79 comments found

Hi! I’ve purchased your theme, and is looking great for my web (http://s503366723.mialojamiento.es), but I have some questions that I hope you can solve it:

1.- How can i remove de “sale!” flag on the corner of the products?

2.- Is it possible to show the publisher in the single product page?

3.- Is it possible to show de author name bigger inside the single product page?

4.- What PHP pages should i edit to make some translations?

5.- When my product only has one or two gallery images it show the images pixelates, how can I solve it? Here you have two examples: Product with one image: http://s503366723.mialojamiento.es/producto/colores/ Product with two images: http://s503366723.mialojamiento.es/producto/saco-de-bloques-de-madera-natural-xl-50-piezas/

Really thank you!

Tokokoo

Hi,

1. Navigate to Appearance->Theme Option->Woocommerce, Check this option “Products Sale Flash”

2. Yes it is possible, but unfortunately we can’t give you for theme customization.

3. Same as No. 2

4. Please read about the theme translation first.

5. Navigate to Woocommerce->Settings->Product and change the product image size like this : http://awesomescreenshot.com/0823vufm9c , then Regenerate All of your image using plugin “Regenerate Thumbnail”

Default-user

Thanks a lot! But in number 5 I’ve changed the image size and regenerated the images like you said, but the products with one o two gallery images still looking bad: Product with one image: http://s503366723.mialojamiento.es/producto/colores/ Product with two images: http://s503366723.mialojamiento.es/producto/saco-de-bloques-de-madera-natural-xl-50-piezas/

Tokokoo

Hi,

I think the problem come from zoom magnifier. please try to deactive the plugin.

DaniloI Purchased

I’ve purchased your theme, awesome work :) I would need the psd file, can i have it? Buy it? Thanks

Tokokoo

Hi,

Please open new ticket at http://tokokoo.com/ticketing . You can request the PSD file to our support team. you can get it for free.

jidane Purchased

hello, i have a problem with this template, look at the front page : http://alkoutoub.illico-pc.fr/

on bottom of page : images are pixelated.

How to , for normal image (not pixelated) ?

Thank you

Tokokoo

Hi,

1. Please change your product image size from Woocommerce->Settings->Product . You can see the recommended at this screenshot : http://awesomescreenshot.com/0433x6yn59 2. Regenerate all your imag using “Regenerate THumbnails” Plugin.

Hope it helps

Default-user
jidane Purchased

it’s run ! thank you very much !

Tokokoo

You are welcome jidane.

Hi, it supports buddypress and bbpress? Thanks great theme

Tokokoo

No it is not.

sealiah Purchased

Hi, the theme can auto adjust user’s display resolution, but can i limited the max width for the whole site? because if a user have a very big screen as 1920*1080, the thumbnail of the books are not clear. i want to limit the maximum site width to 1440, how can i do it? thanks

Tokokoo

Hi sealiah,

You’ll have to put some custom CSS for this, since there are no Options available to be set from the theme.

You can put your custom CSS in Appearance > Custom CSS Note: you might need to activate your Tokokoo Extension plugin first.

Hope it helps.

Default-user
sealiah Purchased

could you please tell me the CSS? since im not good at it. thanks a lot

Tokokoo

Hi sealiah,

If you’re having trouble with HTML and CSS, we recommend you submit your request at http://tokokoo.com/custom-theme

We have been in partnership with the great guys from Elto that will help you to customize your theme.

Note: if the above link doesn’t work, you can use this link to contact Elto directly: https://www.elto.com/?invite=tokokoo

Hope it helps

Hi! I’m having some problems with the theme when I make a search on my web and the word that I write in the search form matches the title of one of my products, here you can see how the product title is highlighted and with some characters like <..> http://librerianemo.com/?s=hilda&post_type=product

How can I solve this? Thanks!

Tokokoo

Hi franmilla,

We believe that issue might come from one of your plugin: Search Everything https://wordpress.org/plugins/search-everything/

You might want to post this issue on their forum asking for recommendations.

Hope it helps.

Hi and Happy new year !

Is the theme compatible with Wordpress 4.1 ? Is it normal that the plugin visual compaser ask me sometimes for updated and other times for a licence key ?

