An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Dream-Theme

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Dream-Theme:

Our Support Portal: http://support.dream-theme.com/

Support Policy: http://support.dream-theme.com/support-policy/

We have 3 dedicated full-time support engineers. Requests are being processed on business days from 9:00 to 19:00 (GMT 0.0) [normally] within 24-48h in the order they were received.

Frequently Asked Questions

How can I get contact form working?

Apply this patch: http://parallax.dream-theme.com/html/sendmail.zip

After that, set action=”your_site/send.php” to every contact form. So you will get something like this:

<form class="uniform get_in_touch" method="post" action="your_site/send.php" />

Please, note, that we are not providing assistance in setting up sendmail script!

Why the contact form does not work?

Please try to check whether your contact form meets all listed requirements:

1) “Form” element has the following method declared: action=”send.php” method=”post”

2) All form fields have their own names (name=”name” for “Your name” element, name=”email” for “E-mail” element, etc.)

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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