An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by mad_dog

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from mad_dog:

Item support via Support Forum only.

How do I get a support? All the customers who purchased our products from ThemeForest can get a technical support via this forum. If you have some pre sale or general questions, please feel free to contact us via a contact form on TF.

How long should I wait to get a response? We will try to assist you shortly but usually it takes 24-72 hours it depends on the number of requests. But do not forget to read the documentation which comes with each product before submitting your requests. Please note that I do not provide support on weekends, I like to have the rest these days like you do.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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