238 comments found

Hi I have opened a ticket on support forum relating to Admin panel “error on page, please reload page and try again” I am using Chrome and have tried using Firefox (as you stated to jewon1130 above) but same error persists.

I have updated theme to current version 1.2.1 without any resolve, I’d appreciate any help you can offer.

cmsmasters

Can you, please, specify your ticket number so we could speed up the process?

Most likely it’s one of your plugins. Just need to see your web site.

Hello, i want to know if can i change the language of the dates. can you help me for traslate it in spanish?

cmsmasters

There’s a detailed documentation in the theme archive. You can easily elaborate your site after studying our “How to” – all translations can be made by editing .po and .mo files at your server.
It’s the index.html file in the \DOCS\ folder.
Open it with your browser. Find the “How to translate your website” chapter.

Default-user

yes, i can traslate to spanish all except the months, example august for agosto

cmsmasters

Oh, you should just use WordPress translation files.

You may read WP Codex here: http://codex.wordpress.org/WordPress_in_Your_Language

Hi, I have two questions: 1. Is it possible to change the transistion effect used on the full page slider? 2. Can I just show the large images in the slider instead of zooming and panning effect used in the demo?

Thanks

cmsmasters

Hi. Thank you for being interested in our theme.

1. No, there’s only a fade-out effect.
2. Sure, you can. Here is a static gallery: http://pacifico.cmsmasters.net/?page_id=890

Hi, i need to center the pages and content on the screen, how do i do that? Thanks.

cmsmasters

Thank you for purchasing our product, Daniel.

Please, follow this instruction: http://screencast.com/t/L0ICyEDOOhcY

Additionally we would like to draw your attention to the following points:
There’s a detailed documentation in the theme archive. You can easily elaborate your site after studying our “How to”. Open index.html file (the \DOCS\ folder of your archive) with your browser.

All support is given through our Support Forums or you can create a personal support ticket in case of need. The cmsmasters support center works Monday to Friday.

Thank you.
nsaurin Purchased

The Wordpress admin panel is very slow when the Pacifico theme is active. When I disable the Pacifico theme, the admin panel work fine. Wordpress and All my plugins are up to date. Could you please give me some help. Thanks.

cmsmasters

Hi. Thank you for using our theme.

This problem may be caused by large distance to your hosting and by your browser/system. Also server firewall can slow down process as we have some external links right in our admin panel – you may get to know if there’s some restriction.

Let’s see what can be done.
Can you submit a personal support ticket, please?

Provide there your wp-admin, FTP data and all possible information about your server:

- PHP version
- your hosting provider
- package used: grid, dedicated, virtual
- what system do you operate: windows, linux
- do you have any sites on the same hosting working properly
and all the other parameters you wish to notice and to pay attention.

Thank you.

Default-user
nsaurin Purchased

Hi,

I’ve created a ticket with FTP access and WP access, but since 2 days I have no answer. Could you please check my problem.

Thanks a lot,

Best Regards

cmsmasters

Sure, I can check it. Can you, please, specify its number?

Thank you.

nsaurin Purchased

Hi,

My resquest number is ”#2417”.

Ask me if you need something else.

Thanks,

nnookk Purchased

I also have the same problem. Please advise.

Thanks,

cmsmasters

Hi, thank you for purchasing Pacifico.

Have you followed our “How To” instructions carefully?
All support is given through our Support Forums or you can create a personal support ticket.

Please create a support ticket, describe your issue in details, provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

May I insert the image to the right content space in Site tour (shortcodes)

cmsmasters

Hi. Sure you can :)

It may look like this for instance (small image used): http://screencast.com/t/YYTMGTfBaFo

Please, It is possible to have a video background starting automaticly fullsided in the home page? Thanks

cmsmasters

Unfortunately there’s no auto play function in Pacifico. But you can add some video to the slider, and it will start after clicking the button, just like the second slide on the Pacifico Home Page.

I need to right align the navigation and content box of this theme.

I’ve been able to do move the navbar and content with css, but the animation still pulls out to the left.

I need some help as far as which files need to be edited in order to have the nav and content sliders pull out to the right, not the left.

Thanks!

cmsmasters

Hi, thanks for purchasing our product!
And sorry if I’m a bit lake with this reply.

All support is given through our Support Forums or you can submit a personal support ticket. Please, create a support ticket, try to describe your issue in more details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

Chikilev Purchased

cmsmasters slider manager. The “link button” Uploads images doesn’t work. Bugs with wordpress 3.5

cmsmasters

Hi there.