Thanks

Tokokoo

Thanks again for the heads up zepatente.

We guess we have to re-test it again with the new version :(

We’ll let you know if the updates are ready.

Default-user

28.01.2015 – ver 4.4.2 are the new version / woo commerce 2.2.11 . Just a question can we have a alternate way to update more faster the new update specialy from Visual composer, a lots of stuff are available so quickly. Thanks for the recommandation

Tokokoo

Hi zepatente,

You might want to submit your request for separate plugin in our Ticketing System http://tokokoo.com/ticketing

But the new updates are not always tested with our theme. Especially if they have a rapid update like this, we prefer to hold it until it reach a more stable version.

So we can’t guarantee if the new updates will always work with our theme (you can try to fix it by yourself though, if those indeed happen).

Anyway, if you’d like to continue submit your request at our Ticketing, please put the link to this comment:

http://themeforest.net/item/papirus-ultimate-wordpress-book-store/7970443/comments#comment_9009155

in your ticket, so we can track down and manage our conversation better.

Thanks!

Hi,

in mu website https://www.regiscarlo.com/ when the window is already open , the look of the website is so bizarre

you can look in this image

https://www.regiscarlo.com/wp-content/uploads/2015/01/Capture-d’écran-2015-01-16-à-21.13.50.png

thanks for you help

Regis

Default-user

I have the same issue when i run your demo website site. I m on macbook 13 inch and i look the website full size in the screen ( so i extend the normal size of the website when it open the first time). I use safari to browse.

Default-user

i just try it on IE and all is good

Tokokoo

Hi,

Please create new ticket here : tokokoo.com/ticketing/ to describes more issues.

Thank you.

Hello,

Just bought the theme and it is lookign good. One question. How do you change the “Contact us on 022-2503530 or support@tokokoo.com”? Maybe I overlooking this, but i am unable to find this. The website is www.cloudpapers.eu.

Thank you.

Tokokoo

Hi,

The text “Contact us on” should be changed manually by editing the file theme. but the phone number can be changed from Appearance->Theme Options->Contact->Phone Number

Thank you

Hi! I’m trying to show the products of a single category in 3 columns, but it show only 2 as you can see here: http://librerianemo.com/comic-infantil/

I’ve tried using visual composer an this shortcode [product_category per_page=”12” category=”comic” columns=”3” orderby=”date” order=”desc”]

Also, navigation is not showing at the end of the products.

Could you help me? Thanks!

Tokokoo

Hi,

1. We will contact our frontend developer to check this issue. 2. All of default woocommerce shortcode should handle by woocommerce. but we will also check this issue.

Thank you

Default-user

Hi! Have you contacted your frontend developer to check my issue?

Tokokoo

Hi franmilla,

This ticket is already in the queue for our front end developer along with others.

Please kindly be patient to wait for our response regarding this issue, since it might take a while to check and do appropriate fix if needed.

Thanks again.

Hello, Awesome design. One question. I am having trouble enabling the quick view/download for showing the products.The website is www.cloudpapers.eu.

Could you help me out. Thanks !

Tokokoo

Hi,

When the plugin “Quick View” activated, the quick view button should automatically appear.

Quick question before I purchase this theme; can I use paypal account/script with this theme?

Tokokoo

Hi ebemate,

Papirus works with WooCommerce which has Paypal as one of its payment gateway.

Please read these following links to check whether it meets your need with Paypal or not: http://docs.woothemes.com/document/paypal-standard/ http://code.tutsplus.com/tutorials/woocommerce-checkout-shipping-and-accounts-settings--cms-21496

Hope it helps.

Hi, i need to show also videos clips. can it be done with this template?

Tokokoo

Hi,

You can use post format video to handle it in Papirus theme.

Thank You

Hi, I just purchased the theme and installed along with all required plugins to a fresh wordpress installation.

When I try to import the dummy xml file I keep getting an error like

“Failed to import pa_color Black Failed to import pa_color Blue Failed to import shop_order_status cancelled Failed to import shop_order_status completed Failed to import shop_order_status failed Failed to import pa_color Green Failed to import” etc…

I can’t create a ticket on your website, every time I submit it I get an error telling me to fill in more details.

