An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by cmsmasters
They will respond to buyers' questions via their own support system.Go to item support
Additional information from cmsmasters:
We provide professional support for all our products, legally purchased from ThemeForest.
- responding to questions or problems regarding our products;
- guidance through product features;
- troubleshooting and bug fixing for reported issues;
Please note that free support does not include customization services or support for third-party plugins. For all questions regarding product customization please contact us at firstname.lastname@example.org
Please keep in mind that due to the amount of requests we receive we can take only customization orders with total price of $1000 and over.
Please also note that it usually takes up to 2 working (for common issues) or 3 working (for problems that require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday to Friday.
If you have downloaded our product from any other website, please let us know about this at email@example.com
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Sold between 250 000 and 1 000 000 dollars
- Elite Author
- Has been a member for 3-4 years
- United States
- Author was Featured
- Author has had an Item Featured
- Author had a File in an Envato Bundle
- Referred between 200 and 499 users
- Exclusive Author
- Bought between 100 and 499 items
|Created||24 September 11|
|Last Update||22 August 12|
|Compatible Browsers||IE9, IE10, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||Layered PSD, HTML Files, CSS Files, JS Files, PHP Files|
|Tags||ajax contact form, background slider, best template, clean, fullscreen background, fullscreen portfolio, gallery, modern, motion slider, photo, video background|