78 comments found

  • Bought between 1 and 9 items
  • Has been a member for 6-7 years
odagen Purchased

Hi, im trying to set a new social icon, twitter for example, and i can apreciate it is not included on top, i pick ‘select..’ in select box on theme options, but i cannot set a new image for this new icon because does not open an upload pop up or simimilar.

I did not foud how to do in documentation.

Please help me setting up a customize social icon, as soon as possible, i need to do that quickly for a job.

Thanks. Greetings.

THEMEPLE

Hello,

Please open a ticket on our support page themeple.ticksy.com and our support team will help you to add this icons.

Best Regards!

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hello. I using the “Contact Form” feature. It works very well. However, the autoresponder email address name is “Wordpress.” How do I change this?

Thank you!

THEMEPLE

Hello,

Yes you have to edit themeple_form and add this line into functions.php:

function yoursite_wp_mail_from_name($name) {
  return 'Your Name'; // type your name
}
add_filter('wp_mail_from_name','yoursite_wp_mail_from_name');

In the “You name” add the word you want to see when emails comes.

Let us know.

Best Regards!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

Hi, I am working with your theme and having some issues with the menu. First all the menu items are not showing up, at the moment I have a total of 7 main menu items. Only 5 are showing up. Second, there is a break between the main menu items and the sub-menu items which makes it almost impossible to get to the sub-menu. Can you help?

THEMEPLE

Hello,

You can’t see one of the items of the menu because the there are a limited number of menu items can be used by default.

To have more items please add this line into Theme Options > Styling > Custom Css Box

#navigation{width:940px !important;}

Keep in mind that to do that you have to remove search from the menu

For removing search add this another line:

.header-bar .search{display:none;}

Click Save.

About the sub-menus i don’t know what modifications have made in theme that have caused this issue.

Best Regards!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

I figured it out, the logo was too large that we were using, however if is very small now and hard to read. What is the optimal size for the logo? Also how do i get more room out of the Navigation as we are having a hard time adding additional categories without it dropping to the next line even though there is plenty of room left on the main Navigation location.

THEMEPLE

Hello,

The perfect size is 128px x 31px but if you want to have a larger logo need only to change the div size with adding some custom css line:

logo{width:200px !important;}

For the navigation i think that the response can be found in the comment below.

Let us know if you need further help.

Best Regards!

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hello. I am having the same issue that vance29687 described. How do I change the logo size? 128×31px is too small for my site.

You say that I need to change the div size by adding some custom css. Where do I do this? Could you please provide an example? Many thanks.

THEMEPLE

Hello,

Please try to add this lines into Theme Options > Styling > Custom Css Box

logo{width:300px !important; height:200px !important;}

Click Save.

Let us know.

Best Regards!

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
moo-media Purchased

The twitter widget doesnt seem to be working just putting in username as requested any ideas?

THEMEPLE

Hello,

The twitter has added some new requirement to show the tweet on websites.

This is the reason the widget doesn’t work.

Please open a ticket on our support page: themeple.ticksy.com and our support staff will help you to fix this issue.

Let us know.

Best Regards!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello. For a few days I have errors. Logged in as administrator, I see these errors:

Warning: simplexml_load_string() [function.simplexml-load-string]: Entity: line 1: parser error : Space required after the Public Identifier in /home/html/MYDOMAIN/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string() [function.simplexml-load-string]: <!DOCTYPE HTML PUBLIC ”-//IETF//DTD HTML 2.0//EN”> in /home/html/MYDOMAIN/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

And many more.

I have not updated any plugin.

What happens? I need help.

Thank you.

THEMEPLE

Hello,

Please try to open a ticket on our support page: themeple.ticksy.com

We will be glad to help you.

Let us know.

Best Regards!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi,

I have bought your theme. I need help on a couple of issues:

1. What is your shortcode for icon? e.g. I put this but it is not working.[icon name= “icon-cog”]

2. Twitter strip across the top of footer is not working. I have tried putting in just the Twitter user account name, and then I tried putting the whole Twitter account url. It is not working, please help.

Thanks.

THEMEPLE

Hello,

1.) Please try this syntax: [icon]icon-cog[/icon]

2.) For the twitter issue please open a ticket on our support page: themeple.ticksy.com

We will help you.

Best Regards!

Default-user

Hi there, I have tried the icon syntax you suggested, it doesn’t work. Please can you help.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi there,

How can I get rid of the ‘Read More’ button at the bottom of column? http://www.xariscompanybooks.co.uk/who-uses-us/

Please help.

