64 comments found

sahelian Purchased

Awesome! You replied before I even hit send! :) Beautiful theme! And my wife loves it too for her boutique (in plan, God willing) – I will share the site when I get some time to start it! Will definitely recommend any of your products! Merci mille fois!!!

bonsaished

Hallo!

Yes, we have support staff who see the future :) I’m glad you like the theme, if you have any issues or need some help setting up, drop us a line any time :)

Daniel

aphromme Purchased

Hi-I want to add shortcodes like the ones you show in your preview, columns, featured, spotlight etc. How do I do this? I have installed all the bundle plugins but I don’t see an option to add shortcodes???

bonsaished

Hi aphromme,

I suggest taking a look at the documentation which comes with the theme. It has the description of all the shortcodes. You can find the documentation in the theme package in the documentation folder.

Let me know if you need anything else,

Daniel

Hello is the slider pictures/animation comming with the theme and is it free for use?

bonsaished

Hi There,

The slider itself is bundled with the theme, but you will need to set it up yourself :) The main farm graphic IS included with the theme, take a look at the links in the description to see exactly what is bundled :)

Daniel

Hello There.. :) my client purchase your theme but Im getting some issue here with the shortcode and slider.. I did install all the plugins {include organicmarketplugin-1.1.zip } and make import to the xml. for some reason shortcode doesn’t add and working.. other quest I’v if I can import your slider example ?

you can see the error here – http://www.icenet.co.il/bereshitshop/

Thanks Alot, Y G

bonsaished

Hi There,

I think it will be best if I contact you via email, I will definitely need an admin login to view the shortcode issues. Could you drop me a line via our contact form so we can discuss this further? Sorry for your issues, we’ll resolve them in a jiffy!

Daniel

Ps: Are you sure you activated the plugin after installing it?

MRDzA Purchased

Please, if you can help me with setting up this theme from the beginning. I have installed wordpress 3.7.1, pasted theme document into /wp-content/themes/organicmarket

BUT THEME LOOKS MILES AWAY FROM ORIGINAL ONE… I DON’T HAVE WEB SHOP, I HAVE BLOG…

MRDzA
MRDzA Purchased

There isn’t SHOP page into template bought.

MRDzA
MRDzA Purchased

Also if you can send me “original slider” because I can’t find it in import data, and after I installed Layer Slider…

bonsaished

Hi MRDzA,

As I mentioned in the email this is a WooCommerce issue, I recommend reading up on how to use it. You will need to create the pages yourself which will then pull your products to display them.

The sliders we have can not be imported, also some of the images in there are licensed. If you modify the third slider that comes with the plugin by default you should be able to get there easily.

Daniel

Is this theme responsive? Any mobile site? does it have child theme?

bonsaished

Hi shezallthat,

Yep, the theme is responsive. We don’t have a separate mobile site per se, but the theme should look good on phones and tablets. It has full child theme support :)

Daniel

Is this theme responsive? Any mobile site? does it have child theme?

bonsaished

Hi shezallthat,

Yep, the theme is responsive. We don’t have a separate mobile site per se, but the theme should look good on phones and tablets. It has full child theme support :)

Daniel

I sent email 2 days ago to your official site because I got some problems but I got no reply

How can you say super fast support?

bonsaished

Stupid thing, sorry about that. We’ve fixed the contact form bug so it should now be working. I’ll send you an email personally to the address you mentioned.

Daniel

Default-user

I sent email yesterday, can you please take a look at it?

bonsaished

Hi Andri,

I’ll be sending you the PSD in a few hours, sorry for the wait

Daniel

Hello. I want to make product title in catalog as a link to product page. How can I do it? Thx.

Antonio4040

Also in widget “Product Categories” when I set show categories and subcategories it’s shows wrong. I tried fix it in css but with out result.

bonsaished

Hi Antonio,

We’re still on holiday but I think we may have fixed this issue previously. I will send you a new version via email and we’ll get to any other issues around the 6th.

Daniel

Pls I’m planning to buy this theme, can someone have an option of payment on delivery added to the payment options

bonsaished

Hi There,

COD (cash on delivery) is a payment option built into WooCommerce so it should be easy to set up, here’s what the official WooCommerce documentation says:

http://docs.woothemes.com/document/cash-on-delivery/

Daniel

He is a LIAR. He promised to help regarding some issues on this theme. He said he would send me an update within one or two days…

Guess what, it been 3 weeks since he promised the updates but I never got any reply from him..

