An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, entiri, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from entiri:

entiri provides support via ENTIRI Support Forum.

Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post

Before posting, please ensure:

Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog. Your plugins are up to date & you’ve tested to make sure a plugin conflict isn’t the reason for your issue. Ifa plugin is indeed causing your issue, include the name of the plugin in the ticket.

Thanks for purchasing our theme.

Go to item support

Frequently Asked Questions

How change images in main slider (slideshow). 2 methods.

Visit this video http://quick.as/lrojsvwm

How can I change all the three pictures of the slider and is there a way to add more slides?

Select Image and open fill options – there change Image background. For more slides click on small plus on trigger. Next just copy components and paste inside new slide. https://space.zeo.net/g/1lbz8

How can I change the text (header and text) of the slider and is there a way to have a different text to each slide?

Go to master page and select description image area. Yes, you can change different text to each slide. https://space.zeo.net/g/1lbzd

How can I change the main menu?

Go to master page – Here you can change all menu items. When you change item must relink it to specific content section. Using hyperlinks.https://space.zeo.net/g/3x22b https://space.zeo.net/g/52x3s

How add images to portfolio?

Visit this video: http://quick.as/xdgziva1

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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