An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ThemeMakers

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ThemeMakers:

Support for our items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Announcement about working hours
ThemeMakers Support Team provides you with professional assistance in case you have some issues using our products or you need some advises in your work. Feel free to contact us through our Support Forum or Support Ticket System. Please be aware we are working to the best of our abilities in order to reply to your request in earliest convenience, but due to busy workflow it might take 24-72 hours to get reply from us.
We are available from Monday to Friday 9 a.m. – 6 p.m. (GMT +1)
We appreciate your patience and thank you for understanding.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to make my home page like on demo?

Just Copy and paste the code below into your home page editor (I recommend to use html mode):
[raw]
[columns indent="45"]
    [column]
        [h2]Clean Design[/h2]
        [img w="270" h="115" mbottom="8"]http://paradise.webtemplatemasters.com/wp-content/uploads/paradise/2010/10/pic1.jpg[/img]
        <p>Donec accumsan malesuada orcidonec sitmet eros lorem isum dolor amet incon. Adipiscing elit maurise pharetra magna accumsan. Malesuada orcdonec ulorem doloroec malesuada. Udipiscing elit mauris sifermeum. Udipiscing elit mauris sifermentum.</p>
        [btn align="left"]read more[/btn]
    [/column]
    [column]
        [h2]Flexibly Frontpage[/h2]
        [img w="270" h="115" mbottom="8"]http://paradise.webtemplatemasters.com/wp-content/uploads/paradise/2010/10/pic2.jpg[/img]
        <p>Donec accumsan malesuada orcidonec sitmet eros lorem isum dolor amet incon. Adipiscing elit maurise pharetra magna accumsan. Malesuada orcdonec ulorem doloroec malesuada. Udipiscing elit mauris sifermeum. Udipiscing elit mauris sifermentum.</p>
        [btn align="left"]read more[/btn]
    [/column]
    [column]
        [h2]Web Development[/h2]
        [img w="270" h="115" mbottom="8"]http://paradise.webtemplatemasters.com/wp-content/uploads/paradise/2010/10/pic3.jpg[/img]
        <p>Donec accumsan malesuada orcidonec sitmet eros lorem isum dolor amet incon. Adipiscing elit maurise pharetra magna accumsan. Malesuada orcdonec ulorem doloroec malesuada. Udipiscing elit mauris sifermeum. Udipiscing elit mauris sifermentum.</p>
        [btn align="left"]read more[/btn]
    [/column]
[/columns]
[block]
[columns]
    [column]
        [hover_box]
            [h3 icon="address" left="37"]Easy Customization[/h3]
            <p>Adipising elit maurise pharetra magna acumsan. Malesuda orcdonec ulorem doloroec malesda udipiscing elit mauris sifermentum.</p>
        [/hover_box]
    [/column]
    [column]
        [hover_box]
            [h3 icon="archives" left="37"]Shortcodes[/h3]
            <p>Adipising elit maurise pharetra magna acumsan. Malesuda orcdonec ulorem doloroec malesda udipiscing elit mauris sifermentum.</p>
        [/hover_box]
    [/column]
    [column]
        [hover_box]
            [h3 icon="communication" left="37"]Custom Widgets[/h3]
            <p>Adipising elit maurise pharetra magna acumsan. Malesuda orcdonec ulorem doloroec malesda udipiscing elit mauris sifermentum.</p>
        [/hover_box]
    [/column]
[/columns]
[columns]
    [column]
        [hover_box]
            [h3 icon="pencil" left="37"]Quality Work[/h3]
            <p>Adipising elit maurise pharetra magna acumsan. Malesuda orcdonec ulorem doloroec malesda udipiscing elit mauris sifermentum.</p>
        [/hover_box]
    [/column]
    [column]
        [hover_box]
            [h3 icon="publish" left="37"]Works Everywhere[/h3]
            <p>Adipising elit maurise pharetra magna acumsan. Malesuda orcdonec ulorem doloroec malesda udipiscing elit mauris sifermentum.</p>
        [/hover_box]
    [/column]
    [column]
        [hover_box]
            [h3 icon="lightbulb" left="37"]Light Ideas[/h3]
            <p>Adipising elit maurise pharetra magna acumsan. Malesuda orcdonec ulorem doloroec malesda udipiscing elit mauris sifermentum.</p>
        [/hover_box]
    [/column]
[/columns]
[/raw]

How can I do the contact page like on your demo?

Just create a page with “full width” layout and place there a code below (just one more thing you should install a CF7 plugin for displaying the contact form properly):
[columns indent="50"]
[column places="2"]
[h2]GET IN TOUCH[/h2]
Donec accumsan malesuada orcidonec sitmet eros lorem isum dolor amet incon. Adipiscing elit maurise pharetra magna accumsan. Malesuada orcdonec umet lorem doloronsec tetuer malesuada. Udipiscing elit mauris sifermentum. Tellus dolor, dapibus eget, elementum. Unean auctor wisi eturna. Aliquam erat volutpat. Duis turpis. Integer rutrum ante eu lacus consectetuer. Adipiscing elit. Maurisfetun Duis ultricies pharetra magna. Donec accumsan malesuada orci. Donec amet eros.
[h2]SEND US MAIL[/h2]
[contact-form 1 "Contact form 1"]
[/column]
[column]
[h2]Location[/h2]
[img w=259 h=300]http://paradise.webtemplatemasters.com/wp-content/uploads/paradise/2010/10/gmap.jpg[/img]
[h2]HEAD OFFICE[/h2]
<address>
    <strong>Address Info:</strong><br />123 Main Street Los Angeles, CA, 94101<br />
    <strong>Phone:</strong>   +1 800 123 4567<br />
    <strong>FAX:</strong> +1 800 891 2345<br />
    <strong>Email:</strong> testmail@sitename.com
</address>
[/column]
[/columns]

How Can I get a Special Box like on demo?

Just use your shortcodes:
[columns]
[column places="3"][h2 top="5"]Paradise Is The Professional Wordpress Theme[/h2][/column]
[column][btn size="big" align="right" title="Buy This Theme" url="http://themeforest.net/item/paradise-premium-wp-theme/155505?ref=ThemeMakers"]Buy This Theme[/btn][/column]
[/columns]

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by