Can you help?

Tokokoo

Hi websitedesigncompany,

Have you succeed in accessing our Ticketing System on http://tokokoo.com/ticketing

If so, please submit your issue here along with your live URL and temporary WP-Admin and FTP account.

We’ll try to help you import the data.

Note: please submit the link to this comment http://themeforest.net/item/papirus-ultimate-wordpress-book-store/7970443/comments#comment_9053100 as well so we can track our conversation down here.

Thanks in advance.

Default-user

I’ve submitted a ticket: the address is http://www.thewebsitedesigncompanyuk.com/td4u I’ll send FTP details in the ticket

Tokokoo

Hi,

Patiently wait, Our team will answer your ticket at http://tokokoo.com/ticketing as soon as possible.

hitech87 Purchased

Hi I was looking to install dummy content and i get : ailed to import “Variation #2122 of Professional JavaScript for Web Developers”: Invalid post type product_variation Failed to import “Variation #2123 of Professional JavaScript for Web Developers”: Invalid post type product_variation Failed to import “Variation #2124 of Professional JavaScript for Web Developers”: Invalid post type product_variation Failed to import “Variation #2125 of Professional JavaScript for Web Developers”: Invalid post type product_variation Failed to import “Variation #2126 of Professional JavaScript for Web Developers”: Invalid post type product_variation Failed to import “Variation #2129 of The Principles of Object-Oriented JavaScript”: Invalid post type product_variation Failed to import “Variation #2130 of The Principles of Object-Oriented JavaScript”: Invalid post type product_variation Failed to import “Variation #2131 of The Principles of Object-Oriented JavaScript”: Invalid post type product_variation Failed to import “Variation #2132 of The Principles of Object-Oriented JavaScript”: Invalid post type product_variation Failed to import “Variation #2133 of The Principles of Object-Oriented JavaScript”: Invalid post type product_variation Failed to import “Variation #2134 of The Principles of Object-Oriented JavaScript”: Invalid post type product_variation

What does this mean , and how i can get the same look and feel like your demo?

I will be waiting for reply. Thank you. Kind regards.

Tokokoo

Hi,

Please open new ticket here : http://tokokoo.com/ticketing and ask Tokokoo Wordpress Importer plugin to our support team there. I hope these plugin will solve these issue.

Thank You.

Hello, after upgrading from 2.3 woocommerce, need to update this page how to do? I need help, below the page that needs updating

papirus/woocommerce/single-product/product-thumbnails.php version 2.1.0 this outdated. The version of the core is 2.3.0,

Thanks

Jetro Rio de Janeiro – Brazil

Tokokoo

Hi Jetro,

We haven’t tested Papirus with latest WooCommerce 2.3.x

It will be provided in the near future.

Thanks for your feedback!

katiazev Purchased

Hello, I intend to buy the theme for an online bookstore. One question before I do so, is there any problem with Greek Language? I will appreciate your answer asap. Thanks

Tokokoo

Hi,

i think it will be fine as long as the language direction is Left to Right.

Thank You

zepatente Purchased

Hi,

With our version of Visual composer , is it possible to buy and intal add-ons ?

Regards

Tokokoo

Hi,

Yes it is. We have checked the visual composer plugin that included in papirus theme is up to date.

Thank You

Default-user
zepatente Purchased

Just for information , Ultimate Addons for Visual Composer is not compatible with the theme du to css difference

Tokokoo

Hi,

Thank you for the information. we will re check it again.

Gray888 Purchased

Hi can I change the image size for the Featured Product?

Tokokoo

Hi,

May i know. which section do you mean with Featured Product? Please give us screenshot or direct link.

Thank You.

Default-user
Gray888 Purchased

Here is a screenshot.

Tokokoo

Hi Gray888,

You can change the image size by opening your functions.php file.

Go to line 88 and find this script:
add_image_size( 'tokokoo-featured-product', 600, 340, true );

Change 600 and 340 as your preferred width and height.

After that you’ll need to regenerate your images in order for it to take effect.

But we remind you that it’ll change only the image size. If the layout is broken, you might need to fix it by yourself by adding/editing the CSS.

Hope it helps.

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