127 comments found

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Has been a member for 3-4 years
  • Author had a File in an Envato Bundle
  • Exclusive Author
  • Referred between 500 and 999 users
  • Bought between 10 and 49 items

Hi everyone,

Probably many of you noticed that for past 2-3 weeks our average response time notably increased. For some older products it frankly sucks! We are upset by this fact no less than you. After analyzing the situation we came 2 for conclusions:
  • Large amount of sales of The7 WordPress theme proportionally increased the level of support requests. We were not prepared for that.
  • About 50% of support request are customization.
I’d like to elaborate on the last statement. Despite our Support Policy (http://support.dream-theme.com/support-policy/) clearly states that we do not provide customization. We were actually providing it.

Now we faced the fact that customization requests not only are 50% of all requests, but takes up to 70% of our support time. This means that users who experiences real issues with our products are not getting their replies in time. 

Therefore we are going to stop processing customization requests and severe server issues via tickets. In the same time, we’re opening Forum where users and developers can discuss these questions. At first it will be open for The7 theme buyers only. If all goes well, we’ll extend it to other products.

 

Thank you so much for understanding! Miroslav (from Dream-Theme)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
ruge75 Purchased

Hi,

Can I update Wordpress to the new release 3.8? Does your theme support it?

Thanks

Dream-Theme

Hi,
I’m afraid we’re not planning update in nearest future. Sorry.

Default-user
ruge75 Purchased

So, I cannot update to WP 3.8. That’s correct?. Thanks

Dream-Theme

Unfortunately, yes :( Sorry

  • Bought between 1 and 9 items
  • France
  • Has been a member for 0-1 years

This theme is a dream ! I was hesitating between 3 similar themes, and I am really happy with the one I chose : Parallax. I was able to set up my website in half a day, and the small support I needed from the team was immediate. Perfect !

  • Bought between 1 and 9 items
  • France
  • Has been a member for 0-1 years

Support is not awesome, it is just incredible ! Had few logic problems to understand the way the Portfolios work, and guys (Andrew) were just super fast, nice, patient and efficient. My choice for Theme Forest and parallax was more than good. I set up my website in less than 24 hours, all working smoothly. Thanks guys !

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Has anyone updated to v3.8 wordpress with this theme? does it work? Our web host was hacked and they are blaming the old wordpress version for the leak and I am being asked to update wordpress!

Help please!!

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • United States
mhylton Purchased

We purchased and installed the theme but the slider did not install. Please help.

Dream-Theme

Hi,
Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

everytime i import the dummy content it fails to import.

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