This item is by an Elite Author
artbees
- Elite Author
- Sold between 100 000 and 250 000 dollars
- Item was Featured
- Exclusive Author
- Bought between 50 and 99 items
- Author was Featured
- Has been a member for 3-4 years
- Referred between 200 and 499 users
240
Purchases
Buyer Rating:
4.23 stars
4.23 average based on 35 ratings.
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5 Star
2468%
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4 Star
38%
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3 Star
38%
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2 Star
25%
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1 Star
38%
| Created | 1 March 13 |
| Last Update | 29 April 13 |
| Columns | 4+ |
| Compatible Browsers | IE9, IE10, Firefox, Safari, Opera, Chrome |
| Software Version | WordPress 3.5 |
| Compatible With | WooCommerce 2.0.x, WooCommerce 1.6.x, WooCommerce 1.6.5.1, WooCommerce 1.6 |
| Documentation | Well Documented |
| High Resolution | No |
| Layout | Responsive |
| ThemeForest Files Included | HTML Files, CSS Files, JS Files, PHP Files |
| Widget Ready | Yes |
- 3d parallax effect
- clean
- corporate
- creative
- google fonts
- html5
- localized
- modern
- multi color
- page composer
- portfolio
- responsive
- seo
- unlimited colors
© All Rights Reserved artbees -
Contact Envato Support
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artbees – no i mean i cannot even load text demo-content – no data can be imported to the DB. I can give you admin login and pass – help me please to upload all the demo-content somehow, all images i’ll do myself =/ can you? Thanks!
Ok, please open a thread in our help desk, our support staff will import demo content for you. Regards
Hi Artbees, I am considering buying this theme. How do I get support in case of any technical issues while implementing?
Thanks
Hey
We have a help desk with a dedicated support staff. so you can get free support within on our support rules. Click here to access our help desk.
I am interested in this topic, but when I open on my ipad, it opens correctly to the portfolio, then appears a blank and lost a few sentences.
Hi, thanks for considering our item. Paragon work perfect in all mobile and tablet devices. we have tested paragon in ipad as well. If possible can you send us an screenshot? you can send your screenshot to support [at] artbees.net Thanks
Hi, I’ve opened a ticket on your support forum. 2 days without any answer and I need to solve the problem as soon as possible. An answer will be apreciated.
Sorry for slow answer, we will clear out all tickets by today. Thanks
Thanks for your reply. Hope to solve the issue today. Will wait for your news.
Still no answer from you. I need to find a solution URGENTLY. Thanks.
Solved. Thanks for your help.
again I am sorry for this late replies. it was all about my medical leave. from now on we are more serious on support questions. Regards
No worry. Thanks for your support.
Your theme is not optimized for IE9 as you claim in your sales page, and the support it´s so slow that i´m still waiting for an answer that i ask for more than 15 days ago.
How and when are you going to fix this issue of ie9?
—-i hope to get an answer here--Hi, I am sorry for late replies on our help desk as lately I was on a medical leave and our new support staff was assigning some of those tickets that he cant resolve to me. However I am back from yesterday and clearing our all pending support questions. Thanks for your patience.
Hello there, I am about to purchase your pretty awesome theme. I only have one question please:
Can I add multiple images to one portfolio project in the top main section? For example like a slideshow? I also would like to maintain the size of the big top picture even in the wysiwyg part below.
Thank you very much!! Best, Peter
Hi Peter, thanks for considering our theme. currently you can not add multiple images to featured image section in the loops and single post. however you can build images with our slideshow modules inside single portfolio posts. in coming updates we will bring this feature (slideshow post type) but I cant guarantee for when it will be ready. Regards
Hey artbees, thank you very much for your instant reply. Your theme is very sophisticated and seems perfect with the way everything works. So I have really one last question, please:
Is it possible to make the hole image to be clicked instead of having all this options in a portfolio overview? Like these icons and the Title and so on…
Thank you very much and I appreciate your quick replies and your good work.
Best, Peter
Hey Peter, this needs little code tweak. basically we help with such small tweaks in our help desk with giving the instructions how to change some small behaviours or styles. but as a feature or option it is not possible due to its functionality and design. Regards.