Think twice before you buy this theme, not worth it

Default-user

Update Sorry to write such a harsh comment. Just want to give update and clear things up

He told me he was out for end of the year vacation. For the past few days, he helped me solving my problem…

I should say thank you. I do hope that if you are going to have a vacation, maybe you can inform it here or anywhere else so your customers don’t feel like you are running away.

Cheers, Andri

Default-user

Update Sorry to write such a harsh comment. Just want to give update and clear things up

He told me he was out for end of the year vacation. For the past few days, he helped me solving my problem…

I should say thank you. I do hope that if you are going to have a vacation, maybe you can inform it here or anywhere else so your customers don’t feel like you are running away.

Cheers, Andri

bonsaished

Hi Andri,

Thanks for clearing that up. We had an autoresponder in our emails so everyone who wrote to us should have received it. We had 1-2 people report that they didn’t get it for some reason but most people did. Sorry for your experience with us, hopefully we did a bit better once we got back :)

Daniel

hslim8888 Purchased

Hi,

I love this theme, but it has a few problems. (My page is http://sandulfood.kr )

1. IE problem. Chrome, firefox and latest version of IEs are okay.

But when you use IE 6,7,8 (I didn’t check 9 yet), not only the whole layout of the page but also checkout don’t work properly.

It’s a SERIOUS ISSUE for me.

2. Footer menu bar. After I delete the default picture of credit cards, the footer menu bar doesn’t work properly. I didn’t make the menus folded but it does.

3. Mobile mode 1) The text in a ‘spotlight’ section is cut otherwise one of a feature section is okay.

2) Menu bar – header and footer both. I understand menu bar is folded when it’s under mobile mode. But I can’t click the menu at all.

It’s okay when the page on the top but if you scroll the page a bit, menus are disappeared. So I can’t click it at all.

3) Footer text Instead of the picture of credit cards, I add a line of text. But the text is cut a bit under mobile mode.

Btw, I asked these things a week ago through your homepage, http://bonsaished.com/support/, but I couldn’t get any answer. :(

Thanks for developing the wonderful theme. I’m looking forward to your support.

Regards, Hyunsoo

bonsaished

Hi Hyunsoo,

We’re currently on vacation so we won’t get to your issue until the 6th, but we’ll definitely figure things out soon after! You mentioned you’ve already sent us a note and I remember seeing your name in my inbox, but could you do so again just to be sure? If you just copy paste this comment that is fine as well :)

Thanks, see around the 6th :)

Daniel

Default-user
hslim8888 Purchased

Hi Daniel,

Thanks for a quick reply.

Is it okay for me to copy&paste right now?

Default-user
hslim8888 Purchased

Oh, I forgot. In addition to old versions of IE, some of mobile browsers don’t work too.

I bought this theme expecting to have exact same thing to start with. I found out that I would have to build it from scratch! I don’t what’s the purpose then of buying ready-made theme if you have to build it yourself and you are just provided with tools.

I also contacted support few days back for this complain and still no feedback yet.

Default-user

Dear Daniel,

And yet still no feedback.

Regards,

bonsaished

Hi There,

I’m not sure what’s going on, I still can’t see your email. Someone else also had a similar issue, but we get around 30 emails a day from the form so I’m not sure what’s up. To make sure it doesn’t go wrong again I’ll just link it in here :)

Import File

Daniel

bonsaished

Hi There.

I’m sorry you rated us 2 stars for support. As far as I see we sent you the files you need, you did not get back to us after the email we sent.

If you need anything let us know,

Daniel

If the e-commerce feature is not enabled, does the cart on the right of the navigation bar remain there or it dissapears?

bonsaished

Hi there,

The cart in the header can be disabled independently of e-commerce settings. This means that you can disable it if you don’t use the e-commerce solution, yes.

Daniel

Default-user

Thanks mate, have a nice weekend.

bonsaished

Thank you, you too :)

Hello,

In the style.css page I can’t see all the css elements such as the colors of the texts.

