An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by WebFactory
Additional information from WebFactory:
We do NOT provide any kind of support via comments; only pre-sale and general questions are answered in comments. If you post the same question to comments and via email at the same time to “get a faster response” we will not answer your ticket.
People who continuously flood the comments with support questions will be denied any support.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Elite Author
- Sold between 250 000 and 1 000 000 dollars
- Author had a File in an Envato Bundle
- Attended a Community Meetup
- Author had a Free File of the Month
- Author has had an Item Featured
- Most Wanted Bounty Winner
- Microlancer Beta Tester
- Contributed a Tutorial to a Tuts+ Site
- Featured in a Magazine
- Contributed a Blog Post
- Author was Featured
- Referred between 100 and 199 users
- Bought between 10 and 49 items
- Has been a member for 3-4 years
- Exclusive Author
|Created||8 December 11|
|Last Update||11 January 12|
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