An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by tommusrhodus
They will respond to buyers' questions via their own support system.Go to item support
Additional information from tommusrhodus:
Hey there! Thanks for your purchase!
I run support Weekdays 9am-5pm GMT. You can expect a response within 24 – 48 hours Monday to Friday unless I have other appointments / national holiday which will delay my answer. I’ll respond to questions outside of these times & weekends occasionally, but please don’t expect a response outside my stated hours.
Please Note: This support forum is for Theme Set-Up, Theme Usage & Bug Reports Only, I do not offer support for making or helping with, customisations to my theme’s code. If you have modified your theme code then please ensure it is not your modifications causing any issues with the theme.
Things to check when leaving a ticket: Remember to leave a link to your site, it helps for almost all tickets. If you have an issue that you can take a screenshot of & post a link to your site, then even better. If you’re having an issue you want me to take a look at then remember to disable all Plugins/Extensions/Non-Standard Widgets first, you’d be surprised how many times this will fix your issue
Cheers & Thanks again for your purchase!
Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Elite Author
- Sold between 250 000 and 1 000 000 dollars
- Author has had an Item Featured
- Author was Featured
- United Kingdom
- Referred between 200 and 499 users
- Exclusive Author
- Has been a member for 2-3 years
- Microlancer Beta Tester
- Bought between 10 and 49 items
|Created||3 October 13|
|Last Update||5 October 13|
|Compatible Browsers||IE8, IE9, IE10, IE11, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||PHP Files, HTML Files, CSS Files, JS Files|
|Tags||animated, business, corporate, full-width, other, photographer, progressive, responsive, retina, revolution slider, seo, swipe, tommusrhodus, touch, white|