Thanks.

THEMEPLE

Hello,

Please add this line into Theme Options > Styling > Custom css box or in the style.css file:

.services-col .read-more{display:none;}

Click on save.

Best Regards!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi,

I am having trouble using your theme. I like to use the Flex slider because the Layer Slider doesn’t seem to work well with responsive mode. I can’t see any settings or sample slider for Flex Slider at all? Please can you advice/help. Thank you.

THEMEPLE

Hello,

Flexslider can be setup easily by editing the pages and add the images on Slideshow Section under content on page editor.

Let us know.

Best Regards!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi,

How do you change the settings for Flex Slider for example, the transition time/transition styles?

Please advice. Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi,

I am currently working on a Wordpress website for my client using your theme. The whole site is almost done. Then today when log in to the Wordpress dashboard, there are a lot of error message displaying on top of the Wordpress dashboard. Also, the coloured background for the page header title is not showing now. Overall I have had a number of problems with your template. It doesn’t appear to be very stable. But this is a big shock to me as I am very near my project deadline, all of a sudden this problem appear. Please could you help fix this asap?

Below are all the error message currently displaying in the Wordpress dashboard (they appear above the Wordpress dashboard interface, very odd.

I can email you the Wordpress login if you could give me your direct email. Thanks.

Warning: simplexml_load_string(): Entity: line 1: parser error : Space required after the Public Identifier in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): <!DOCTYPE HTML PUBLIC ”-//IETF//DTD HTML 2.0//EN”> in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): ^ in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): Entity: line 1: parser error : SystemLiteral ” or ’ expected in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): <!DOCTYPE HTML PUBLIC ”-//IETF//DTD HTML 2.0//EN”> in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): ^ in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): Entity: line 1: parser error : SYSTEM or PUBLIC, the URI is missing in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): <!DOCTYPE HTML PUBLIC ”-//IETF//DTD HTML 2.0//EN”> in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): ^ in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): Entity: line 13: parser error : Opening and ending tag mismatch: hr line 11 and body in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): ^ in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): Entity: line 13: parser error : Opening and ending tag mismatch: body line 4 and html in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): ^ in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): Entity: line 14: parser error : Premature end of data in tag html line 2 in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Warning: simplexml_load_string(): ^ in /home/sola/public_html/wp-content/themes/paralex/themeple_framework/system/update_notifier.php on line 90

Default-user

It’s ok all is working fine again this morning when I check

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi,

How can I make the ‘Contact us’ button to be the same line as the rest. I need to have all the buttons in the top nav menu in just one roll.

http://www.xariscompanybooks.co.uk/

Please help.

Thank you.

THEMEPLE

Hello,

Please try to add this lines into Theme Options > Styling > Custom Css Box.

#navigation nav ul{width:800px !important;}

Click on Save.

Also you can add the line below into style.css file.

Let us know.

Best Regards!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States

I updated the slider and now I am having a problem go to http://www.fivestarbeats.com and you will see the slider is not loading up. Can you help me out?

THEMEPLE

Hello,

Please open a private ticket on our support page: themeple.ticksy.com

with your wp and ftp credentials and we will take a look fo you.

Let us know.

Best Regards!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Can anyone tell me if this theme is compatible with WordPress 3.8? It would be perfect for my current project … thanks!

THEMEPLE

Hello,

Yes, theme its compatible.

Best Regards!

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 5-6 years

Hey, I posted in the help forum, the following. Dynamic Elements page blank in Paralex Theme Options. Im not 100% sure what this page is supposed to have in it but in my admin it is blank. Is this normal?

Thanks Bryan

THEMEPLE

Hello,

Yes, this is normal, there aren’t options at Dynamic elements. You can create elements in page builder.

Best regards!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States

hello I recently bought Trusted WP theme and now I want to use but right now tells me that I can not download it because it was removed.

that I can do?

can i have a refund or sendme this theme for use now????

http://themeforest.net/item/trusted-responsive-multipurpose-theme/3669168 Item ID: 3669168

Item Purchase Code xxxxxxxx thanks i can send you the number for proof

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
kenjudo Purchased

Hello!! I’m having trouble with the Team page. The alignment of the images is wrong. How do I solve this problem??? Link: http://www.clinicaespacosaude.fst.br/wp/?page_id=111

THEMEPLE

Hello,

Please add these lines at the end of the file style.css (edit it on Editor).

section.span4.one-staff {
float: left;
margin: 0 auto;
}

Best regards!

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