An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, Bebel, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from Bebel:

Please see our knowledgebase for answers. You can join the support forum if you need further assistance.

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

The scrollbars are not showing on my site! Something is broken!

This problem occures when updating to wordpress 3.5 or jquery 1.8. Please redownload the theme and replace the js/jquery.jsscrollpane.min.js with the new version. (bug was fixed on dec 17th 2012)

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.