279 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
kateydid Purchased

hi there, thanks for the update. after the template update i also installed the revolution slider update that you included, now the slider is taking a lot longer to load and displaying a different square loading icon for about 60 seconds before showing my slides. is there a setting change in the new version?

CRIK0VA

Hi, i don’t know. On our demo we updated the slider and it’s working perfect. May be your personal slider have some customsettings that should be changed. Youcan try to contact the plugin developer support and ask them. The contacts are included in the plugin documentation file. Have a good day

Default-user
kateydid Purchased

Yes you are right, it was because i had customised it to hide the navigation and after the upgrade it caused a problem, so i undid my changes and it works. Also after the upgrade there is an option to hide the navigation from within the revolution slider control panel :)

CRIK0VA

Have a good day)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States
XeRoM3 Purchased

Hello, on the Services section of the Homepage, my images are appearing at a height of 660px. On your demo the height of the images are like 440px. It’s automatically making the images this large height wise (the image dimensions are actually less than 440px high). Why is it making the images so large? How do I fix this? Thank you.

CRIK0VA

Hi, can you show me a live link? probably you didn’t uploaded necessary size image. The width probably is smaller than necessary size ant the theme zoop your image. Have a good day

XeRoM3
XeRoM3 Purchased

Also, why are the stylist photo sections oval as opposed to circles? http://staging1.salonsettore.com/stylists/

CRIK0VA

Your images natural size is 639 width. Must be at least 960px. That’s why. Have a good day

XeRoM3
XeRoM3 Purchased

I tried with the image width 960px, as well as, 1000px, but still not appearing correctly.

CRIK0VA

when you insert the image in admin panel, in the modal window, make sure you insert the full size image, not the croped by wordpress version.

XeRoM3
XeRoM3 Purchased

I then selected “Use This Image” and it’s still not working.

CRIK0VA

in your screen the size is 1000-689 but not 1000-440px.

XeRoM3
XeRoM3 Purchased

I’m not sure what this means…

CRIK0VA

You uploaded an image with 1000-689px size. But on our demo we uploaded 1000-430px. If you will upload an image with this size – 1000-430px it will be the same as on our demo. Have a good day

XeRoM3
XeRoM3 Purchased

Ok that worked. I will just have to be sure whatever images I use are those exact dimensions. Thanks.

CRIK0VA

Have a good day

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States
XeRoM3 Purchased

How come my stylist images are showing up in an oval as opposed to a circle? http://staging1.salonsettore.com/stylists/

At the bottom of the homepage too.

CRIK0VA

You must upload the square images.

XeRoM3
XeRoM3 Purchased

Worked, thanks!

CRIK0VA

Have a good day.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hello good day excellent theme please as specific width template

CRIK0VA

Hi, what do you mean?

Default-user

I want wider or wide page. thanks

CRIK0VA

The theme doesn’t have this option. Only full width version is available. Have a good day

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
alfp1971 Purchased

I have chosen to have comments in my posts but it says that comments are closed. Also I have problems with the social media link twitter. I wrote the account (castelospa) but the link it will take me to the twitter homepage. Any solution? Thanks,

Alfredo

CRIK0VA

Hi,

1. the problem with comments (probably you should enable comments for old posts manualy on each post.) The setting will affect only new posts. But old posts must be changed manualy.

2. I have already replied by email with some screenshots.

Have a good day

Default-user
alfp1971 Purchased

for the comments I erased the old posts and created new posts and still doesn’t work.

CRIK0VA

Did you enabled comments on general settings and on Theme options panel too?

Default-user
alfp1971 Purchased

now it’s working. Thank you. The twitter link still doesn’t work in Safari

CRIK0VA

Hi, the link is generated as usual. I don’t know exactly why your safary browser redirect you on home, and other works fine. Give me the FTP access via email, i will try to do some changes to fix this issue. Have a good day

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

hello i have a question, I can only choose between 15 colors offered? I would have as a base color # ff0099? I can only set it through code?

And exist a page builder?

thanks! R.

