59 comments found

Is there any person that can give me support??

Hi,

I have a problem, buy your theme yesterday but the sidebars dont show good. i see it in the pages for 50% but not full width.

I use the newest WP version 3.8.1 en today i updated to 3.8.2. I check your supportpage but dont see anything about this.

ThemePlayers

Hi concept2012,

Sure, we are here to help;) Could you please post this issue to our dedicated support forum at http://support.createit.pl?

Thanks, ThemePlayers

Default-user

done, i will wait your respons

osorma Purchased

Hi,

great theme! I just have a couple of questions. First of all i have to do some modifications. Where can i find the css file??? Second thing: I need to put an image 10px high on top of the navigation. What kind of modifications do i need to do?

Br. Okko

Default-user
osorma Purchased

oh, and one more question. How can i change the color of the whole navbar? I only managed to change the part where all the menu items are and the sides stayed white.

ThemePlayers

Could you post your questions to our dedicated support forum at http://support.createit.pl?

Thanks, ThemePlayers

Default-user
osorma Purchased

Yeah, I actually did that yesterday. Thanks.

Hello. I installed this theme but does not work in my wordpress. I tried in wordpress 3.7, 3.8 and 3.9 but the problem is always the same. It is as if not installed completely because the slider does not rise or other options. I have consulted with my hosting provider and they told me to ask You. What is the problem? Thank you.

Here is a screen capture of index: http://www.enfermeriadeguardia.com/screencapturePANACEA.jpg

ThemePlayers

Hi rejko,

Could you please send me your:
  • problem description
  • site url
  • login and password to wp-admin
  • FTP access if possible
to support@createit.pl?

Thanks, ThemePlayers

klix Purchased

Hi, I´m interested in having my logo a bit bigger, but it interferes mobile menu. Is there a way to fix this? or deactivate mobile menu?

ThemePlayers

Hi klix,

Sure, I think that a CSS snippet should resolve it. Could you please post a new issue at http://support.createit.pl?

Our team will be more than happy to help you out.

Thanks, ThemePlayers

Default-user
klix Purchased

Excellent. Only the url given does not resolve to anything. just a blank page with a legend “createIT !”

ThemePlayers

Hi,

There may be a DNS issue – could you please try this url: http://support.themeplayers.net?

Thanks, ThemePlayers

epd Purchased

Hi, i need help to create a section blog with parallax image. in all page work right with short code parallax overlay=”rgba(255, 255, 255, 1.5)” opacity=”0.3” imgsrc=”...” [/parallax]

i the blog page does’t show!

can you tell me how can resolve?

thank you regards

ThemePlayers

Hi,

Please create a new issue at http://support.createit.pl. Our team will check you problem.

Thanks, ThemePlayers

epd Purchased

Hi, how can do to show the “shortcodes” button in editor pages?

thank you regards

ThemePlayers

Hi,

Icon [S] should appear in your wyswig editor. If by any reason it’s not there, please create a new support issue at http://support.createit.pl. We will investigate your issue.

Thanks, ThemePlayers

>>URGENT<< Hey I wrote you a mail an hour ago. (The one you mentioned above in another comment) I’m sorry but it’s really urgent and important. Please be there.

Thanks.

Default-user

Next problem appeared. Please respond to my mail…..... (Sent 1,5 hours ago)

ThemePlayers

Hi,

If you have any questions or issues, please don’t hesitate to create a new support issue at http://support.createit.pl . Our support team will be happy to help you out.

Thanks, ThemePlayers

Good job! A question: can i put text under logo in place of social logo? How make it? Thanks

ThemePlayers

Hi,

Unfortunately this feature is not yet possible without modifying a template. You may contact our support team at http://support.themeplayers.net to guide you how to do it :)

Thanks, ThemePlayers

Starting Hi, sorry what google translate will pass to you. I’m having trouble understanding a bit, I found that by following all procedures would be my panacea as it is in the view, but now he is no header and rotating banner. Can help me. Urgent. hugs

ThemePlayers

Hi,

Could you please post your issue to our dedicated support forum: http://support.themeplayers.net?

Thanks, ThemePlayers

So as I figured out via Email which you got today: This is clearly not what I have expected, which is why I’d like to get my money back. Since I can’t configure this theme without struggling trough endless lines of shortcodes it has become 100% unusable for me. The layout itself has several bugs for different browsers, the plugins that need to be installed for this theme aren’t even in English and everything about this theme basicly requires a bit too much for the regular client on Themeforest. (I am not interested in listing all bugs and issues, sorry I don’t have the time.)

