This is a pre purchase question with regard to sustainability of your themes. Is it your intention to maintain all of your themes upto the latest versions of Wordpress for the foreseeable future. I like the look of Passage and Central but logically it would seem more susatainable in the long term to invest in Bridge which has made many more sales, and therefore would appear to have graeter longevity. Can you advise?
Thank you for your interest in our themes
All of our themes are tested to meet the latest WordPress version available. Upon each WordPress update announcement we pursue to adjust the code so no issue is experienced by the end user. There are no differences in terms of reliability or longevity between our themes. The palette of our offer varies in order to meet the requirements of the users – in terms of design and available features. Needless to say that our customer support is available no matter which theme you decide for.
We recommend Bridge theme as it comes with the latest framework, new intuitive admin panel, tons of shortcodes and features and 60+ ready to use demo sites
Hope this helps.
That’s very helpful and really the answer that I expected
Glad we could help
Please respond to my ticket #388363. It’s pending for about two days now.
We’ve assigned this ticket ID to a member of our support team. They’ll get back to you on this as soon as possible.
Hi there, i have got more than 1000 posts in my blog and the pagination function shows 1 – 250 squares with the numbers in there, more than 16 rows, it looks odd, is it possible to have like only one row showing 1-10 and then the next lot ?
Could you please submit a ticket to https://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look and see what they can do to help.
i need some help for a customers page. I need six instead of four footer columns. I’ve found a reply with the custom-css, but how can i realize it?
Is it possible to set width for each column?
Last question: They want a thin, vertical line between each column.
Please submit a ticket to https://qode.ticksy.com/ with a link to your site so our support team can take a closer look and see what they can do to help.
Hi, I bought the bridge theme, and I want to know, if it´s possible make some like this: http://demo.qodeinteractive.com/passage9/ or I need to buy Passage theme. Thank for advance.
This should be possible with Bridge theme if you select boxed layout
How do you customize the blog page so that there is just one featured blog post showing, and the older posts as menu items on sidebar, is this do-able?
Also the site needs images optimised can you recommend a compatible plug in eg; EWWW or Imsanity
Thank you for your interest in our theme
Unfortunately this blog layout adjustment is not available. However, we can recommend http://www.jpegmini.com/ for optimizing your images.
Is this theme compatible to the latest version of wordpress 4.1.1
Yes. The theme is compatible with the latest WP version.
Hi, i have installed this theme in my web http://www.psicologiainckorpora.com/ and the navigation doesn´t work
Please i need some help.
All the best,
We’ve tested your site and the navigation seems to be working fine on our end.
However, if you’re still experiencing any issues, please submit a ticket to our support team at http://qode.ticksy.com/ and they’ll have a closer look and see what they can do to help you.
I’ve searched and searched and haven’t found a basic instruction manual specific to this theme. I’m really excited about it and am figuring it out on my own pretty quickly, but I’m setting the site up for someone else who won’t have the knowledge I do and I’m concerned — since they want to be able to edit content themselves — this theme may be too complex for them in the end.
You can find documentation for the theme if you download All files & documentation from your Downloads page at ThemeForest. If you have any question with the theme, you can always contact our support team here: http://qode.ticksy.com/
I like your theme but I am getting crazy. I asked weeks ago some questions to your support team but nothing happened.
I want to change the picture in my header on the front page (www.killer-press.com). I already went to page=qode_options_passage_page and put in Title Image but I see no changes. Nothing at all.
Can you help me as soon as possible? That really bothers me that it is so difficult to make changes… Thank you
Can you please follow up on this with your ticket IDs so that we may assign them a high priority notice and have our support get back to you on this shortly? Thank you.
How to set a default banner image right below top nav menu and above page title? Having to select 1 manually every time creating a new post is a hassle.
Please go to WP Admin -> Qode -> Header and Footer and upload your global title image and set its properties – http://screencast.com/t/EFs8O6of
This can be overridden on each post like you’ve done up until now.
Hi, i’ve purchased the theme and suddenly i have a trouble with Revoluton Slider.
I try to add a youtube video to a slider and i receive the error “Video not Found”, you can be sure the video does exist.
I’ve tried several videos, complete URL or just the ID, nothing works.
The most weird thing is that i did it before, but no i want to change some and no way.
I’ve just updated with the latests plugin version and still the same.
I’m on WP 3.8
Could you please submit a ticket to our support team at http://qode.ticksy.com/? They’ll have a closer look at this and see what they can do to help.
Done. Public Ticket #451372
Our support team is working on all active tickets as we speak. They’ll get back to you on your ticket as soon as possible.
I’m having a problem installing the theme. It just shows a blank page after activation.
I’ve setup a new site (fresh installation) etc, no plugins are active but the problem persists.
I’ve posted on the support forum, but the replies are extremely slow and this is now getting very urgent for me to have a site running with the theme that I purchased.
Please can you respond?
It seems that you’ve run into server issue.
1. Please run this plugin to revert your WP installation to its original state – https://wordpress.org/plugins/wordpress-reset/
Note: This will delete all content from your site.
2. Increase post_max _size to 64M and max_execution_time to 300 in your php.ini file.
Increase PHP memory limit.
You can perform these server configuration modifications yourself or contact your hosting service provider to adjust this on your behalf.
3. Navigate to WP Admin -> Appearance -> Themes and activate Passage again.
Let us know how this goes. If the issue persists, please follow up on this with your ticket ID so we may assign it a high priority notice. Thank you.
Does JetPack Infinite Scroll work with this theme? I have the module turned on but it’s not scrolling and I still see the pagination at the bottom. Thanks in advance!
Unfortunately we’ve not tested this specific module of JetPack with our theme and therefore cannot provide you with a compatibility info when it comes to this plugin. We hope you understand.
Understandable. Thank you.
I was expecting the demo content to be in the download so that I could use it as a guide to set up my site. I don’t see any demo content and I can’t find the guide on how to use the theme. I’ve looked in my download files and nothing there to help. Can you provide a guide on how to set up the home page to work like your demo site?
Demo content is imported from the WP back-end. To have a closer look at how to import a demo, we advise referring to the official manual in your ThemeForest download folder / documentation / passage / index.html
If you happen to need any further assistance with setting up your site with our theme, please submit a ticket to http://qode.ticksy.com/ and our support team will see what they can do to help.
Hi QUODE Team,
I want to disable the uppercase text-transform in the drop down menu.
Could you help me please?
There is no text-transform CSS property taking effect on this one. This is just how the menu items’ labels are set in WP Admin -> Appearance -> Menus.
If you need any further assistance adjusting this, please submit a ticket to our support team at http://qode.ticksy.com/ and they’ll see what they can do to help.
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