58 comments found

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • United States
audev14 Purchased

Good job

RocketWay

Thanks audev14 :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi Support,

(It is me again). When will you be releasing version 2.0?

Thanks!

Default-user

When it is released, and I purchased an older version, will I have access to the latest version available? (e.g. 2.0).

RocketWay

Hi call4pchelp,

Thanks for your interest!
When bought the template you get automatically access to Themebuilder 2.0 when launched. We’re not sure when the release date is. Please let me know if you need any further information.

Cheers,
Sebastian & Steve

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hey awesome template! Any suggestions on how to make my logo the perfect size for the header? Thanks!

RocketWay

Hi aircraftdigital,

Thanks for the purchase.
Please send me your index file to: support[at]rocketway.net and I’ll fix a larger width for your logo :)
Love to hear form you soon!

Cheers, Sebastian

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Philippines

Beautiful template! Just want to ask, would it be possible to add more rows in the pricing table?

RocketWay

thanks Mario! Yes this is easy to adjust in the code, if you need help contact us at: support[at]rocketway.net

Cheers, Steve

marionurmeneta

Thanks Steve! If it can be done with Entity too, then I can decide between the former and Panorama within the day.

RocketWay

You’re welcome! Yes, also with Entity this can be done :)

Cheers, Steve

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hey Rocketway…

I’m a big fan of how all your templates look and I’m about to click ‘purchase’ but I have just a few questions…

1 – is one of your templates more advanced in code-handling than any of the others? Or are the differences all just aesthetics and features?

2 – the ThemeBuilder appears pretty cool, but with the purchase of a template, would I be able to crack the code open in Coda (or another code editing program) and go completely custom on the type, colors, etc?

I think that’s it for now. Thanks for your time! Joel

RocketWay

Hey mrjoelcarter!

Thanks for the compliment!

1. No, all our themes have the same code-handling, ‘older’ themes will get updated frequently, differences are basically design features.

2. Yes, you are able to export the code to html and edit in Coda, but you can also export it to MailChimp and Campaign Monitor ready format.

Good luck choosing a template!

Cheers, Steve

  • Bought between 50 and 99 items
  • Referred between 1 and 9 users
  • Has been a member for 1-2 years
  • United States

Please check email. In need of some serious help.

Default-user

The top photo that is supposed to move does not show up when I sent test email from mailchimp. The background also was missing.

Default-user

Sorry to bug you but we are about to launch and need to have this fixed and sorted out otherwise we will be forced to use a template that is not as cool as yours!

RocketWay

Hi blackhatog,

We just did all support but I did’t saw your name, please comment us your name so we can tell you in the comment what we did for your.

Cheers, Sebastian

  • Bought between 50 and 99 items
  • Germany
  • Has been a member for 1-2 years

Hi Sebastian,

Pre-sale question. Did Mailchimp find solution to the animated image problem? I’m using Mailchimp and I would like to have this email design, but I want to make sure it’s gonna work.

Thanks! Tatiana

RocketWay

Hi Tatiana,

The animated image will not working when sending from MC. I have chatted with several support about it but no luck. I planned to dive into this again in the very near future.

Kind regards,
Sebastian

Default-user

All right, please follow up here once Mailchimp is ready to integrate it!

Meanwhile, I’ll have a look at your other templates, you have incredible works!

RocketWay

Hi Tatiana,

Thanks for your kind words. Appreciate it much ! Let me know if you need any support once bought a theme, we’re here to help you :)

Cheers,
Sebastian & Steve

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 4-5 years

Does this work well on all email clients, Was it tested? If tested: what are the known problems? tx (i am asking as I bought some templates before, and it turned out they were totally broken in outlook and other clients) tx

Default-user

Hi there, what i meant is this: after testing this is what we get on outlook: http://d.pr/i/mJGN that means it is not compatible on outlook, or well, not looking the same at all… is this stuff that can be fixed?

Default-user

this is outlook 2010 btw. i understand that it falls back to a web font, yet the used is non-serif and this fallback is serif?

RocketWay

Hi matuvunu,

The buttons should work in Outlook.
Because we use custom font the fall back to Helvetica or other font doesn’t work in Outlook. This is a well known issue on the web. However, there’s a for fix for it and we’ll try to update all templates about 1 or 2 weeks because it’s a simple fix. Please send me your index file to: support[at]rocketway.net and I will have a look into the code.

