238 comments found

Hi

I have a query regarding image size for full background. What is the best size to use to make the images look good on all devices, for example ipads and tablets, laptops and desktops

Thanks

cmsmasters

Hi again)

Please submit us a support ticket so that our support team could help you with this – submit a ticket. Just please add the needed credentials to your ticket.

Thank you!

Default-user

Hi,

A little while back you did some adjustments to the code to make slight changes to the theme so I would like to say thanks for that.

I have one other query. I am putting this website together for a client and they would like the text on the full screen slider to be in the bottom right hand corner of the scree, which when I adjust the co-ordinates it works fine on laptops, however on I pads and tablets the text cannot be seen, because its pushed off the screen is there anyway to rectify this.

Secondly, on smaller screens full background images are cut off. Is there anyway to be able to show the full image.

Thank You

cmsmasters

Hi again. In fact Pacifico theme has a fixed layout, this is listed in theme description. This means that images, like other elements are non-responsive and will not resize. Appreciate your understanding.

Thank you!

Hello. Is this theme compatible with WordPress 3.8? Thanks.

cmsmasters

Thank you for contacting!

Yes, you can upgrade no problem.

Thank you!

Hi, I was about to buy the template but just noticed that its compatible with IE9 and IE10. Is it possible to get the support for atleast IE8 also? Quick reply will be highly appreciated. Thanks.

cmsmasters

Thank you for being interested in Pacifico!

Yet, we cannot guarantee 100% compatibility with this browser version.

Thanks, should there be any other questions please feel free to ask!

Hi there cmsmasters and future buyers,

I just installed Pacifico, there is a little learning curve to properly use it (still not 100% there yet). Providing the preview site as an example like it is done with most themes would have been useful. The extensive “how to” document somewhat fill this gap but not entirely.

Anyway I like the theme so far, but I have several problems that make it difficult to built the site I want. 1) The shortcode buttons doesn’t always appear when I am writing a page. I have to reload the page several times until I can see them. 2) There is no description (or I missed it) of how to add a portfolio to a page. I want a page with different albums of images like on the preview site http://pacifico.cmsmasters.net/portfolio/ but if I can make a portfolio type page (add page) and a portfolio (add portfolio), I can’t have portfollio 1, 2 and 3 displayed on a page (and ideally I want to have different set of portfolios on different pages). 3) The whole WP admin menu is very slow (I have to wait about 30s before a new page appears), but this is probably not the cmsmasters fault. 4) Most global modifications won’t appear globally. E.g. I change the background, I add a page, I modify the layout of the theme… and it will only get changed in a couple pages the other stay as they were. 5) I don’t get how the menu works and the WP link that it is provide in the “how to” document doesn’t help much. That is probably more a WP than a Pacifico problem but still I can’t use the menu the way it is described in the “how to” document. My workaround is to just have a hierarchy of pages.

Sorry if this already have been discussed but I didn’t really see that in the comments. Please comment whether those are bugs from Pacifico, WP, my browser… or just because I missed something important (but I may not be the only buyer or potential buyer in this case).

Thank you,

Adrien

cmsmasters

Thanks for contacting and your feedback about the theme!

As to the shortcodes buttons and loading speed of admin panel – we do not seem to be experiencing the issue you describe. Please see if using the “show/hide kitchen sink” button will help with the shortcodes -see the screenshot. Regarding portfolio – portfolio is created with portfolio page template that you choose when adding a page, but you need to make sure you have added portfolio projects first. Please see the screenshot.

Regarding global modifications – we would appreciate if you submitted us a support ticket so that we could see the issue from your end – submit a ticket. The support team will also be able to help you with the menu and guide you on how to set it up. Just please make sure to add all the needed credentials.

Thank you!

inowweb Purchased

Just in case anyone else is looking for this, the Project portfolio images are managed through the wordpress GALLERY function. So if after publishing your project page, you need to add new images you would do so through the “additional images” panel within the project and make changes via the WP GALLERY within the media manager screen. As it says on page, the thumbs are not visible until you close out the page and then re-load it.

cmsmasters

Thanks for your consideration. Yet, should there be anything you need assistance on, or should you have any questions please feel free to ask!

erennie Purchased

I am currently trying to add the Google font “Engagement” to the list and it has been unsuccessful . Could you assist on this simple problem.

cmsmasters

Thanks for contacting!

If you wish, you can submit us a support ticket so that the support team could take a look at it and see what could have gone wrong there – sebmit a ticket.

Thank you!

Hello! I update the wordpress version and the admin is empty, don’t show the information, only the template show information, Do you know how fix it? thanks.

cmsmasters

Thanks for contacting!

In fact we would need to take a look at it from your end in order to help you, so we would appreciate if you submitted us a support ticket – submit now. Just please make sure to add the needed credentials.

Thank you!

I really like this theme – hope you can release a responsive version.

cmsmasters

Thank you for being interested Pacifico theme!