—Artbees Team.
Allright. Thank you for the quick answer. So will go with the tweak. Thank you very much!
Best, Peter
SO AMAZING!! (mobile even, and you have even created one of my FAV responsive menus Ever by the way!) #ArtBeesFANforever and your Design Talents on every platform Priceless!!
Thanks for your kind words. we do appreciate it.
—Artbees Team
Hi , I have sent you 2 messages few days ago , did you received any one of them ? (I have to make sure since there is no auto reply) I need your help about the mentioned issues . ZAKI
Hi Zaki, We have received your message and will be back shortly. there was a staff change on our support so the delay is due to the adaptation of the new staff to our themes. I do apologise for any delays.
Regards
—Artbees Team
Okey It’s fine , I’ll be waiting for your reply , thanks !
Hi
How can you customize the Author Archive page?
Hi, Please kindly post this question on our help desk, our support staff will help you regarding this question. Click here to access our help desk. Thanks
Hi artbees,
I have some problems with the theme. I created 8 portfolio items in 2 categories (photographers and plans), and when I see the similar posts of each portfolio ítem, if I’m in a plan, I get ALL items instead of plans items (its own category items, which should be the similar ones). How can I manage this problem?
Regards, Miguel.
Hi Miguel, Similar posts both in blog and portfolio is based on tags. so please kindly use wordpress built-in tags feature to add similar tags for those that related to each other. Thanks
Tags are not allowed in portfolios, and your recommendation is not working on posts either. I’ll write a ticket in your help desk in order to try to fix this issue. Thanks anyway
Well, considering I can’t write I ticket because I can’t find the purchase code in Envato (maybe a Regular License is not enough, don’t know -> https://dl.dropboxusercontent.com/u/14411586/license.png ), I’ll try to show it here:
Portfolio item: https://dl.dropboxusercontent.com/u/14411586/portfolio_photographer.png
Portfolio backend: https://dl.dropboxusercontent.com/u/14411586/portfolios.png
Post item: https://dl.dropboxusercontent.com/u/14411586/post_photographer.png
Post backend: https://dl.dropboxusercontent.com/u/14411586/posts.png
Where is the problem?? Or what am I doing wrong? I read your documentation and nothing is explained there.
Thank you for your help.
Best Regards, Miguel.
Hi Miguel, Sorry for slow reply. if you click on download button there will be 2 dropdown elements will be appeared as Main File(s) and License Certificate. this is a new change by envato which little confusing. regarding your issue I guess you are right and now I added a bug reported into developers buglist. so will be fixing this right away in coming version. Thanks for your report and we are sorry for this inconvenience.
Regards
—Artbees Team.
The demo doesn’t appear to be working properly.
Hi, can you please specify exactly what does not work properly?
Sorry, I posted this on the wrong theme! Oops!
Oh I see. never mind.
Hi ,
I’m sorry but could you tell me please when you’re supposed to give me an answer ? 6 days without any reply, and I have a schedule that I must respect , at least could you tell me if you have the solution or not so I can go ahead for another wp theme ?
I hope you understand !
Thanks
Hi, I am sorry for the delays, there are tickets that are assigned to me and I was badly busy these days. I got a chance to have a look on tickets and will be giving you a detailed answer. again I so apologise if there was such long delays. Thanks.
—Bob Alpakar
I updated the theme to the latest version, and the site is running extremely slow now. My host told me it’s the theme that is causing the slowness issue. Any other reports of slow sites since the latest upgrade? Am I doing something wrong?
Hi, There should not be anything caused by the theme. please submit a ticket in our help desk to investigate this slowness of your site.
—Artbees Team
there is a minor error in your CSS for child theme use. In template it says Template: Paragon, which it didn’t find until I changed the case to “paragon”.
Just for you to know. Great theme btw (:
Hi,
Thanks for reporting this issue. It should work as the names are the same in theme style.css. I will try to check this once again. Thanks
Hello. I went to your support site and grabbed a ticket. That’s almost a week ago. However, maybe you are pretty busy or something like that… Overall I really like your theme and enjoy working with it.