Where is all that CSS? I need to change the green color in the “a: hover” for example

Thanks

bonsaished

Hi anecdesigns,

I do understand you but I though this was being caused by something else. I think this CAN be done with settings, but I will look into the issue. Please do drop me a line via our contact form and I will get back to you via email.

Could you send me a link to your site, along with an admin login if possible?

Thanks,

Daniel

Default-user

Hi Daniel,

I will send you the login details through the contact form :)

Thank you for your kind interest.

bonsaished

Thanks, got it, I will take a look as soon as I can!

Daniel

Great theme! I’ve just started work on a new site – one question – is it possible to have custom Sidebars? I haven’t come across a theme for a while that will only display the same sidebar on every page, but I can’t see how you would create more. Thanks!

bonsaished

Hi There,

Yep and we’ve talked about everything just now so all should now be well. Let me know here or via email if you need anything else,

Daniel

Default-user

Hi Daniel – have been trying to reach you by email just to see how this issue is going. Look forward to hearing from you! Melanie

bonsaished

Hi Melanie,

I think I just answered you, could you let me know if you don’t get it? :)

Hi Daniel, I’m trying to recreate your example Featured product using the shortcodes, but I can’t figure out how to nest the iconlink shortcode to get the icon with ‘View product’ inside of the Featured box and not under. (See aunteesherbaltouch.com) Thanks in advance for your help! Laura

bonsaished

Hi Laura,

I would normally recommend importing the demo content but if this is the only page you need help with I think it’s easier if I just paste the content of it for you into an email. Could you drop me a line via our contact form and I’ll send you the content you need via email.

Daniel

Default-user

Ok, will do, thanks!

bonsaished

Thank you, I’ll answer you in the next 12 hours :)

Daniel

Hi Daniel,

1. I’d like to know if the payment can be COD (cash on delivery). I intend to use this theme for food takeout ordering system. Is this theme ideal?

2. Am I able to insert Youtube video into product description area with iframe etc.?

Thanks,

Dao

Default-user

Hi Daniel,

Thanks for your fast reply.

I wonder if you plan to develop a theme for online food ordering and delivery business. I kept looking for one but found none. Some other folks were asking for it too.

Some close candidates just don’t get the appearance right like you do. Minimal decorative art and light background are musts. As of functionality – a specified delivery area (a part of town), delivery window (time frame), and customizable add-to-cart i.e. spicy or not, additional requirements etc.

I’m happy to see that you have developed two successful themes and wondering if you plan to make one for catering & delivery?

Dao

Default-user

Oh, and multi-lingual. Maybe it can be integrated with Polylang?

bonsaished

Hi Dao,

Thanks for the kind words! Right now we are actually working on a theme which will be about food, but not for ordering it :( I don’t think we’ll make a theme which is specifically for takeouts unless WooCommerce will specifically support this.

The reason is that WooCommerce does so many things SO well that it would not be worth it to spend time replicating a lot of features. We may figure out how to make a good addon to WooCommerce, but we’ll still stay within the plugin, it’s the best way :)

The theme is multi-lingual but only supports WPML at the moment. However, I do not like WPML that much so I will definitely take a look at Polylang. Could I ask you to drop me a line via our contact form? I can send you any status reports about Polylang via email that way :)

Daniel

Hello is this theme support 2 languages ? we are using English and Chinese, we use the plug-inn WPML, is this supported with this theme ?

Thank you

Regards Alex

bonsaished

Hi Alex,

Yep, WPML is fully supported in the theme :)

Daniel

dotblu Purchased

Please, sorry for my english. I absolutelly beginer user. I have existing e-shop and i need set homepage this same as your homepage. Please help me, how to set this.

Thank you

Martin

bonsaished

Hi Martin,

I suggest importing the demo content, you can download it from here: http://cl.ly/code/1i2k2K11023l

Once done you’ll have most of the things we have but you may need to set up some products of your own.

Daniel

Default-user
dotblu Purchased

Hi, Daniel,

Thank you. Please, where should I look list of shortcodes? They are not in the WYSIWYG editor?

Martin

bonsaished

Hi Martin,

Sorry for the late answer, it seems we’ve come down with the flu :) There should be a list in the documentation which was in the theme. Some of the descriptions are not completely up to date, we’re working this out now, so let me know if you need more info on any shortcode.

Daniel

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