An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by nutzumi

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from nutzumi:

To provide consistency for buyers, supporting items includes:
  • Responding to questions or problems regarding your item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

How import to Mymail plugin for Wordpress?

Select your prefer color from MyMail folder.
  1. Make a zip file included 1 index.html, 1 notification.html, 1 img folder.
  2. At the Wordpress dashboard, select Newsletter menu > Templates.
  3. Select Upload tab browse to the zip file and upload

  4. After uploaded make sure you set “Use as default” at the template too

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.