97 comments found

NL12 Purchased

Hello, I’ve installed the theme on http://www.nl12books.nl and didn’t do a lot of editing. The website looks great on computers and laptops, but it looks horrible on mobile. The slider seems to big and the text is lined out all the way to the right. The shop page looks fine. Can you have a look?


Hi NL12,

Please submit your issue here to http://tokokoo.com/ticketing

Our Support Team will try to help you there.

Thanks in advance.

njouba Purchased

Hi, Please are there any updates to the theme supports RTL (direction right to left)? Thanks


Hi njouba,

Sorry at the moment we don’t have any plan to support RTL for Papirus.

Probably in the near future, depends on how much request we receive.

Anyway, thanks for your feedback! :)

Hello – I have a pre-purchase question:

Can a book have multiple authors? All of the examples in the demo show just one author per book.

Thanks, Erik


Hi Erik,

Yes, a book may have multiple author, you can check this link http://tokokoodemo.us/papirus/books/product/professional-ajax-2nd-edition/


Ok – thanks.


You are welcome Erik.

Hello! Does this theme support different languages? Can I insert videos in the product pages? Thanks in advance and congratulations!



1. Yes, Papirus theme support different languages 2. Yes you can insert videos in the product description

Thank you for contacting us.

Hello, 1. I’d like to change the size of page headers (eg shop, chart, etc..) 2. Is there a way not to have a sticky header? If so, how can I change it? 3. Your support link http://tokokoo.com/ticketing isn’t working and give this message: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster@tokokoo.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. I hope to hear from you asap, in order to advance our work Thank you Katia Z


No I havent’t yet! Our Easter is this coming Sunday, April 12!


By the way I’d like the gallery pics to be as small as they are on your demo. How can I do this? Thanks!



Can you give us screenshot about which of gallery pics you mean?

Hello Tokokoo 1- How to activate megamenu with this theme? I have no problem in using the plugin Kodda Menu 3, it’s just that I do not know how to activate it… 2- I would also change the text “SALE!” the black banner of the products on sale. Can you tell me how I should proceed?




1. After install and activate megamenu, you need to activate megamenu feature from Appearance->Theme Options->Features->Enable Megamenu.

2. If you want your megamenu look like our demo, please import the setting file hare : Kodda Menu 3 > Backup Settings>import settings

3. You can get the metamenu setting file from the folder “Dummy Data/megamenu_dummy”

Hi, I’m interrested to buy your theme but there is a bug with the megamenu on mobile view and also on blog/page view ( http://tokokoodemo.us/papirus/books/blog/ ) and laptop view. will you fix that quickly ?


What bug do you mean?

Can you give us any screenshots so we won’t misunderstand your means?

Also, on what device do you find this bug?

Thanks in advance.


I am looking into possibly using this theme for a college e-library and have a few questions.

1) We do not want to charge for books – we offer free downloads to our resource library. Is it possible to use this theme, with a similar layout and format, without using woocommerce or any payment engine? So we can just display the books and instead of “add to cart” we can use a “download now” button?

2) our resource library will also contain videos, can we easily implement videos in lightbox or other form within the same “block” format as shown for the books? For example, the shop 6 products page, can we use a similar setup of blocks that lead to the video page or lightbox video?

Please let me know some info on these items.




1. Yes, you can set the book product as free product. The download button only available in the single product page.

2. Papirus theme, currently don’t have video lightbox feature.

Does your theme have filtering option based on price range, and category to be used on sidebar?



Papirus, currently set the product page as fullwidth, so the sidebar can’t be displayed. we will discuss with our team about this case. I hope in the next update it will be available.


The book details section has suddenly stopped working. My developer could not find any way to correct it. I need it asap. I request you to please look into it urgently.

And is there a way to make this theme more mobile friendly? Right now, the mobile site does not work well and looks really unpleasant. I have launched a library and would like to be accessible to my members on mobile too. My website is www.bookonama.com

Please have a look at it. Already got too many complaints.


Hi debopriyasarkar,

Please submit your issue here along with your live URL, screenshots and also a temporary WP-Admin and FTP account to http://tokokoo.com/ticketing

We’d like to check it directly at your site.

Thanks in advance.

Hi team,

Question : how can i put a url link in the text Block Content area in Text Block.




Hi Zepatente,

We’re not really sure with what you mean by that.

Could you please describe your issue in more details along with some screenshots to help us better understand what do you want.

Please send the screenshots and submit your issue here to http://tokokoo.com/ticketing so our Support Team can help you.

Thanks in advance.

Hi guys, I really like this theme but I can’t find out how to set up One Page layout. I’ve tried to import One page demo content, which didn’t work.I could make one page happen only on About page – menu title Services which went to the counter section on the page.

Can you advise please?

Thank you. ANW



Please submit your issue here along with your live URL to http://tokokoo.com/ticketing

We might need a temporary WP-Admin and FTP account too so we can check it directly at your site.

Thanks in advance.

Nice themes you have
but i wondering on things:
Exclusive this month at homepage.
if i want to remove mouse hover animation to show information.
and i want to make (thumbnail image and next to this image title, price) as you have on your other themes : http://tokokoodemo.us/raakbookoo/
Recent Book listed.
Please advise, Regards


Kindly i need small advise
i need to change the desctiption of “subscribe”button of Mail-chimp subscribe form it’s at the bottom three.
let me know from where i can find it thanks.



You can change the text “subscribe” from here http://yourdomain.com/wp-admin/admin.php?page=mailchimp-for-wp-form-settings please replace yourdomain.com with your own domain name

thanks for your support.
i change the name of all 3 strings : Find Products, All Categories, Authors
but nothing change at homepage ? : http://demo.noirblancetc.com/
please advise.


We recently bought this theme, Slider Revolution is not working, can’t able to add images, check the error message below. Not Acceptable!

An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.

Kindly help on this issue.

Thanks Mark



Please ask your hosting provider, if they have mod_security enabled and if it’s possible to disable it on a per-directory basis. They may have it set to where you can’t turn it off. It could also be coming from a setting in the .htaccess file

Is only a full width layout supported or is there an option to set a boxed layout and set a background image? Thanks.


Hi jphogbin,

Papirus do not have options/settings to switch between full-width and boxed-layout.

But you can apply a background image on certain page.

Hope it answers.

Thanks for your inquiry.

zepatente Purchased


WPBakery Visual Composer is ersion 4.4.2 in papyrus . last version is 4.5.2.

Is it possible to have regular update like every 3 month ou more ?

Thanks for advance for your help


Hi zepatente,

We’ve tried to give an update as regular as possible.

But since we need to test our other themes, it might take a while.

So we’re not able to deliver every new plugin release/update.

Thanks for your concern.

zepatente Purchased

great thanks!


You’re welcome :)

Hi! Can we upload and use custom font?

Thanks, Sivin