An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by 321cart

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from 321cart:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • OpenCart general support – howto’s. Please, use opencart.com forum for that;
  • Installation of OpenCart on a server for you;
  • Extending theme functionality and new features implementation;
  • Theme modifications and customization;
  • Fix compatibility with other plugins and themes;
  • Fix compatibility issues with your server.

Frequently Asked Questions

How do I update the theme to the new version?


Please login into your Envato account, download the theme package again and repeat Step 1 installation: http://321theme.com/oxy/documentation/#!/installation

See Changelog

In case of problems, please contact us through our OXY Support System:
http://321theme.com/support/oxy

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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