427 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

THEY DO NOT ANSWER THERE TIcketing system.

I uploaded my logo and it will not appear. The glitch is in their template the least they can do is answer back.

QODE
QODE Author

Hi,

We are replying to all tickets and as it was weekend, there might be small delay. What’s your ticket ID? I hope you will fix your rating after we solve your issues via support.

Qode

Default-user

I posted it I believe on wedsday of last week. The was my first one. I ended up deleting it cause I was not sure it was sent right. Here is my new one. I would love to give you higher stars. Please help me make it work more like your demo tho! Ticket: #234783 Ie the cool effects and the scroll do not work…

QODE
QODE Author

Hi,

support team just replied to it. They also posted question to ticket. Please let me know here when you reply back to ticket so I can manage its status :)

Qode

Default-user

I gave the wrong ticket number!!!!! that was the one I was not sure I posted …Ticket: #236140 It also answers their qwestion

QODE
QODE Author

Hi,

Thank you. Our support will now reply back to your ticket.

Qode

Default-user

when?????

QODE
QODE Author

Hi,

They are handling your reply from yesterday. It will take some time but they will reply today.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
joelgvfx Purchased

Hi, I’m still awaiting help on tickets from up to 5 days ago. I am very close to being able to launch my site, but these issues are holding me up. Can you please address tickets: 233809 233492 233840 225908 236239

QODE
QODE Author

Hi,

Thank you. Just assigned your ticket to support team.

Qode

Default-user
joelgvfx Purchased

Thanks. There are still a few to complete. I have supplied the screengrabs requested for #233809 and a couple of others need to be addressed :) cheers

QODE
QODE Author

Hi,

They are in the queue, just talked to support team and they will handle rest tomorrow :)

Qode

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
StElders Purchased

Hi, could you have a look at the website http://www.whk-foodservice.de which is based on your template. Since the last Wordpress update, the site is extremely slow. Is there anything we missed to install? Thanks for your advice and regards Stephan Elders

QODE
QODE Author

Hi,

Did you update the theme to latest version? Can you please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can review the problem? :)

Qode

Default-user
StElders Purchased

Hi, Thanks for your fast support, I’ll check with my collegue and keep you postet in the ticket-system. Stephan

QODE
QODE Author

Great :) Thanks a lot :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello,

is there a way to use 6 columns instead of 3?

Thanks

QODE
QODE Author

Hi,

yes, you can user 1/3 + 1/3 + 1/3 and then inside of each 1/3 add 1/2 + 1/2 :)

Qode

Default-user

thanks a lot ;)

QODE
QODE Author

You are welcome :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
joelgvfx Purchased

Hi, ticket #233492 has been outstanding for over 5 days. Please expedite this.

thanks in advance!

QODE
QODE Author

Thanks. Just assigned it to support team.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hey, is there documentation to create the 9th layout, the simple with HD fixed photo background. I don’t see the example. (I don’t think I deleted it).

Thanks.

QODE
QODE Author

Hi,

Please submit a ticket to http://qode.ticksy.com/ and our support team will help you with achieving this. :)

Best regards,

Qode

  • Has been a member for 0-1 years

I’m thinking about buying this theme and have looked at it on multiple devices. I noticed on the iPad in portrait mode (and similarly sized devices), there is a large width between the body content and the edge of the screen filled in with the black background pattern. Peeking at the code (and I’m certainly not a developer here), I saw that there are two responsive sizes, body.large and body.small. I’m assuming that there are two responsive layout options, one that has all the content side by side as it appears on a desktop or large screen and one there all items are stacked on each other individually for small screens like an iPhone.

My question is: Is there a way to create a medium sized layout for iPads in portrait mode that doesn’t resize the content so it’s stacked as individual elements?

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