167 comments found

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi, With the latest woo commerce update, the css seams to be all wacky. Sidebar is present under the products, bred crumbs are just bundled together… Any Ideas?

Thanks

Planetshine

Hey, we’re working very hard to make Pandora compatible with the latest version of woocommerce, but they have changed a LOT, so for now, please go back to using previous version of woocommerce.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
CCLM Purchased

Hi… We had same problem as with (Thingsforkids)... the latest update by WooCommerce broke the theme!!

We appreciate an ETA to release your new theme.

Thanks

Planetshine

Hi. Just submitted the updated theme to TF. It should be available tomorrow. If you need it faster please, e-mail me to support@planetshine.net.

Default-user
CCLM Purchased

Thanks for the prompt response. You guys rock and doing wonderful job. It is not only that the design is awesome but your support is really great. This makes big difference.

Planetshine

Thanks! :)

Default-user
CCLM Purchased

Hi. WooCommerce just updated their plugin again after their 2.1.1 version, the new version is 2.1.2. Is it compatible with your theme? can we safely update the plugin? Thanks.

Planetshine

Yes, you can update. They changed some minor details in checkout, but the theme works ok. During this week we will release an update, that will incorporate those changes too.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Any news on the updated theme? My checkout is completely unusable now and going back to the old woocommerce version just made things worse!

Planetshine

Hi. Just submitted the updated theme to TF. It should be available tomorrow. If you need it faster please, e-mail me to support@planetshine.net.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I’ve discovered that my products show up in alphabetical order and I can’t seem to change it? Anyone else having this problem?

Planetshine

You can change sorting settings in Woocommerce > Settings > Products > Default Product Sorting. Seems to work ok on my end.

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

My zip didn’t come with .psd files. What size is the home page slider?

Planetshine

Hey. Check your e-email ;)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, This is such a nice theme. One thing I need to know, I couldn’t show the full image in the single product page. The header portion of the image is not showing up while opening the single product image. Seeking your help. Thanks!

Planetshine

If I understand you correctly, the full size image is so high that it exceeds the size of screen so part of it gets cut off?

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Great theme. Very clean. Thank you.

We have noticed that the mobile menu Home button does not work on our site. Same issue on the Themeforest demo. You can click from Home to Men or Women, but not back to Home. Also noticed that the mobile menu shows current page as Home, even when on Men or Women page.

Can you take a look?

Is this a bug?

Planetshine

This is not as much a bug, as a left out feature. We don’t display active menu items for full size menu, but yeah in mobile that is necessary. We’ll add this in the next update of theme. Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I would like to purchase this theme but how does it work? Is this a wordpress theme?

Planetshine

Yes. It’s a wordpress theme. To have the e-commerce features up and running you will need to install and additional plugin called woocommerce (it’s free and awesome). Let me know if you have additional questions ;)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Issue with visual composer, responsive gallery and open prettyphoto – http://canopisleeves.com/gallery/ – I have set up the gallery and image thumbnails are displaying correctly but when you click on an image it does not open in lightbox. Hope you can help. Thanks.

Planetshine

Hey. I believe that I have a fix for this, but can you contact me at support@planetshine.net, so that I can send you an update and we can see if it really works for you?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I just purchased your theme. I am trying to upload it via WP by the zip file but it keeps saying

The package could not be installed. The theme is missing the style.css stylesheet.

I have no experience in ftp, could you please help me?

Default-user

i also tried just zipping the theme folder and uploading that, but that didnt work

Default-user

disregard…got it! :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How do I get rid of the

“[welcome title=”Welcome to Pandora, responsive Wordpress theme” image=”[YOUR IMAGE LINK HERE]”] Congratulations on starting your own e-commerce store! Pandora is an elegant & responsive Wordpress theme which dynamically adjusts for all screen sizes and devices. Your shop will look great and will be easy to use on desktops, laptops, tablets and mobile smartphones.[/welcome” on the home page ?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

One more question because I sorted out the previous one

How do you get different widgets to show on different pages ?

Say if you want a widget to show on one page but not another.

It’s just that I notice pandora only has a one size fits all for it’s widgets.

Planetshine

Hey. In theme settings panel there is a sidebar manager. You can generate another sidebar and assign it to specific pages. After that just add the widgets as usual.

Default-user

Thanks

How does add tot he footer menu ?

I have tried a footer menu the same it is on the demo but it does not show up anything ?

Planetshine

Hey, check you e-mail.

Default-user

Brilliant. Thanks very much for that. Was wrecking my head. Nice one.

Default-user

Another question. How do you get the social icons to appear in the footer ? Tried to click on the button “show social icons” but nothing hapens

Planetshine

These icons are a part of widget “Pandora shop info”. Add that to footer, an the icons will appear.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
CCLM Purchased

Hello Planetshine;

It seems after the last update, the checkout page is not working. It shows the Spinning wheel of death. It keeps loading and never goes to paypal.