Please proccess to refund 100% of my money that I used for this purchase. I think you will undersand this. Thanks.

Default-user

I think a refund would be what I need. I have found a solution which fits exactly my needs on Themeforest with some other theme. I sure may take a look at your portfolio again. But for now the refund would help me. The other solution you offered wouldn’t help me to avoid more delays.

Thanks for the quick answers!

ThemePlayers

No problem at all, waiting for contact from Envato then. Wish you best of luck!

Default-user

I didn’t get any refund or notification/answer from the Envato support for my ticket until now. Ticket ID is #SQG-872-35857. Please get in touch with them to confirm my refund.

Hi! I would like to know if this theme works with qtraslate plugin!

ThemePlayers

Hi,

We didn’t test it with this plugin. Officially we support WPML which allows you to translate virtually everything you need.

Thanks, ThemePlayers

Default-user

OK, that plugin allows me to hace a multilingual website?

ThemePlayers

Yes – you can translate every aspect of it – from menu, pages, widgets to admin backend.

gma21 Purchased

how do you edit the patterns and the green color? I don’t see that in the Theme Options.

ThemePlayers

Hi,

Please contact our support team at http://support.themeplayers.net. They will gladly help you out.

Thanks, ThemePlayers

Hello. I’ve download this theme, but it haven’t any sortcodes like the example, i only have a blog, and i want to know why because i bought a parallax…

ThemePlayers

Hi,

Hmm, could you please contact our suppor team at http://support.themeplayers.net?

Thanks, ThemePlayers

WPML compatible?

ThemePlayers

Yes, it supports WPML.

Hi! Which is the oldest version of wordpress i can use?

Default-user

I have some problems visualizing the “theme options” of the theme. Im using the 3.6 wordpress. Please help!

ThemePlayers

Hi,

Could you please contact our support at http://support.themeplayers.net? We will investigate this issue.

Thanks, ThemePlayers

Hi!

I am intending to purchase the theme, reading the comments I am bit unsure.

Would appreciate if you can let me know if the theme works fine if there are any issues would appreciate if you can share before i purchase as I don’t want to invest time on small issues post purchase.

ThemePlayers

Hi,

At the moment we are not aware of any issues in this theme and even if there were any, we fixed them quickly and updated the theme :)

cheers, ThemePlayers

How do I add a background image to a [chapter], I tried creating a class [chapter id=”custom”] but it won’t take.

createit-support
Hi! Background is assigned to sectionBox class. So please, try this CSS code:
.chapter#custom .sectionBox{
  background:red;
}

Thanks, ThemePlayers

1. There is an issue with the FAQ page. When you move down on the page the left side panel (Categories section) continues to move down and then overlaps the parallax image at the bottom of the page. You can see this even on your own demo site.

2. How does one change the image in the parallax section at the bottom of the FAQ page.

createit-support
Hi! 1. We are investigating the issue. 2. You can change it via CSS (in Appearance > Theme Options > Code – Custom styles):
body.faq .parallaxSection .parallax {
  background-image: url(http://panacea.wp.themeforest.createit.pl/parallax.jpg) !important;
}

Thanks, ThemePlayers

Hi, I want to see the multi page version of this theme but the demo link seems to show the single page version only.

Heres the URL for the multi page, which looks exactly the same as the single page -http://panacea.wp.themeforest.createit.pl/

Also, just a tip, there are a lot of good questions in here but most of the answers are “please open a ticket” which doesnt help prospective buyers like me. Even if you reply back here with the answer you finally gave that would be a big help :)

createit-support

Hi! No, they are not. In single page you have scroll to section menu (when you click on menu item page is scrolled down to section you clicked). And whole content is on one page. On multipage you have menu and submenus and content is placed on a several, different subpages with more content.

But of course – styles are the same. What the names imply, both versions differ only in the number of pages on which content is distributed.

Thanks!

Default-user

Ok, I was expecting it to work differently, I see now. Is it possible to have the homepage not show so much content?

createit-support

Of course. You can remove as much content as you want. For example, if you don’t want to have all of these subpages – you can delete them from pages or easily edit menu . If you remove item from the menu, it will not be displayed on the homepage.

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