Laborator

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This author's response time can be up to 2 business days.

2832 comments found.

AmberDSGN

AmberDSGN Purchased

Hi there,

On my website http://www.littlesmall.nl/posterhangers/ all the page and category descriptions are above the Woocommerce plugin. In order to get a better usability, I would like to drag each description below the Woocommerce products. Do you have an idea how I can realize that?

Thank you very much for this theme. I really like it.

Hi there,

That’s only possible by modifying the theme files, can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.

Kind Regards,
Art

Hello, Many of my customers are complaining that they can’t find the search button. Is there some way to exchange the simple looking glass icon with a word or even better, the keep the icon and add the word next to the looking glass?

Hi there,

Add the following code to your Custom CSS to show your text and icon:

.oxygen-top-menu > .wrapper > .main-menu-top > .main .main-menu-env .search-form .search-input-env{
    left: 0;
    visibility: visible;
    zoom: 1;
    -webkit-opacity: 1;
    -moz-opacity: 1;
    opacity: 1;
    filter: alpha(opacity=100);
}

Kind Regards,
Art

Plushkind

Plushkind Purchased

Hello, again I have issues with translation. For example: http://www.cottonseed.ru/cart/

Hi Plushkind,

After clicking “Sync” I was able to translate that word in cart:

(view large version)

So you may change it because I simply translated those words using Google Translate – English-Russian.


Kind regards,
Arlind

Hi! First of all thanks for this awesome theme. It’s really amazing. I’m only having problems with the contact form. I really tried everything but I can’t make it work. Could you please help me with this problem?

Hi hugosigaud,

The problem can be with your mail server (SMTP) which is not sending or receiving e-mails, this can be fixed by using WP Mail SMTP plugin in your WordPress and configure your mail server.

Note that if you are in localhost emails do not deliver.

If this doesn’t still work, then can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.

Kind regards,
—Ylli

ZachDoug

ZachDoug Purchased

Text will not show up unless they have h tags and my products will not show up when I click on them.

When I click on the product from the shop page it sends me to the product’s url but the page is empty besides header and footer.

The product is not out of stock.

I am not sure what triggered this.

Website is not live yet so if nothing rings a bell and you need to get inside to check it out let me know.

www.osageandmoss.com

Thank you.

Hi ZachDoug,

Can you please disable Coming Soon until we inspect your site and reply to your ticket?

Kind regards,
—Ylli

Hi,

The theme looks really nice. I would like to confirm the following: 1. The product is made with woo commerce product so it’s compatible with woocommerce bookings plugin (https://www.woothemes.com/products/woocommerce-bookings/)? As I will be using it with a calendar for customer to choose the date and other options. 2. Does it support WPML for multi language and multi currency? 3.Is it compatible with social login plugin? (https://wordpress.org/plugins/oa-social-login/)

Thanks!

Hi angelhoyt4,

Thanks for your interest on our theme :)

1 and 3— I’m sorry but we haven’t used before those plugins and we don’t know if those plugin is compatible with our theme.

2— Oxygen supports WPML, you can see that information on our item page too.

Kind regards,
—Ylli

jesmcan

jesmcan Purchased

Hi – How can I get the blog posts to show up as a full article instead of just thumbnails that you have to click into?

Hi there,

That’s only possible if you modify the theme files and replace the excerpt with the full-post.

Kind Regards,
Art

alax034

alax034 Purchased

Map route calculation does’t work with the latest update?

Hi alax034,

Please read my latest reply careful and you will find out, i have send you a link, just press that link and it will send you to the Email Laborator box on the right side.

Kind regards,
—Ylli

Oh, i did’t see that box from right side. See it now, thank you :)

Hi alax034,

Glad to hear that, we will check your email tomorrow :)

Kind regards,
—Ylli

I just upgraded to 3.9.6 and nav items with submenus are missing the upside down caret, which denotes there IS a submenu. How do I fix this? Thx.

Hi kristincostello,

Can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution.

Kind regards,
—Ylli

hoff331

hoff331 Purchased

I created a new page and added a WooCommerce “Featured Products” element using Visual Composer. On the resulting page the Shop sidebar is appearing on the right.

The Shop sidebar is set to appear on the left in the Theme Options > Shop Settings > Shop Sidebar.

  • Why is the Sidebar appearing on this page?
  • How can I remove the Sidebar?

You can see the page here: http://dev.azzkikrcustombaggers.com/shop/featured/

hoff331

hoff331 Purchased

The solution is to not use the WooCommerce elements. Rather, use the Laborator “Products” element and then filter the products by featured.

Hi hoff331.

So is this problem solved now please?

Kind regards,
—Ylli

Hello, is Revolution Slider included ? I mean the plugin in totality + licence ? I’m really interested by your theme… looks clean and awesome. What about SEO, there is a way to add the meta balises ? Can we active/desactive the compression of the CSS page on WordPress to found the path from the browser (firebug for example) ? Also, could you tell me how many CSS pages has been used for this template ? The last i own has like… so many and apparently its bad for the SEO ? One important one, by default the order of the titles H1>H2>H3 is respected ? Thank you…

Hi bluewild,

Premium plugins don’t allow us to give customers our license number, so on each premium plugin such as Visual Composer or Revolution Slider update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that,

You never need to buy any premium plugins that comes with our theme

We have created our theme following the best SEO advises, but if you want to extend this, you can use Yoast SEO plugin, which is supported by our theme :)

You can use https://wordpress.org/plugins/wp-super-cache plugin for that. And i think that this plugin has an option to compress your files.

We call one css file for entire pages, also one other for the Custom CSS area that you add.

Kind regards,
—Ylli

Hi, i have bought this theme, it’s the best wordpress theme i ever seen. I have a question about the site width. I use left menu sidebar (http://themes.laborator.co/#theme=oxygen), is it possible to hava a not full with pages? I would like a maximum widht (for example 1100px), is it possible? Thank you very much

Hi ideazionemultimedia,

So you are want to make your site 1100px with the sidebar menu too?

If yes, i’m not sure if this can be done, but can you please send me your site URL first?

Kind regards,
—Ylli

I can’t write the site url here. Please tell me if is possible to do that, thank you

Hi there, we get a lot of emails, so for fast response please open this site, enter your site url then click MakeTinyURL button and then write us the the link that it has created.

Kind Regards,
Art

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