As to its responsive version – we might consider making this some time in future, but in fact currently we do not have any plans for this, so we cannot guarantee that for sure. Appreciate your understanding.

Thank you!

I just purchased this theme, How do I utilized the blog features? or is this theme only designed to be used with wordpress?

cmsmasters

Thanks for contacting!

In fact, not quite sure to understand you question, could you please be more specific on what you mean?

Thank you!

Hello, I am interesting of buying your theme and i have some questions. 1)Is it compatible with wpml translation? will i be able to make it 2 language? 2)Is it possible to add sound into the theme? 3)can change the background color of the left menu thanks

cmsmasters

Thanks for being interested in Pacifico theme!

As to your questions – in fact the theme was not tested with wpml plugin, so there is not much we can say regarding this. As to translations – the theme comes with translations to some languages, please check product description. You can add a translations to another language manually too. the sound can be added by using en external plugin perhaps, but we can’t advise a certain one. The background color can be changed via applying changes to css.

Thanks!

Hey, can you please tell me what must be the dimensions of the main background image, logo and the photos in the portfolio! what format should i use? png, jpg? Also the background image how many kb is recommended ?

Thanks

cmsmasters

Thanks for contacting!

For backgrounds we used images of 2560 × 1440px; for portfolio featured images – 690×552px; and 170×132px; for logo. Most images are .jpg, logo is a .png

Thanks.

Hello. Is this theme compatible with WordPress 3.9? Thanks.

cmsmasters

Thanks for asking!

Right now we are working on a theme update for the latest WordPress version, please allow it some time to be ready and approved on Themeforest and then feel free to download an updated theme archive. You can as well download it earlier, and then simply install an update. It should not take longer than a couple of days for it to become available.

Thank you!

Default-user

Hello! I have updated WP to 3.9 version, but now the template doesn’t work!! How long will it take to have the update?

cmsmasters

Hi again. The update should be available within 24 hours, we just wanted to make sure we consider all the needed changes. Really appreciate your patience.

Thanks!

webcoag Purchased

As you know, the current version of your theme doesn’t work. I need please confirm me when will be the new update is available. Thank you very much in advance.

cmsmasters

You should look for theme version 1.6, but please note that sometimes updates are approved earlier than the changelog is edited. Just try downloading the theme archive in about 10 hours or so and check Updates folder.

Thank you!

webcoag
webcoag Purchased

It works great! Thank you so much!

cmsmasters

Glad to hear it was helpful!

Hello,

I have send a request for help (2 May) but i havent received any answer can you please check it out?

Ticket #6630

Thanks Simos

cmsmasters

Hi, Simos!

As to your ticket – it was replied to the same day, please check your email. Sometimes you might need to check in the spam folder. In any case, we can reply to you directly via email, just please specify an address we can use for this.

Thank you!

Hi. I wanted update to version 1.6 but I’m reluctant because of the instructions… Do I really replace the folder “pacifico” located inside of fix_1.6 with the “pacifico” folder residing in wp-content/themes instead of overwriting the contents within the folder?

I ask because the pacifico folder on my server seems to have a lot more files than the pacifico folder in the fix_1.6 folder.

Thanks for your time.

cmsmasters

Thanks for asking!

To update your theme you need to use the files located in the Updates folder to substitute the same files on your server. this means that the files that are not located in the Updates folder and are not listed in a readme file inside this folder, should not be replaced or deleted. Updates folder includes only the files that were altered in theme updates. In any case, feel free to contact our support for help – submit a ticket.

Thank you!

read2rk Purchased

not able to access slider, form builder, and pecifico options page. it shows “You do not have sufficient permissions to access this page

cmsmasters

Thanks for contacting!

Please make sure the user you are logging in to your WordPress admin with, has administrator role. In any case, feel free to contact our support, just please add all the needed credentials – contact support.

Thank you!

Hi guys, Can I get a much faster load on the caption ? My slides are made to fade into each other quite fast and I want the captions to go as fast. Unfortunately, as the caption loads, my slide already goes to another.

Where in the code can I control that caption speed please ?

Thanks

cmsmasters

Thanks for contacting!

Please make sure the animation time for each slide is less than show time for in, please see the screenshot – open image.

Thank you!

Hello there

I wanted to know if the template + WooCommerce are compatible with?

thank you

cmsmasters

Thanks for your interest.

Yet, Pacifico does not have this feature. Perhaps you can take a look at our latest theme – GoodDay, today we are adding WooCommerce functionality for it, should be available within 24 hours or so – http://themeforest.net/item/goodday-multipurpose-responsive-wordpress-theme/7964929

It is much more up-to-date than Pacifico theme and has a much much wider functionality. See the 10 different websites we created with it, all of these are made with one theme. You can navigate to these websites from the landing page.

Appreciate your interest, should there be any other questions, please feel free to ask!

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