I have read all what wooCommerce and wordpress has to do. Increased WP memory, deactivated all plugins and nothing works.

Only once I used wordpress default theme, the problem goes away and the checkout page works. After narrowing all other reasons, it seems something in pandora theme produces this problem.

I appreciate if you look this matter ASAP as it is very critical. Thank you again.

Planetshine

Hey. Download, the latest version from TF. We fixed that last night. Woocommerce 2.1.3 once again changed something, that messed up checkout.

Default-user
CCLM Purchased

Thanks you so much. It works now.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi. Thanks for the theme ita great! Im having a problem with the product thumbnails. I want them to look like the demo site (boxed and even width/height). It appeara the way I want on laptops and computers but not mobile. I installed regenerate thumbnail plugin and it didnt work. Check out www.lsdapparel.com from a mobile phone to see what im talking about. Thank you!

Planetshine
Hi. Let me clarify – is the problem with the thumbnails themselves or the boxes they are in? I found and issue with the box height for mobile browsers that will be fixed in the next update of theme. Right now you can fix it by pasting this into the CSS box at theme settings page on wp-admin.
.catalog .item-block-1 { width: 129px; min-height: 0; } 

Let me know if that’s not it.

Default-user

it was with the boxes they were in. But that code you provided worked PERFECT. Thanks a million for the support and everything!

Default-user

My mobile theme looks perfect with the code you supplied, but now viewing the product thumbnails from a desktop/computer is all thrown out of wack. They are overlapping. Sorry to bother you. What should i do?

Planetshine
Oh, sorry. Forgot to wrap it in mobile only media query. This should work:
@media only screen and (max-width: 767px) { .catalog .item-block-1 { width: 129px; min-height: 0; }  }
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have installed the disqus comment system but my footer menu overlaps this, so you can’t see the comments

http://www.thehiphoprecords.com/?p=211

Do you know anyway around this ?

Planetshine
Worked ok for me. But a possible solution would be to set some minimum height for the discus block. Try pasting something like this in the custom css box in theme settings page:
#disqus_thread { min-height: 400px; }
Planetshine
Worked ok for me. But a possible solution would be to set some minimum height for the discus block. Try pasting something like this in the custom css box in theme settings page:
#disqus_thread { min-height: 400px; }
Default-user

Nope. Still no joy

Planetshine

The post where the problem occurred is no longer present. Also it seems to me that disqus is now disabled. Can you give me a new example of the problem? The only post I was able to find seemed to work ok.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

How do I add shortcode or code to a page to show all categories with their images. Need that Category click to Subcategory click to products style of layout

Cheers :-)

Brad

Planetshine

Hi. Actually this is not a thing that’s possible by default with Pandora and Woocommerce. Categories normally don’t have images etc. The best solution for this would be to create these pages manually with visual composer and just link items accordingly. Let me know if you have any other questions ;)

Default-user

is it normal for woocommerce?

Planetshine

Yes. Since woocommerce categories are based on wordpress categories their features are the same.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
CCLM Purchased

Thanks for the latest update. We are not updating WooCommerce unless there is a release from your wonderful theme. I hope those guys at WooCommerce gets their plugin stable with no more fixes.

Thanks for your efforts.

Planetshine

Thanks, mate! :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I am having difficulties getting the footer to show anything. What am I doing wrong? I turned on the visa and social media and the menu footer is not working.

Planetshine

Hey, Content is placed inside the footer using widgets. Go to Appreance > Widgets in WP-admin and drag anything you wish to have in footer to “Footer”. Credit carts etc. are a part of “Pandora shop info”.

Default-user

Yeah, I just found it duh. Sorry. I keep forgetting it is a widget. Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
When viewing a product page for example: http://planetshine.net/demo/pandora-woo/product/black-and-white-polka-dress/

If you click on the “quick shop” link in a related product, if that product has a “zoom” area that contains multiple images, then it does not render properly. It seems the slideshow is not compatible with the popup/modal.

This same issue is present in all three of the major browsers.

You can see this on your own demo site at the link I provided above. Is this a know problem? If so do you have a fix for it?

Planetshine

Hey, we’ll get this fixed in the next update. It should be available next week. Thanks for notifying us ;)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Per documentation, the images are supposed to be 1920×500. This size is being cropped in the slider on my full size computer resolution and on cell phone. Is there a better optimal size for the slider?

Planetshine

Hey, the slider is designed so that it will be full width even in the largest of monitors. And so it is meant to overflow the edges. When creating slides you should take this into consideration and try to place the main content in the center 1000 pixel of the slider and leave the sides for non essential stuff.

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