Cheers,
RocketWay

  • Bought between 50 and 99 items
  • Referred between 1 and 9 users
  • Has been a member for 1-2 years
  • United States

CTR was great. Thank you so much for the amazing template. Everybody loved the moving photo. It was a great first impression.

RocketWay

Hey blackhatog,

Nice to hear everybody loved our template :)
It would be amazing if you could rate our product.

Cheers,
RocketWay

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Hi, where can i found the elements to drag and drop in my template?

RocketWay

Hi Ronald, thanks for the purchase, appreciated! The builder contains all elements your purchased template has, you can hide the ones you dont need…

Regards, RocketWay

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Hi, how can I apply my url fanpage to the facebook icon?

RocketWay

Hi Ronald, this has to be done in the code, if you need help you can always mail us: support[at]rocketway.net

Regards, RocketWay

Default-user

Thanks, I know how to do it via HTML but I think that is a big issue in this amazing template, after all the meaning of this work is offer a non-code experience for the customer.

RocketWay

Hi Ronald, thanks for your feedback! We are working on a update so people are able to create links in the builder…

Cheers, RocketWay

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello! How can I do to make the links to work? I mean the links in the menu. Thanks!

RocketWay

Hi martarajosanchez,

Thank you for your purchase! When you hover the menutexts you’ll see a pencil icon, click on it, a window pops up and you can fill out the url in the second input field. If you need further help please let us know: support[at]rocketway.net

Cheers, RocketWay

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Hi there, Great job we are editing, it is possible to main annimated banner. in height to make it narrower. height less?

Thanks

RocketWay

artodrescig, atm we’re adjusting your file, you’ll received a customized file today..

PS Thanks again for the 5 star rating, we really appreciate it!

RocketWay

  • Bought between 10 and 49 items
  • Europe
  • Sold between 1 000 and 5 000 dollars
  • Exclusive Author
  • Has been a member for 3-4 years

Love it, thanks a lot! :)

RocketWay

Hi creakits,

Nice to hear you like our Panorama theme :)
Perhaps you can rate it by clicking on downloads and rate this item..thanks so much!

Cheers, RocketWay

creakits

Hi,

We already did that when I downloaded, but now i sent again :) Thx again!

Regards, CreaKits

RocketWay

Thanks! :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Spain

Hello, Yesterday, I bought this template and I want to change the header but i don’t know how to do, can you please explain it to me.

RocketWay

Hi tcr10000,

thank you for your purchase! Offcourse we’ll help you out, unfortunately this isn’t possible within the themebuilder. You have to open you exported file and check rule 215:

Have a great day!

Steve RocketWay” />

RocketWay

hmm part of my response has gone and, this is rule 215: background-image: url(images/header_bg.jpg) Adjust this part with the url of your own image.

RocketWay

You can also change your header image in the Themebuilder.. In the Themebuilder on the left menu you’ll see a button called “Change Header Images” click on this and enter a valid URL.

Cheers,
Sebastian

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

If I were to use this as a “thank you” bounce back from my website using JSN Uniform Pro, could I just host the images in my media gallery and send it that way? I’m currently using the beautifier extension but would like to switch to something more sleek and branded.

Thanks, Jake

RocketWay

Hi Jake, we don’t support extensions for Joomla, WordPress etc, as there are tons of extensions available and it’s impossible to support them all. Maybe it’s compatible out of the box but we don’t have a tutorial for this extension (supported email services and browsers can be found in the item description, so unfortunately it’s not supported.

Cheers, RocketWay

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Sold between 1 000 and 5 000 dollars
  • United States

Hi, I just recently bought two of your email themes. I bought this one because the preview showed a “boxed” template with the background appearing dark grey in the preview.

When I export from the theme builder or open the html template, everything is full width. How can I get the boxed version?

Thanks

RocketWay

Hi noodles009,

in our item description it’s mentioned that it’s full width, the boxed version was only the layout of the themebuilder. Please send your file to support[at]rocketway.net and we’ll make it boxed for you without any charge for this time…

Cheers, RocketWay

noodles009

Thanks so much for your quick help!

RocketWay

You’re welcome!

  • Referred between 1 and 9 users
  • Exclusive Author
  • Sold between 1 000 and 5 000 dollars
  • Has been a member for 0-1 years
  • Indonesia

Awesome! I Love it! :)

RocketWay

Thank you :)

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