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247 comments found.

webcoag

webcoag Purchased

What if I upgrade to WordPress 4.0.1, I will have problems with Paficico? Thank you very much in advance.

Thank you for contacting!

None of the customers have reported any issues with that so far, neither we seem to be having any on our installation. Please feel free to upgrade, yet should there be any problems, please contact us via a personal ticket so that we could help you with that – submit a ticket.

Thank you!

2Genius

2Genius Purchased

Beautiful theme. Already purchased. I cannot find version 3.0.6 for wordpress is saying that I have version 1.6

2Genius

2Genius Purchased

I submitted a support ticket. still waiting for reply

Thanks, the support has now responded to you. 1.6 is the most recent theme version, not sure why you are expecting it to be 3.0.6. Could you please specify where this can be seen, so that we could correct the needed info?

Thank you!

hi there is a problem in multiple audio player. “play, stop , next and prv” button does not appear .. What is the solution to this .. please help

Thank you for contacting!

In fact we would need to see the issue from your end, so please submit us a support ticket so that we could take a look at it and see how we can help you – submit a ticket. Just please make sure to add all the needed credentials to your ticket.

Thank you!

inowweb

inowweb Purchased

Hi could you recommend one of your other themes that i may upgrade to from PACIFICO…a theme that is WP 4.1 compatible and mobile responsive? Also one that may require the least rebuilding after migration from pacifico?

Thanks for your interest!

As to upgrading form Pacifico – any theme of the new ones would behave similarly. All the pages, posts and projects will migrate fine except for the parts you have made with shortcodes. You will need to take content from these parts and add it to the new shortcodes, which are all in a visual drag and drop editor, easy to manage, move, resize and edit.

Basically you can use any of the themes starting with GoodDay, which are GodDay, Eco Nature, Social Activity, Garage and Pet Rescue. You may choose the theme regardless its initial niche, as this is dependent mostly on content.

Thanks, should there be any other questions please feel free to ask!

Reg

Reg Purchased

I purcahsed this theme a year ago and went to update it and found there IS an issue with videos. If you look on your own preview page: http://pacifico.cmsmasters.net/portfolio/video-portfolio-format-example/ you’ll see that the video doesn’t work.

Any idea when this will be fixed?

Than ks for contacting!

Please submit us a support ticket and the support team will help you. In this case there will be no need to for you to wait until the updated files are uploaded and approved on Themeforest. submit now. Just please add the needed credentials to your ticket.

Thank you!

Reg

Reg Purchased

I have submitted a ticket.

Thanks, the support team will respond to you as fast as they can.

Reg

Reg Purchased

I purchased this theme a year ago and went to update it and found there IS an issue with videos. If you look on your own preview page: http://pacifico.cmsmasters.net/portfolio/video-portfolio-format-example/ you’ll see that the video doesn’t work.

Any idea when this will be fixed?

Thank you for contacting!

None of the customers have reported any issues with that so far, neither we seem to be having any on our installation. Please feel free to upgrade, yet should there be any problems, please contact us via a personal ticket so that we could help you with that – submit a ticket.

Thank you!

Reg

Reg Purchased

Upgrading caused the issue and we rolled back to try and fix it temporarily till the theme got it together, but then it was too late. It won’t save.

hi, I can not access the options of the theme, why?

Thank you for contacting our team!

Most likely the theme version you’re running isn’t the latest one – it’s 1.6.1 at the moment. If so, we’d advise you to download theme update in your Downloads tab on Themeforest. You will see all the updated files in Updates folder, as well as a readme file listing them with exact paths. Also you can submit us a support ticket and the support team will examine any problems left – submit now. We can help you with update as well in case you experience any hardships with its implementation.

Please let me know if you have any further questions. Thank you!

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