I would like to do some code tweak according to all the preview thumbs in the theme. I would like to be able to just click on the image for the linking instead of all the small icons.
And I have another problem according to the page composer. It seems like most of the elements, like “Message Box” or “Blockquote” ignore paragraphs. Even if I put “p” or “br” tags. The content just appears one after another in a row. Would be nice to get some help on that.
Then, there’s an issue with the logo in the header. my logo is almost as high as the navigation, because it should be like that. Now I have the problem on smartphones, that the logo is in the way of the navigation button. Is it possible that it adjusts to smartphones? That also would be very cool.
Thank you very much and I am looking forward to your reply.
Best, Peter
Hi Peter, Last week was very busy days for me and our support staff. our previous staff failed to fulfil our needs on answering to support, so we replaced with new person and he was on the process of adaptation to our themes. and I myself also was very busy to attend any support inquiry. however things getting better. I will check your ticket and I will give detailed explanations on all your questions. I guess your question is assigned to by our new support staff because of its complexity. within couple of hours I will answer your questions.
Regards
—Bob Alpakar
Hey Bob, thank you for your reply. And yes, I was already imagining something like that. All good and thanks for you proper and honest service. I will stay tuned in. Good look resolving things.
Best, Peter
Hey Peter, I could not find your ticket, can you please give me the url for your ticket page?
just go to ticket’s page and copy/paste url here. Thanks
Hm… I didn’t get any email or something after submitting the ticket… Sorry. So I put my requests again with a ticket?
And it was a private ticket…
when you login you can see your own tickets. if you see there is no ticket then it means you either not submitted properly or there was a problem with the ticksy support system. anyway, just submit the ticket once again and i will be on it shortly. Thanks
Ok. No ticket available. So there was a problem. I am on it. Thank you very much!
Thank you!! Best, Peter
Uh. I forgot one thing… Is there a proper list of the lifetime icons? I mean with name and image? Thanks.
There is a list of icons, but I will make a list to add their name here : http://moozpaper.com/paragon_demo_1/icons/
I will get back to your ticket shortly. Thanks
Yes. Thanks. I saw it. But it will be much easier to have the name, too. So, no guessing. Thank you! I think people will appreciate this.
So. This is what i got: ########################################## Hi, We don’t offer custom implementation right now. So you have to do that on your own.
But have in mind that every change you made in core files will be overwritten on theme update. Everything what you do in css or JS should be in CustomCSS/JS in masterkey. Here it will not be overwritten. ##########################################
Hm… sounded a bit more promising…. ########################################## Hey Peter, this needs little code tweak. basically we help with such small tweaks in our help desk with giving the instructions how to change some small behaviours or styles. but as a feature or option it is not possible due to its functionality and design. Regards. —Artbees Team. ##########################################
Best, Peter
Hi Peter, I will recheck what our staff answered you. generally small implementations is feasible. I will help you with the tweaks on your ticket.
I just want to say how impressed I am with Paragon and the customer support! The admin is beautiful, the theme is gorgeous and everything just works like it should. I’ve ran into just a few problems but those were due to my own ignorance.
You have one guy in customer support (I won’t give his name but his initials are JS) that is awesome! He has been so patient and incredible with me. I am so impressed and just want others to know! You won’t be left hanging if you have an issue, they are quick to answer and make sure everything is right. Oh, how I wish more places were like ArtBees! I can’t wait to see what this studio does and I’ll be first in line to buy it all! Thank you!
Thanks for your nice words. we are glad you liked the product and support.
Thanks
Hey i tried all this week to install this awesome theme but i just can’t and i’m so fed up trying to deal with it, i followed the instructions to install the demo content but all i get is a bunch of posts i didn’t write and no theme at all. From point 9 im lost.
I also submitted a ticket 2 days ago and i have no response yet.
Hi, we are sorry if you have experiencing difficulties installing theme and demo. if you have submitted the ticket please patient until our support staff answer you. since you have posted ticket in friday, and as a matter of fact we do NOT work in weekends. so kindly give us some time to investigate and back you with solutions.
Thanks