CRIK0VA

Hi,

1. you can select colors from predefined. Or you can edit it in CSS manualy for custom colors. you have a separate file special for custom colors.

2. The theme have the own optiosn to enable or dissable default block on Home page. And the theme have own shortcodes system. But visual composer (page builder) is not included in this theme.

Have a good day

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I installed the revslider plug in but now I don’t have an option to import the homeslider txt. file that states in your advanced documentation: http://alethemes.com/docs/homepage-slider-setup/

Can you please help?

Thank you,

Default-user

Nevermind – found it.

CRIK0VA

Ok, Have a good day

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

hello remove “website” form comments

CRIK0VA

Hi, comments.php file. Have a good day

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

how do i update the file? i can’t seem to figure it out. i still have version 1.5

Default-user

i figured it out..

CRIK0VA

ok

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

In the contacts page… Where or how do i know where the email is going to when they hit send? How can that be changed or how do i know what email its going to??

CRIK0VA

Hi, the contact page is using the email from general settings. Have a good day

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
chrissseh Purchased

Woocommerce still not supported after 6 months. I want my money back.

CRIK0VA

Hi, I’m not able to make refound. I don’t have this option in my panel. Have a good day

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello – I followed the steps in the documentation to use the slider and I created a slide, put the slug in the theme options and now the page just spins and does not load. I’ve tried HomePage1 and HomePage2 templates and neither work with the slider. Just need help making the slider work on the theme…it’s currently not working. Can we take the discussion off the forum so you can check with my login details?

CRIK0VA

Hi, this theme comes with a premium plugin. You must create your slider in the Revolution slider plugin, not in the own sliders section in Appearance tab. Create a revolution slider and paste this slug in theme options panel. Have a good day

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello – I followed the steps in the documentation to use the slider and I created a slide, put the slug in the theme options and now the page just spins and does not load. I’ve tried HomePage1 and HomePage2 templates and neither work with the slider. Just need help making the slider work on the theme…it’s currently not working. Can we take the discussion off the forum so you can check with my login details?

Default-user

I think I got it figured out

CRIK0VA

ok, Have a good day

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Starthub Purchased

Hello,

Because the theme doesn’t support searching through the gallery, I have installed many different search plugins like Relevanssi, search everything or custom search to be able to search throught the galleries. I found out that the theme is blocking the results with all the plugins. Can you help me solve this? Thank you!

CRIK0VA

Hi, yes, the theme is working with posts only. You can add other post types in the search query in aletheme/etc/front.php file. Find the function for search, you will see and array gets the “post” type. Copy the line and add one more , but change the post to gallery. You will add posts and gallery to your search query. Have a good day.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
kakohats Purchased

How can I change the button “Take a Look” text?

CRIK0VA

Hi, you can edit it manualy in the source file. If you are about home page – the file you need is page-home.php Have a good day

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

With the Wordpress 3.9 update, the theme’s short code insert button on the editor disappeared. How can I get it back (so that I can use short codes)?

-Alex

CRIK0VA

Hi, Update the theme to the last version. We have already fixed that issue, Have a good day

Default-user

My installation is still running version 1.5 of your theme (updated 09/01/14). I’ve forced a check for plugin/theme updates and none are available. How else would I get the latest version?

CRIK0VA

Hi, you should simply remove the old theme. Download a nw archive with the last version and install the new theme one more time. All theme options data will be saved automaticaly. Have a good day

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
licious Purchased

First of my purchased themes to be upadated for 3.9 / TinyMCE isssues – fantastic support as always. Many thanks.

CRIK0VA

If you like the theme, rate it 5 stars please. Thanks and Have a good day

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi – the home page option does not work. I have the template set to Home 1 and I have the opening time box enabled, the services box enabled and the team box enabled and none of them show up. I have content there under theme options…any suggestions? thanks

CRIK0VA

Hi, probabl you use a cache plugin. Try to clear cache in your plugin. And make sure you did the settings as in documentation. Have a good day

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