An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Dream-Theme

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Dream-Theme:

Our Support Portal: http://support.dream-theme.com/

Note, that we do not process customization requests via tickets. Please refer to this KB article for details: http://support.dream-theme.com/knowledgebase/no-customization-assistance/

Support policy: http://support.dream-theme.com/support-policy/

Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24-48h in the order they were received.

Attention! Please note that I will not be able to answer your comments and PMs from ThemeForest on regular basis till January 21. Yep, I’m on [hopefully] well-deserved vacation Our support team works as usual though! So if you have any questions and (or) support requests, please don’t hesitate to submit them via our help-desk: http://support.dream-theme.com/

Kind regards,
Miroslav (from Dream-Theme)

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to set CHMOD settings?

Does “CHMOD” acronym sound scary to you? Do not worry about this, it is easy to do. Just follow these steps: install CuteFTP or FileZilla; connect your ftp using this application; make a right click on the required folder, select the last item of the context menu: http://i39.tinypic.com/200ph83.png; set the properties.

Thumbnails are not being displayed.

Please, make sure …/wp-content/themes/dt-parallax/timthumb.php has 644 CHMOD settings. If it does not help, please try to apply 755 to this file.

How to update the theme?

At the first step we advise you to rename your current theme folder to something like: .../wp-content/themes/dt-parallax-old/. It will help you to save custom changes of the template. At the next stage you need to install the theme in the usual way. When it is done, do not forget to set all required CHMOD properties.

Is it possible to translate default theme labels like “Read More”, “Submit” and so on?

Of course, it is possible! We suggest you to try using this plugin in order to translate the theme: http://wordpress.org/extend/plugins/codestyling-localization/ It is really helpful!

How to enable the “Read More” button?

It is very easy to do! Please try using the following button: http://i42.tinypic.com/i70aci.png

What are the optimal image dimensions for the homepage slider?

Slider images are 922×362 px

What are the optimal image dimensions for shortcode sliders?

Full-width shortcode slider images are 928 px width. Small shortcode slider images are 588 px width.

General Advice

1) If the Parallax WP works inadequately, first of all, it would be wise to check whether it is installed to the correct folder. All theme files and folders must be stored here: .../wp-content/themes/dt-parallax/ This theme is path-sensitive, so it will not work properly if it is installed to the folder  .../wp-content/themes/parallax/,  .../wp-content/themes/parallax wp/, etc.

2) Secondly, we suggest you to check whether the folders listed below have 755 CHMOD properties set: .../wp-content/,  .../wp-content/themes/,  .../wp-content/themes/dt-parallax/

3) And finally, make sure …/wp-content/uploads/ (and all its children folders) has 777 CHMOD settings.

What’s the best image size to use for the client images?

If you want to use this widget in the sidebar widget area, images should be not bigger then 140×70 px.

If you want to use it in the footer widget area, images should be not bigger then 96×64 px.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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