98 comments found

kitxune Purchased

HI, the kopatheme site is not working 3 days ago. The theme is not working fine, the slider have errors and the console in chrome shows 404 error trying to locate assets/media-element/skin/skin.css file.

kopasoft

Hi,

Can you please submit a ticket here: http://kopatheme.com/submit-ticket/

Thanks

kitxune
kitxune Purchased

the link is not working…for my ip

kopasoft

Can you re-try now?

Is there any kind of page builder or visual composer included with the theme?

kopasoft

In the predefined layout, we just defined the widget areas and you can customize your site your way.

kopasoft

If you want to see the back end, please send me a message via our profile page, I will send you demo site

Default-user

That would be great, I am sending the message now. Thanks!

sanata Purchased

Hi, I can’t find the shortcode generator. (Ticket submitted at Kopatheme) Nice Theme! Thanks

sanata
sanata Purchased

I have not found the name of the plugin you mention in the documentation

kopasoft

Our staff will reply to your ticket. Thanks

sanata
sanata Purchased

thanks.

I would like to ask if i can upload 3rd party video player and not Vimeo or YouTube. I like to work with flowplayer.org ?

kopasoft

No, it doesn’t support

Default-user

if we will pay it can be done ?

kopasoft

Yes, please send me a massage via our profile page, we can give you a quotation

Hello,

I have recently been having issues in IE. It works fine in Chrome and firefox, but in IE The home page takes an enormous time to load, and now after loading the screen goes completely blank please help.

kopasoft

Can you please create a ticket on our website to get support? Thanks

Default-user

OK. I need your link to submit ticket. there is no information on your support page.

Hello,

Still couldn’t activate it…Would you please send me the informations about how to activate it and show up shortcodes?

Default-user

??

kopasoft

Have you created ticket on our website?

I’m having problem arranging the theme, just like the demo… here http://kopatheme.com/demo/passion-magazine-wordpress-theme/

Please i need to set it up asap.. any help? I need exactly like the demo.. Thanks

kopasoft

Can you please create a ticket on our website to get support?

Prompt when trying to use “Is use custom layout for this post” a category, nothing happens, the pattern remains the same id column 286

kopasoft

Can you please describe as details as possible about your issue?

Hi, Just purchased Passion theme, but while uploading the zip file, I got a message sayting the file is too heavy. How can I do it ? thanks for your help. Steeve

kopasoft

The download file consist of not only theme file but also document and demo data. You need to extract the file and get only theme file to upload.

Hello, I would like to know how to upload this theme. Wordpress Gives me an alert saying there is a update, when I click on the alert it brings me to this page without a update button. Please help, we are having issues with our clients that use IE. Their computers are freezing using our site. www.thepeoplechronicles.com

kopasoft

Hello,

You can come to download page to re-download the file and re-install the theme.

Thanks

Hi,

Since I installed the update wordpress 3.9.1, the shortcut with the shortcodes passion in posts and pages disappeared. .I also tried installing the latest version of the theme passion, but the button shortcuts shortcodes does not appear either Can you help me to repare this problem.

thanks

kopasoft

Hello,

If you face to problem, please create a ticket on our website. Our team will help you. http://kopatheme.com/submit-ticket/

Thanks

Default-user

I know but i don’t receive pass in my mail…

Hi Kopatheme,

Why the demo.xml is not working?

I tried to upload it three times.

Default-user

Ticket submitted id is 13955

Default-user

????

Default-user

Poor support.

Don’t buy this theme. Support is poor. Tickets are not getting resolved. Just asking to create tickets but are not providing any solutions.

kopasoft

Hello,

I am really upset with your comment. Your problem is about importing demo data, that depend on internet connection and server because it works with Importer plugin. We tried our best to support you, the response should be within 24 hours. However, the timezone different and we can do it only in working time. Anyway, thanks for purchasing our theme.

Default-user

The demo data which is being supplied with the theme doesn’t work with latest version of WordPress. I had to then test with older version of WordPress 3.8. Then, it worked over there. Your support staff should have told me about this in ticket which I created. They just gave me the same demo file and asked to import it again. I tried to import the demo but only media was getting imported. Pages and posts were not getting imported. So, I immediately kept asking your support why it isn’t working but I couldn’t get reply. They didn’t even bother to ask me which version WordPress I am using etc. Anyways, passion is great news/magazine theme I have used. Kopathemes is doing a great job with themes, support should be improved.

This is the second time this has happened – I’m furious. I just did an update through plugins of this template and it totally destroyed the style of my site. My site is now ruined and I have to rebuild the entire style again. Never will purchase a theme from you again. You have cost me an incredible amount of work and business.

kopasoft

Hello,

If you add any additional CSS, you need to add in Theme Option > Custom CSS. It will be remained after updating theme. Normally, you need to create a child theme to do customization of the theme. It can avoid loosing your site customization.

Thanks

Hi, I wanna know if I can add layouts to Kopa Posts, because those 4 options are not enough. I wanted to at least be able to customize a little.

kopasoft

Yes, but you need to know about how to customize koptheme frameworks

Hi,

After installing the theme I cant see the shortcode generator icon while editing a post, so I can’t really use shortcodes. Can you help me with this?

Cheers

kopasoft

Hello,

We provide customer with support via ticket system. Can you please come to our website to get support.

Thanks

Kim

LMTM Purchased

Mi ultima actualizacion me rompio todo el sitio !!! NECESITO SU SUPORTE URGENTE

kopasoft

Hello,

We provide support via our ticket system. Can you please create a ticket on our website, our team will help you.

Thanks

Good day. I would like to buy this theme but when I run the demo in IE9 as the browser freezes me. What is the problem? Thank you for your response

kopasoft

Can you please tell me more details? We have tested in IE9 and not found the bug. If you can show me the bug, we will fix it.

Default-user

When in IE9 I click on the live view page so it loads the browser and then immediately freezes and I have to restart it. In other browsers everything is ok.

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