72 comments found

Compre su plantilla, pero: 1) No tiene videotutoriales para configurarlo y que quede como en su Preview que colocan, uno espera que al instalar la estructura este igual y solo se modifiquen los datos. 2) Los PSD me piden tipografia que en los archivos de descarga no encuentro.

┬┐Me pueden ayudar por favor?

createit-support

Hi! Unfortunately – none of us is from Spain :) but I hope I understood you. 1) To have the same page structure as on our demo page – you can use 1 click demo import, which will setup all pages like on our demo. 2) Unfortunately fonts for PSD edits are not included (there is also no information about fonts in item description). If you need any help with our theme setup feel free to contact our support team at http://support.themeplayers.net

Thanks, ThemePlayers

Hi support team!!! I used 1 click demo import to have the same page structure. My problem is that style.css in editor section seems to be empty (there is only general information about template) so I’m not able to edit anything. If you could help me with that it would be great. Thanks in advance!!! pinedesign

Default-user

Dear Team Please have a look at my 3 basic problems 1) IMAGES NOT SHOWING After resetting WordPress and installing theme once again, I figured out that folder wp-content/uploads containing all pictures is mixed up. THere are 2 folders: 2013 and 2014, the second one doesn’t contain any files. Imgsrc leads sometimes to folder 2013/11 but indicated pictures are not there; and sometimes to 2013/12 which looks to me that contains all needed pictures. 2) PAGES NOT OPENING Only home page can be visible. Other pages return error 404 3) NO CSS AND JAVA CODE (nothing appears here either: Appearance -> Theme Options -> Code -> Custom CSS)

Thank you very much, I’m hoping to get your advice quickly as customer is waiting ;)

createit-support

Hi!

1) Did you imported demo content after WordPress and theme reset? Here you will find also common errors with 1 click demo import. 2) Please check you permalinks settings – go to Settings > Permalinks and make sure that you have there option “Postname” checked (if you have this option activated you can try also to choose different option (for example: default), save changes and check “postname” again.) 3)Fields in Appearance > Theme Options > Code are empty by default. You can use them to add there your custom styles or functions, but we don’t use them to keep there default theme styles.

With any future questions about our theme, please contact our support forum, because comments here are dedicated only for pre-sales questions.

Thanks, ThemePlayers

Default-user

Thanks a lot

Is there plans to make this compatible with WordPress 4.0

ThemePlayers

Hi,

This theme is WP 4.0 compatible :) We’ve just updated item description – thanks for pointing that out.

Thanks, ThemePlayers

I want my most recent tweets to display in the footer of the website, but I can’t seem to get the feature to work.

I have the consumer key and consumer secret, and the access token and the access token secret. I copied and pasted them into the backend of the website (in the widgets section), but still, oddly, nothing is appearing.

Please get back to me as soon as possible. I’m doing this for a friend and he needs the site to be up and running right away.

createit-support

Hi! Please contact our support team about that. Add your site url and Wordpress admin panel login information, so we could check the issue.

Thanks, ThemePlayers

This is a brilliant theme. Very easy to use and intuitive. five stars!

createit-support

Thanks!

alfgago Purchased

Loving this theme, just have a question before buying. Is the loading bar in the one page parallax mandatory? I don’t like loading bars in a website. It takes 3 seconds to load, no need for that.

createit-support

Hi!

You can easily disable preloader in Theme Options panel. This is not obligatory :)

Thanks, ThemePlayers

alfgago Purchased

Just bought, but this is not working for me. Does it work with wordpress 4.0.1? It looks extremely bugged to me when I try to edit the theme options, none of the buttons work and can’t access online documentation.

Looks like this: http://awesomescreenshot.com/04c3xoehdc

createit-support

Hi!

We have your ticket on our support forum. Our team verifies this issue.

Thanks, ThemePlayers

I just bought your theme and can’t upload the zip file why?

createit-support

Hi!

If you have problems when installing ? theme via WordPress, it means that you probably have an upload file size limit. Install the theme via FTP if this happens. It should resolve the issue.

If you need help with that please contact our support forum at http://support.themeplayers.net/ – our support team will gladly help you there.

Thanks, ThemePlayers

Hi, I use the Themeforest Panacea Medical theme.

My website http://YourAHI.org is not working or accessible, at all since Thurs 12/18. At first, it got reallyyyyyy slow to load pages, now it doesn’t show it anything!!! I called my web host, and they said it is a problem with my theme, and until the developing company can resolve the issue, my website is not accessible with the theme.

Please help!!!! I’m so darn desperate, had some things to do on my website. 1) Had problem with mobile for theme not working, then 2) too slow to load 3) now it just doesn’t work at all!!!

Desperately Needing a #WeekendRescue, Most Sincerely, Rachel

createit-support

Hi!

I can see that your website is accesiible now. If you want to optimize loading time, you can try to use plugin for this, for example this one. About mobile version – please make sure that you are not using any plugin which changes your homepage settings on mobile devices. In case of any problems with our theme – please contact our support team at http://support.themeplayers.net – they will gladly help you there.

Thanks, ThemePlayers

Hi,

Looking to purchase this theme. We own a pathology lab and require uploading patient reports on our website (about 50 reports per day). Need a site where my patient can login with a username and password and download his/ her medical reports. Does the theme support this function?

createit-support

Hi!

Unfortunately Panacea doesn’t support this function. It would require external plugin for frontend users registration.

Best regards, ThemePlayers

Hi, I need html5 this template for my site can you sale this.

createit-support

Hi!

Yes, you will find HTML5 version here.

Thanks, ThemePlayers

tiliana Purchased

Hi,

I installed the theme and figured out why the pages initially didn’t appeared (refreshed permalink). I am dealing with an issue of images from the demo not showing up eg. the doctor’s image on the landing page, or all images in the portfolio. I am working with WP site locally. The images are present in the uploads folder. I checked Media and Library..URLs are fine. Still, no images showing up. Please help!!!

Thanks!!! Monika

createit-support

Hi!

Please make sure that images are correctly defined for every portfolio item as Featured Image and if in flexslider on homepage you have correct path to doctor’s image from your media library – it should look like the following: [flex_slider_item imgsrc="/wp-content/uploads//full04.png" ]

If problems still occur – please contact our team on support forum – they will gladly help you there.

Thanks, ThemePlayers

Default-user
tiliana Purchased

Thanks a lot! I will check that out.

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