop down menu.

I’m really hoping to hear from you very soon, as I’m losing hope this matter is going to be resolved.

bonsaished

Hi There,

I’ll be able to answer you in the next 24 hours for sure! The reason this is a bit difficult is that noone else has reported these issues and we can’t reproduce them. This points to a server issue, rummaging around via FTP will definitely help us figure it out. I’ll get back to you via email shortly,

Daniel

Default-user

We are planning to delete the theme and reinstall from scratch to see if that fixes the problem. Can you please let me know whether you are currently logged in and trying to make any changes?

bonsaished

Hallo,

Nope, not at the moment, I’ve logged out of FTP and admin stuff as well so I won’t cause an issue :)

Daniel

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi Daniel – now that I’ve got WooCommerce up and running, I’ve got a few questions (your Support Forum appears to be down, so I’ thought I would submit questions here).

1. How do I set the Sidebar for individual product pages? I thought it would be the same as the ‘Shop’ page, but it is taking the information from the ‘Default’ Sidebar. I have had some problems getting certain pages to accept the selected customised Sidebar in the Page Settings area. http://www.webfactory.com.au/testsites/purple/shop/ http://www.webfactory.com.au/testsites/purple/product/rocambole-red-garlic/

2. Is it possible to disable the ‘Related Products’ section on the individual product pages?

3. Is it possible to disable the ‘SKU’ and ‘Category’ text from the individual product pages? From memory there used to be a setting for this in WooCommerce, but it is no longer there with the newest version.

4. On the Shop page, can you display the products in 3 columns rather than 4? Can you remove the ‘Default sorting’ pull down menu on this page? Is there a way to close up the large white space appearing above the page title?

Thank you! Melanie

bonsaished

Hi Melanie,

Our support forum has been closed because email support is just much faster for everyone :) I can help you out here as well but generally if you drop us a line via email directly it’s much faster. If you don’t have our email address you can use our contact form.

1) Yep, creating a sidebar for a specific product is a bit more difficult but nothing we can’t handle. Could I ask you to submit this request via our contact form? We’ll add it to the theme for you if it’s possible.

2) Removing the related products is not possible in the theme or WooCommerce. However, we CAN build this option for you, just let us know via the contact form :)

3) As far as I know if you don’t add SKU or category these aren’t displayed to the user. let me know if I’m wrong!

4) Using more columns should be possible if you use the product listing shortcode. Take a look at the WooCommerce Shortocdes page for more info. You can remove the default sorting with some CSS code that hides the controls. Could you send me a screenshot of the large space above the page title?

Just drop all the info we need into a contact message and we’ll get to it!

Daniel

Default-user

I have sent you an email Daniel

bonsaished

Got it and answered, let’s continue there :)

Daniel

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Slovakia
dotblu Purchased

Hello.

Please, I trouble with Organic Market template. I login to admin area. I go to order and edit it. When I want to add item to this order, in search field show for any results No results match . With other template its allright.

Sorry for my english

Martin

bonsaished

Hi Martin,

This is something which hasn’t been reported yet but we may have a fix for it already. Could you drop us a line via our contact form so we can send you a new version?

Thanks,

Daniel

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