tommusrhodus

tommusrhodus supports this item

Supported

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Additional information from tommusrhodus:

Before asking support questions:

  • for theme related issues please find my documentation in the Item Main Package archive, it’s really accurate and detailed
  • for known issues please check my profile page
  • for third party plugins or extensions, you must contact the plugin developer first
  • if reporting an issue, please check my profile page for a detailed error reporting guidance

Support is provided when:

  • clients qualify for support only if they act according to Envato terms and conditions and when only have acknowledged the Envato Knowledge Base Basics
  • answering questions on theme features or issues not covered in my documentation
  • providing updates and fixes, or sometimes nightly builds in case of critical issues
  • providing quick customizations, only if it is a matter of minutes. This is at my discretion
Support is NOT provided for:
  • customization services or any other custom work beyond 2 – 3 mins
  • HTML, JS, PHP, CSS basics
  • Wordpress installation and / or administration
  • server diagnostics, maintenance or any other server related service
  • third party plugins, extensions or any other third party software

When Leaving a Ticket:

  • Have your purchase code ready & verify your purchase
  • Always provide a site URL, you will be asked to anyway
  • Disable all non-theme-recommended plugins
  • Be as descriptive as possible, use screenshots etc.
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