An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by wpamanuke

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from wpamanuke:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

500 Internal Server Error after plugin installation

The problem 500 Internal Server Error is caused by server not using PHP 5. This theme need PHP5 support to work.

How to test your web hosting support PHP5 or Not

  • To test your web server support PHP5 or not. Using Notepad, create phpinfo.php with the following content: <?php phpinfo(); ?> and upload to your web. Just acces phpinfo.php from your web browser and it will tell details about your PHP configuration, including the version

Solution

  • Find your .HTACCESS file on your server use your ftp client. It is a hidden file so make sure your FTP client can view hidden files. Open up the file in your text editor and add the following line after the line # END WORDPRESS. AddType x-mapp-php5 .php
  • Or the easiest solution ask the web hosting to upgrade to support PHP5

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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