An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, 321cart, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from 321cart:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- OpenCart general support – howto’s. Please, use opencart.com forum for that;
- Installation of OpenCart on a server for you;
- Extending theme functionality and new features implementation;
- Theme modifications and customization;
- Fix compatibility with other plugins and themes;
- Fix compatibility issues with your server.
Frequently Asked Questions
How do I update the theme to the new version?
Please login into your Envato account, download the theme package again and repeat Step 1 installation: http://321cart.com/oxy/documentation/#!/installation
In case of problems, please contact us through our OXY Support System:
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.