An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, Pixelworkshop, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from Pixelworkshop:
Hello and thanks for stopping by !
If you need assistance, I’d be glad to help you. To speed up the process, include as many details as you can regarding your issue and if possible include an URL so I can have a look to the problem you’re having.
The response time is between 24 and 72 hours, it can be less or more but I answer within 48 hours most of the time. Sending multiple requests through comments or by email doesn’t help, a single email is enough and I’ll for sure get back to you.
Please note that support is handeled exclusively by email from my profile page.
Thanks for reading
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When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.