Please, try to install the latest theme version -1.3. These problems were solved there. And let us know about the result.

Chikilev Purchased

Thank you, it works :)

Hello,

I have just purchased Pacifico and when trying to install it am receiving this message.

“The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.”

Please help, thanks!

Please disregard my previous comment. I figured it out. Thanks!

cmsmasters

Oh, great! :)

If you don’t mind, I’ll write here a bit about theme installation to avoid more questions from other users.

To activate Pacifico one should upload theme via FTP – just copy all the files from “pacifico.zip” folder (located in the main theme archive) to wp-content/themes/pacifico directly on the server. Thereafter Pacifico theme will be available for activation in WP admin panel: Appearance/Themes. One can activate it by clicking “Activate”.

qpvlde Purchased

Hi!

I’ve installed my theme and it’s awesome! www.laspinturasdefraguas.es

I Have three questions: 1.- How can I make to have a homepage just like de DEMO, with the heading on the left, the gallery preview on the right, and the motion pictures slide in the full page. I did that but when I show the Heading it appears too a box with the comments. 2.- I’d like to make a Page called BLOG where I can access to all the posts 3.- How Can I insert a random fixed image without motion y the background of each post. 4.- Wich is the optimum size the images should be in the slider.

Thanks you, and congratulations for the grate job you did in this theme

cmsmasters

Hi, thanks for purchasing our product!

Have you followed our “How To” instructions? All of your questions were described there.
There’s a detailed documentation in the theme archive. You can easily elaborate your site after studying our “How to”. It’s the index.html file in the \DOCS\ folder. Open it with your browser.

All support is given through our Support Forums or you can submit a personal support ticket. Please, create a support ticket, try to describe your issue in more details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

Does this theme support WooCommerce & the Subscribe extension?

cmsmasters

Hi. Thank you for being interested in Pacifico.

We haven’t made any tests and can neither confirm nor deny, that our theme would work properly with these plugins.
As it might been known, we don’t guarantee compatibility with any additional plugin for Pacifico (the exception is Contact Form 7 plugin).

Hello,

Can someone help me? If I Upload a photo, my background is okey, but the little image on the right doesn’t show. Even in the upload it doesn’t show like the video.

No I have a red cross in the little images or another pictogram that the photo doesn’t work????

Please help!

cmsmasters

Hi. What version have you been using? Is it the recent one 1.3? If not, please, update the theme.
Also check whether you have set all the 777 permissions according our How To.

For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy. We work in a limited mode during the Holidays, but surely will reply as soon as possible. Thank you for your patience.

Pres Sales Questions 1. Is the theme responsive ? (can be displayed in ipgone for example) 2. Is the background color at the menu and the post content wich currently is black to be changed?

cmsmasters

Hi, thank you for being interested in Pacifico.

1. No, it’s not responsive, if you need a full width responsive theme, you may study this theme – Willbridge.
2. You can use different skins for the menu area – as shown in the theme description, but the will stay dark.

cmsmasters

Oh, sorry, I just noticed a typo: “the layout will stay dark” :)

Hi There…

Going through implementing this theme and it works a treat and I like it a lot, great job.

Are you aware of an e-commerce plugin that will operate within the frame work of this theme. I had previously used marketpresslite, but I am getting PHP errors everytime I enable it. I am aware that you cannot support all 3rd party plugins just looking to be steered in a direction…

Thanks

Brian

cmsmasters

Dear Brian, thank you for choosing our theme.

To be honest, we haven’t made compatibility tests and can’t recommend any plugin.
As it might been known, we don’t guarantee compatibility with any additional plugin. Only Roundone WP theme is compatible to the most popular plugins, and all further themes hopefully will be plugin-compatible as well.

Default-user

Thanks for the honest response, I am sure some one is running an e-commerce plugin on this theme, just wanted to save some leg work on trying multiple iterations.

I’ll ask in the support forum and see if any users have had more experience.

Cheers

Brian

cmsmasters

Yeah, good idea!
Feel free to contact us again in case of need.
Good luck ;)

I can’t upload this theme in WordPress. I get the error ‘are you sure you want to do this?’. Is it a problem with the theme? Others themes can be installed.

Default-user

I did not submitted a ticket. What kind of ticket do I have to submit and where?

cmsmasters

As I mentioned earlier, all support is given through our Support Forums or you can submit a personal support ticket here: http://cmsmasters.net/index.php/submit-support-ticket.

So please, create a support ticket, describe your issue in details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

Default-user

I submitted a personal support ticket. Hopefully you can help me with this problem.

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