36 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I have purchsed the theme and asked some questions on the forum, just wondered what the turn around is with support?

Thanks

mad_dog

Hello! Please note that the support is not available on weekends. Please put the link to your thread and I will personally check it.

Default-user

Hi, I appreciate that, the post was created on Thursday. The link to the thread is http://forums.gt3themes.com/viewtopic.php?f=55&t=976

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

GT3 Themes have always been the best themes to work with from what I can tell. Great support, and even offer great free products.

mad_dog

Thanks a lot for your kind words. We really do appreciate it.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

hey, When I define the design on my website, it’s takes a long time to load, far beyond the normal. Do you have any idea / solution?

It is not possible to use the design like that ..

Default-user

It’s also make the admin panel work very slow ! but if i change the default design the website and the admin panel work very fast.

please, help me !! (my wordpress version is 3.8)

mad_dog

Hello! It is really strange, can you please active our theme and send your wp-admin details to help at gt3themes dot com and we will check it. Thanks

Default-user

ok

mad_dog

Got it, will check it asap. Thanks

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Sweden

HI, just bought the theme but can’t really get the demo to work. Is it supposed to look just like the demo site once the demo is installed? Also, the Layerslider Demo folder does not contain the demo files as stated in the documentation?

mad_dog

Hello! Thanks for the purchase. Yes, it will look the same way, but you have to do some configurations mentioned in the documentation. Please note that some images can’t be imported, you will need to replace them with your own ones. Regarding the layerslider demo, please send your request to help at gt3themes dot com and I will send it to you. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I have made two requests via the help@ email address, just wondering when i could hear a response, one was with regards to inserting javascript into the theme, its holding up the development of my site. The second email was only sent other the weekend so appreciate that may not have been addressed as yet.

Thanks

mad_dog

Hello! What’s your email, I will check it.

Default-user

studio at carlomullen dot com. Thanks

Default-user

Have you managed to locate it?

mad_dog

Yes, got it. It is in queue. Will get back to you asap.

Default-user

Brill, did you find both requests and appreciate the queue, any idea how long it will take as i need to proceed with development of site. Thank you for your support

mad_dog

Appr. with 2-3 hours

Default-user

Brill, that would be great, thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi did you get my request for the paid custom changes? thanks

mad_dog

Hello! Please let me know your email and I will check it

Default-user

studio at carlomullen dot com

mad_dog

Will get back to you asap.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Germany
  • Has been a member for 2-3 years

Hey, I’ve got a presale question:

Does this theme support a filter function for portfolio items?

Thank you.

mad_dog

Yes, it does.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Is this theme compatible with WooCommerce? Thanks! This is a nice looking theme

mad_dog

Hello! Its compatible but it requires some stylings.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

This theme is good and sleek, although importing the demo content will not make it exactly like what you see in the live demo. Therefore it took a lot more time to understand how to make this template work as the instructions are okay but not clear on the first read through, takes trial and error to work through it. The Frame template was a lot easier to work out and what I used for my main site. I’m using this template to market towards specific groups of people.

Also be aware that the first page with the slider animations, the zip file does NOT contain the demo and you’ll need to contact them to get it, I still have not received it. If you’ve never used the gt3 page builder before it’ll take a few hours to understand it and how to make this theme work as seen in the demo, and again at purchase be sure to immediately email them to get the layer slider demo file as it is NOT in the zip file. For the price though its a great template.

mad_dog

Hello! It was a simple human mistake, the staff did not put the demo content file into the main zip file. But your comment sounds like we did something big and wrong :( We’ve already put the demo file into the pack and it was submitted to TF, waiting for the theme update approval.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • Sold between 1 and 100 dollars
  • Spain

Hi, friend. I want to buy this template. But need a template WordPress WITH multi pages. There is a version with multi pages? Thanks.

mad_dog

Hello! Yes, you can use it as one page and as a standard multipage.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • Sold between 1 and 100 dollars
  • Spain

Hello, friend. How to add a slider on the home page? And how to change the standard pages. Thanks!

mad_dog

Hello! Have you already purchased the theme?

ProcopComfort

Yes. I want to install the demo content on the local host. And do not put. There is another method to install the demo with Standart Page? Can you help?

mad_dog

Yes, you can import the demo content. I would assist you but TF stats shows that you did not purchase this item.

ProcopComfort

Yes, of course. The fact that my boss bought this template. His nickname: Alexsoax

mad_dog

All the customers should register on my support forum at http://forums.gt3themes.com/ this way I can identify them and provide assistance.

ProcopComfort

I registered on your site.

ProcopComfort

My Nikcname: Balamoot

mad_dog

You can do the available import and choose “Standalone page – yes” option to display the page as a standard one.

ProcopComfort

Ok. How to place the slider at the top of the page? (As well as on the demo?)

mad_dog

First, you have to create a slider, and then use its shortcode to display on the page. Please read the documentation, it is explained on how to use the slider. Having more questions, please post the to my support forum or send an email to support at gt3.zendesk dot com

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi

I want to purchase this theme but before you had the multipage version on wordpress, and i cant find it anymore, can I get that one?

My client wants that version only, can you help me?

mad_dog

This wordpress theme supports one page and mutlipages. You can create any of them.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Can you change the different sections in the one page theme from the backend of wp admin easily without modifying the code heavily ?

Can you remove sections ?

Can you re-order sections ?

Default-user

Can you change the different sections in the one page theme from the backend of wp admin easily without modifying the code heavily ?

Can you remove sections ?

Can you re-order sections ?

mad_dog

If you do not have enough skills, you won’t be able to modify the backend. It requires the changes in the code.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Does this theme come with Visual Composer ?

mad_dog

Hello! No, I use my own GT3 Page Builder.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi there,

When using the GT3 page builder to add a text box I use to be able to see the WYSIWYG editor to change the font colour, size add shortcode etc… but its now missing.

Please assists.

mad_dog

Hello! Please make sure that you have the latest versions of WordPress and the theme.

Default-user

Hi there, yes, I have the latest version of the theme and WP

Thanks

mad_dog

Then, please send your site credentials to help at gt3themes dot com and we will check it. Thanks

Default-user

All sorted once I installed the new theme and related plugins thanks so much for your fast service!

mad_dog

Thanks for choosing it.

  • Europe
  • Has been a member for 1-2 years
  • Bought between 10 and 49 items

I haven’t managed to see on the menu selector of WPML languages??. I have selected the main menu but it does not, I just got to show it in the Footer.

mad_dog

You have to add the WPML code manually into the theme.

pedropalamos

Forgive my ignorance, but is not supposed to be compatible with this template WPML? What is code? How you have to put?

mad_dog

It is compatible with WPML plugin, but if you are talking about language switcher, you have to add its code manually where you wish it to display.

pedropalamos

I need the main menu switcher

mad_dog

Then you need header.php file. Please post all your tech related questions to the help forum, forums.gt3themes.com

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