394 comments found

dee-uk Purchased

How do I make the homepage look more like a home page? with welcome message and offers?

thks

CRIK0VA

Hi, the support center is moving to – http://alethemes.com/docs/forums/ Please, all your issues publish here. Only on Support Forum you will get responses. Thank you.

hi can you please help me disable the scroll bar at top of slider? Thanks

CRIK0VA

Hi, the support center is moving to – http://alethemes.com/docs/forums/ Please, all your issues publish here. Only on Support Forum you will get responses. Thank you.

Hi CRIK0VA, Just one question , it’s possible to add engine search in gallery page for example ?

Thank you.

Default-user

And also, When I’m in the single gallery, if i click on the facebook share button, i haven’t the thumbnail that display on my facebook page. Have you do a solution ?

CRIK0VA

Hi, the support center is moving to – http://alethemes.com/docs/forums/ Please, all your issues publish here. Only on Support Forum you will get responses. Thank you.

toneee Purchased

The shortcode, [ale_toggle title], does some very strange things when there are spaces and carriage returns along with multiple toggles consecutively listed on the page. Sometimes, the image in the first toggle is displayed, even if the toggle is closed, and overlaps all the other toggles. Even while expanding other toggles, images within the toggle overlap.

I have tried removing all spaces between opening and closing shortcode tags and everything to no avail.

How can we fix this?

Default-user
toneee Purchased

Hello. You do not reply in your forums either. I responded days ago to no avail.

CRIK0VA

The support takes up to 3 days. We have a lot of items. Please be patient and wait.

Default-user
toneee Purchased

(Actually it’s been four.)

On your Gallery 3-column demo page (http://themeforest.net/item/orquidea-responsive-wordpress-theme/full_screen_preview/5120180) you show 9 images but they only come from 2 different gallery categories. I have three different galleries, each tagged with its own category – but I want more than one image from each gallery/category to show on my “Gallery” page – http://thevg.com.au/soulscissors/gallery/

I have read all your documentation and tried many things but I can’t get this to work. Can you please help?

CRIK0VA

Hi, the support center is moving to – http://alethemes.com/docs/forums/ Please, all your issues publish here. Only on Support Forum you will get responses. Thank you.

I can not add comments to a single page. Can you explain how to ?

Thank you very much.

CRIK0VA

Hi, the support center is moving to – http://alethemes.com/docs/forums/ Please, all your issues publish here. Only on Support Forum you will get responses. Thank you.

cr1000 Purchased

Hi! How can i translate your theme to Russian ?

CRIK0VA

Hi, the support center is moving to – http://alethemes.com/docs/forums/ Please, all your issues publish here. Only on Support Forum you will get responses. Thank you.

miml Purchased

Hi there, I’ve just migrated the testing site to live by using Duplicator. Everything seems fine, except for the slider, it stops from the 3rd image. Can you let me know how to fix this issue asap? Thank you.

CRIK0VA

Hi, the support center is moving to – http://alethemes.com/docs/forums/ Please, all your issues publish here. Only on Support Forum you will get responses. Thank you.

I wanted to lower the space between the main navigation meaning making it come close to the banner and father away from the top line.. is there a way to doing in in the code cause there is no customization option like that in the settings….

I am fairly adept in understanding the code, if you can tell me where and what to change I would be able to do it..

Thanks..

CRIK0VA

Hi, the support center is moving to – http://alethemes.com/docs/forums/ Please, all your issues publish here. Only on Support Forum you will get responses. Thank you.

On the Orquidea theme demo, I see the main menu has short descriptions under each menu title (eg: “Home”, then “Go to Home Page” underneath it). Where in Wordpress (or in the theme options) do I set this description item for the menu title? Under Appearance > Menus, there is no field for a description of the menu title. There’s a “navigation label” field (which changes the menu title) and a “title attribute” field, but that only displays a tootip on rollover. Do I need to edit an external file like an XML, PHP, CSS? Please enlighten me.

CRIK0VA

Hi, the support center is moving to – http://alethemes.com/docs/forums/ Please, all your issues publish here. Only on Support Forum you will get responses. Thank you.

The two pictures two the right under the About Aura section are being cut off on the home page: http://www.theaurasalon.com/ Can you please advise?

Thank you, Lauren

Default-user

I also just upgraded to wordpress 4.0 and I am unable to log in.

CRIK0VA

Hi, the support center is moving to – http://alethemes.com/docs/forums/ Please, all your issues publish here. Only on Support Forum you will get responses. Thank you.

Is there something wrong with your demo. I’m using an Ms surface, 10.6 screen and on your demo I can only see first half of page and the ability to touch scroll down seems to be missing. I have never experienced this with a website ever. I’m fine once I get back on to themes forest page. I really like the look of this theme..any ideas..

CRIK0VA

I have no tested it on surface.. can you show me any screenshots?

Default-user

Well, I checked in chrome and works perfectly and I looked at URL of one of your customers using your theme and that was fine in IE.. your demo does not work in my IE..11….simply shows top half of page only as if no content is in the 2nd half and I’m unable to scroll downwards. not to worry.. it looks good despite that quirk.. and I may well be purchasing

redworx Purchased

I heard about a very bad vulnarability in the Slider Revolution plugin. The last update of this theme was in april – so i am not sure if i shall buy it for one customer… ?

CRIK0VA

The plugin is stable. In any cases we will send the latest version to our purchasers if needed.

I received the following message from my Host:

Slider Revolution Premium Plugin has released a new verison 4.6.5 for their plugin. A recent hack has been found in older versions of this plugin that allows an attacker to download any file from your hosting account, such as the configuration file containing the database passwords. Once the attacker has this information the attacker can comprise your website via the database.

This vulnerability is being exploited currently which is causing numerous domains to become blacklisted by Google. For additional details please refer to this link http://blog.sucuri.net/2014/12/soaksoak-malware-compromises-100000-wordpress-websites.html

Your account was found to have the Slider Revolution Premium Plugin. Due to the vulnerability this creates to your website and our servers we strongly recommend that you upgrade this plugin to the most recent version 4.6.5. We also strongly recommend that you update all of your plugins and themes as the Slider Revolution Plugin is included in a number of other themes and plugins. It is strongly recommend you update your WordPress installation(s) to the most current version at this time as well.

If the Slider Revolution Premium Plugin is not updated by 28 December 2014 we will be forced to disable the plugin in order to protect our servers from being blacklisted. **

Will you be updating your theme with the latest version 4.6.5, Or, can I use the out-of-the-box Revolution Slider plugin to upgrade the one in your theme?

CRIK0VA

We will upload a new archive with the last plugin version today. As soon as it will be ready, you will be notified by email.

Default-user

Thank you

CRIK0VA

The theme is already updated

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