431 comments found

THEY DO NOT ANSWER THERE TIcketing system.

I uploaded my logo and it will not appear. The glitch is in their template the least they can do is answer back.

QODE

Hi,

Thank you. Our support will now reply back to your ticket.

Qode

Default-user

when?????

QODE

Hi,

They are handling your reply from yesterday. It will take some time but they will reply today.

Qode

Hi, I’m still awaiting help on tickets from up to 5 days ago. I am very close to being able to launch my site, but these issues are holding me up. Can you please address tickets: 233809 233492 233840 225908 236239

QODE

Hi,

Thank you. Just assigned your ticket to support team.

Qode

Default-user

Thanks. There are still a few to complete. I have supplied the screengrabs requested for #233809 and a couple of others need to be addressed :) cheers

QODE

Hi,

They are in the queue, just talked to support team and they will handle rest tomorrow :)

Qode

Hi, could you have a look at the website http://www.whk-foodservice.de which is based on your template. Since the last Wordpress update, the site is extremely slow. Is there anything we missed to install? Thanks for your advice and regards Stephan Elders

QODE

Hi,

Did you update the theme to latest version? Can you please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can review the problem? :)

Qode

Default-user

Hi, Thanks for your fast support, I’ll check with my collegue and keep you postet in the ticket-system. Stephan

QODE

Great :) Thanks a lot :)

Hello,

is there a way to use 6 columns instead of 3?

Thanks

QODE

Hi,

yes, you can user 1/3 + 1/3 + 1/3 and then inside of each 1/3 add 1/2 + 1/2 :)

Qode

Default-user

thanks a lot ;)

QODE

You are welcome :)

Hi, ticket #233492 has been outstanding for over 5 days. Please expedite this.

thanks in advance!

QODE

Thanks. Just assigned it to support team.

Hey, is there documentation to create the 9th layout, the simple with HD fixed photo background. I don’t see the example. (I don’t think I deleted it).

Thanks.

QODE
QODE Author

Hi,

Please submit a ticket to http://qode.ticksy.com/ and our support team will help you with achieving this. :)

Best regards,

Qode

ark87712 Purchased

I’m thinking about buying this theme and have looked at it on multiple devices. I noticed on the iPad in portrait mode (and similarly sized devices), there is a large width between the body content and the edge of the screen filled in with the black background pattern. Peeking at the code (and I’m certainly not a developer here), I saw that there are two responsive sizes, body.large and body.small. I’m assuming that there are two responsive layout options, one that has all the content side by side as it appears on a desktop or large screen and one there all items are stacked on each other individually for small screens like an iPhone.

My question is: Is there a way to create a medium sized layout for iPads in portrait mode that doesn’t resize the content so it’s stacked as individual elements?

QODE
QODE Author

Hi,

Thank you for interest in our theme :)

Those body sizes are used for different width of content you can choose from theme options (small, medium and large). They are not related to responsive layout, but to layout of desktop version web site.

You can always use custom CSS to change our responsive behavior :)

Qode

Hi QODE, I’ve searched around and your theme look close to what I’m looking for and before I buy would I have the support that will enable me tweak your theme to look like this layout? screenshot: https://cloudup.com/ca9pDYST0-F

the tweaking area I observed lies in the menu, slider navigation and footer area.

Please let me know because I want to use WordPress to develop the site for obvious reasons.

Kind Regards.

QODE
QODE Author

Thank you very much :) We appreciate it a lot :)

Default-user

But…hmmm the Bridge is breathtaking and blew my mind! I wouldn’t mind to buy this theme but I didn’t see the layout or anything close to what I’m looking for like your theme Passage. Hope Bridge can be customize to fetch me this layout and the inner page.

QODE
QODE Author

Hi,

Well, yes, you are right, we don’t have content part as box there, so it will have to be custom coded. If you are experienced with CSS, you can do it, but if not, it’s easier to go with Passage :)

Qode

Presales Ques: Is it possible to place a new header with a custom font or stylized google font above the slider with dimensions: 100% wide and 250 pixels high?

QODE
QODE Author

Hi,

Can you share some screenshot or mockup of such header, so we can understand better your question? :)

Qode

brod3000 Purchased

I’m looking to design my front page exactly like the ‘Colorful Creative’ examples. How do I make the boxes? (ei. TOKYO DESIGN WEEK, BERLIN DESIGN WEEK, LONDON DESIGN WEEK, LA DESIGN WEEK)

QODE
QODE Author

Hi,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can help you with that :)

Qode

Hi, I have an issue with your template and visual composer. Would you please have a look at ticket #270267?

QODE
QODE Author

Hi,

Support team will take a look.

Qode

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