436 comments found

THEY DO NOT ANSWER THERE TIcketing system.

I uploaded my logo and it will not appear. The glitch is in their template the least they can do is answer back.

QODE

Hi,

Thank you. Our support will now reply back to your ticket.

Qode

Default-user

when?????

QODE

Hi,

They are handling your reply from yesterday. It will take some time but they will reply today.

Qode

Hi, I’m still awaiting help on tickets from up to 5 days ago. I am very close to being able to launch my site, but these issues are holding me up. Can you please address tickets: 233809 233492 233840 225908 236239

QODE

Hi,

Thank you. Just assigned your ticket to support team.

Qode

Default-user

Thanks. There are still a few to complete. I have supplied the screengrabs requested for #233809 and a couple of others need to be addressed :) cheers

QODE

Hi,

They are in the queue, just talked to support team and they will handle rest tomorrow :)

Qode

Hi, could you have a look at the website http://www.whk-foodservice.de which is based on your template. Since the last Wordpress update, the site is extremely slow. Is there anything we missed to install? Thanks for your advice and regards Stephan Elders

QODE

Hi,

Did you update the theme to latest version? Can you please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can review the problem? :)

Qode

Default-user

Hi, Thanks for your fast support, I’ll check with my collegue and keep you postet in the ticket-system. Stephan

QODE

Great :) Thanks a lot :)

Hello,

is there a way to use 6 columns instead of 3?

Thanks

QODE

Hi,

yes, you can user 1/3 + 1/3 + 1/3 and then inside of each 1/3 add 1/2 + 1/2 :)

Qode

Default-user

thanks a lot ;)

QODE

You are welcome :)

Hi, ticket #233492 has been outstanding for over 5 days. Please expedite this.

thanks in advance!

QODE

Thanks. Just assigned it to support team.

Hey, is there documentation to create the 9th layout, the simple with HD fixed photo background. I don’t see the example. (I don’t think I deleted it).

Thanks.

QODE

Hi,

Please submit a ticket to http://qode.ticksy.com/ and our support team will help you with achieving this. :)

Best regards,

Qode

I’m thinking about buying this theme and have looked at it on multiple devices. I noticed on the iPad in portrait mode (and similarly sized devices), there is a large width between the body content and the edge of the screen filled in with the black background pattern. Peeking at the code (and I’m certainly not a developer here), I saw that there are two responsive sizes, body.large and body.small. I’m assuming that there are two responsive layout options, one that has all the content side by side as it appears on a desktop or large screen and one there all items are stacked on each other individually for small screens like an iPhone.

My question is: Is there a way to create a medium sized layout for iPads in portrait mode that doesn’t resize the content so it’s stacked as individual elements?

QODE

Hi,

Thank you for interest in our theme :)

Those body sizes are used for different width of content you can choose from theme options (small, medium and large). They are not related to responsive layout, but to layout of desktop version web site.

You can always use custom CSS to change our responsive behavior :)

Qode

Hi QODE, I’ve searched around and your theme look close to what I’m looking for and before I buy would I have the support that will enable me tweak your theme to look like this layout? screenshot: https://cloudup.com/ca9pDYST0-F

the tweaking area I observed lies in the menu, slider navigation and footer area.

Please let me know because I want to use WordPress to develop the site for obvious reasons.

Kind Regards.

QODE

Thank you very much :) We appreciate it a lot :)

Default-user

But…hmmm the Bridge is breathtaking and blew my mind! I wouldn’t mind to buy this theme but I didn’t see the layout or anything close to what I’m looking for like your theme Passage. Hope Bridge can be customize to fetch me this layout and the inner page.

QODE

Hi,

Well, yes, you are right, we don’t have content part as box there, so it will have to be custom coded. If you are experienced with CSS, you can do it, but if not, it’s easier to go with Passage :)

Qode

Presales Ques: Is it possible to place a new header with a custom font or stylized google font above the slider with dimensions: 100% wide and 250 pixels high?

QODE

Hi,

Can you share some screenshot or mockup of such header, so we can understand better your question? :)

Qode

I’m looking to design my front page exactly like the ‘Colorful Creative’ examples. How do I make the boxes? (ei. TOKYO DESIGN WEEK, BERLIN DESIGN WEEK, LONDON DESIGN WEEK, LA DESIGN WEEK)

QODE

Hi,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can help you with that :)

Qode

Hi, I have an issue with your template and visual composer. Would you please have a look at ticket #270267?

QODE

Hi,

Support team will take a look.

Qode

Hey, Passage is awesome theme that you can fully customize it with your needs and user friendly.BUT, we need a comment box in portfolio pages because portolio options of this theme is awesome.Please add comment box to portfolio pages with update.

Best regards

QODE

Hi,

Thank you :) We will consider this.

Qode

Hi, I would like to request the slider panel that’s displayed in your demo, as I see it is not included with the theme. Thank you.

QODE

Hey,

Did you download All files & documentation from TF. There is xml export folder inside.

Qode

Default-user
thelooch Purchased

I am referring to the slider panel that comes out from the left and displays examples. I am not talking about the revolution slider.

QODE
QODE Author

Hey,

Please email that request to support@qodeinteractive.com (and ignore auto-reply message).

Qode

Hi, I submitted a ticket. Appreciate if you take a look. Thanks, Ticket: #279795 Michele

QODE
QODE Author

Hi,

Support team will take a look.

Qode

Hi. I’m trying to set up the theme and rev slider. About the rev slider plugin, is there any way to access to the premium support and auto updates?

QODE
QODE Author

Hi,

We used box with border shortcode in our columns, and it looks like this:

[box_with_border background_color='' border_width='']

[image_with_text background_color='' image_link='http://demo.qodeinteractive.com/passage/wp-content/uploads/2013/07/home-main-img-1.jpg' image_title='RESPONSIVE THEME' lightbox='no' link='#' target='']

RESPONSIVE THEME

Lorem ipsum dolor sit amet, feugiat lorem delicata liberavi eid quo maiorum.

[/image_with_text]

[/box_with_border]

Qode

Default-user

Now I understand it. Thanks a lot! ;)

QODE
QODE Author

You’re welcome. Glad we could help. :)

Qode

Dear all, I am a wordpress beginner and I got stuck with portfolio in Passages layout. Almost all but one logotype I uploaded are shown on the website as not sharp enoght / blurred + on the site of a singel project instead of big pictures like here http://demo.qodeinteractive.com/passage/portfolio_page/relax-and-enjoy/ the pictures appear very small. Are there any hints I am missing? I would appreaciate any help.

QODE
QODE Author

Hi,

Please make sure that you are uploading large enough images. If you images are smaller than the size they are set to display at, then they will be stretched and might be blurred. You could check the image size of the logo that is displaying correctly for you and make sure that all the logos are at least that size.

Regarding the portfolio, please make sure that you have selected the right portfolio template in Qode Options > Portfolio Single. You can choose your templates there in the portfolio style dropdown.

If this doesn’t help, could you please submit a ticket to http://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can inspect these issues and help you solve them.

Qode

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