54 comments found

Hi,

Ive got a blog post and the first letter of ‘Sorry no comments’ and ‘Logged in as…’

The S and the L are showing the background color ive set as the main theme color. Can you direct me to which file i need to alter to get rid of it.

Thanks.

Default-user

Added

Default-user

Hi,

Apologies i missed you on skype yesterday. Would it be possible to email about the issues as this doesnt require us to be both present at the same time.

Thanks.

pixel-art-inc

Ok. Nope. send an email here at info@pixelartinc.com

Regards,

My load bar is not showing when fancybox is loading an image. Is this turned off?

pixel-art-inc

Hi,

Which load bar you are talking about? Please make it clear.

Thank You

Default-user

When enlarging an image should there be a load bar. When it is clicked on like in the portfolio area. It opens up in Fancybox. There is a black background when it opens. I am not seeing a load bar…

So when you click on an image to enlarge it. Fancybox the JS you used to create a popup.

pixel-art-inc

Can you provide a link to your site.

I would buy this template. But I need to know if you can do the translation into Portuguese? Not found any information about here.

thanks

pixel-art-inc

Hi,

Sorry this is not a translation ready theme yet.

Regards,

Good morning, I am interested in buying your theme but I have several questions. 1 In the Home, the images of the slider may have links?

2 In the Portfolio, I’ve seen you go all the projects together, without labels / tags for which categorize. I can put in the category? mixed for me not to leave? or I have multiple Portfolios? That is, a portfolio that is called porfolio1 with some pictures and other porfolio2 with other pictures?

Thanks you so much

Default-user

is not compatible with WPML? o with all plugins translators?

Default-user

please, any answers?

pixel-art-inc

you can translate pages, posts and menus with these plugins but not the hard coded strings like Some text of buttons etc etc

This theme is not compatible with WPML? o with all plugins translators? Thanks

Default-user

As WPML, QTtranslate or google language translator for example. Thanks

pixel-art-inc

you can translate pages, posts and menus with these plugins but not the hard coded strings like Some text of buttons etc etc

Good morning, we are very happy with this theme, although we have some doubts.

1º Can I make the logo bigger? I tryed to modify the CSS on Appearance / editor but nothing happened.

2º Can I change the color of the font of the text of submenu? or Change the color submenu box?

3º In the section OUR SERVICES on the Home, we can post some pictures in miniatures, but when I access the selection, this photo becomes bigger and placed in a slider. Is there any way to avoid that?

THANKS SO MUCH

pixel-art-inc

Hi yes you can achieve this. Goto our support site and our support staff will help you http://pixelartsupport.ticksy.com/

Regards,

Default-user

Hello, In the “team” I can only put 4 members? I can add more but I do not appear anywhere. Thanks

pixel-art-inc

Check your ticket is replied. Thank U

How can I add a video to the homepage slider? Thanks

Hello, In the “team” I can only put 4 members? I can add more but I do not appear anywhere. Thanks

I just bought your theme but have just found out that when you go in responsive submenu does not appear, it that true, if it is is a big mistake

psmweb Purchased

Hello, I bought and installed the WS Perfetto Theme. How do I create multiple portfolios. I know it’s possible, but there are no instructions for this in the documentation received. Thank you.

pixel-art-inc

Hi,

What do you mean by different portfolios? You want each category portfolio items on a page?

Regards,

Default-user
psmweb Purchased

The site is for an interior designer who makes architectural and also products for decoration . Must have 2 PORTFOLIOS : designs and products . Both have to have the formatting ( template portfolio) , however, present different content . Already there are categories for projects ( PORTFOLIO / Home office1 ) . This is ok.I create product categories , but this way designs and products are in the same folder and are presented together. I need to keep them separate . Just as there is a PORTFOLIO Folder , offspring would one PRODUCTS folder ( equaling PORTFOLIO ) for this specific content .

pixel-art-inc

Hi,

Go to our support site and submit a ticket with your query and also provide your sites login detail so we can check and let you know ASAP.

Thank You

Good morning. How I can put as fixed buttons of Social Medias in the “home”?

Default-user

Sorry I confused the theme for this question.

Good morning , How I can put a link to pictures of “OUR PARTNERS”? Thanks

Hi,

Running WordPress 3.9.1 and your theme 1.1.

Slideshow has stopped working?

Please provide fix, very urgent!

Thanks in advance.

Default-user

?Seriously, your service is not cool!

We have submitted a ticket with no result???

We need the above fixed within the next 24hrs!

If we don’t receive the fix ASAP we will be taking the matter further with envato.

Thank you…

Default-user

ARE YOU SERIOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

YOU HAVE DELETED OUR SUPPORT ACCOUNT BECAUSE YOU WONT / CANT FIX THE FAULT WITH YOUR THEME!!!!!

I HAVE BEEN A MEMBER OF ENVATO FOR MAY YEARS AND HAVE NEVER COME ACROSS SUCH UNPROFESSIONAL PEOPLE!

IF THE ISSUE ISNT FIXED WITHIN 12 HRS, I PROMISE YOU WE WILL BE TAKING THE MATTER TO ENVATO AND LEAVING COMMENTS ON ALL OF YOU THEMES / WORK TO ALERT OTHER CUSTOMERS OF YOU LACK OF CONCERN FOR THE PRODUCTS YOU PRODUCE.

WE WILL ALSO BE SEEKING COMPENSATION AS A RESULT OF LOSS OF OUR CLIENT!

WE HOPE YOU ARE MAN ENOUGH TO ACCEPT YOU RESPONSIBILITIES!!!!!

pixel-art-inc

Is your support site account deleted? Thats not possible because we are using a specific company for our support services and no body can remove a user account in anyway. BTW your support ticket is here http://pixelartsupport.ticksy.com/ticket/244077 and due to some technical issues we are not able to answer the support tickets and we are very sorry for that.

I have marked your ticket as important and will fix your issue ASA we will get back to our support system. Hope you will understand.

Also you can talk to the developer and give him a ref of this comment and ask him to fix the issue. Via skype @pixelartinc

And if you are still not satisfied with the theme or services you can ask envato for a refund,

Thank You & Regards,

ARE YOU SERIOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

YOU HAVE DELETED OUR SUPPORT ACCOUNT BECAUSE YOU WONT / CANT FIX THE FAULT WITH YOUR THEME!!!!!

I HAVE BEEN A MEMBER OF ENVATO FOR MAY YEARS AND HAVE NEVER COME ACROSS SUCH UNPROFESSIONAL PEOPLE!

IF THE ISSUE ISNT FIXED WITHIN 12 HRS, I PROMISE YOU WE WILL BE TAKING THE MATTER TO ENVATO AND LEAVING COMMENTS ON ALL OF YOU THEMES / WORK TO ALERT OTHER CUSTOMERS OF YOU LACK OF CONCERN FOR THE PRODUCTS YOU PRODUCE.

WE WILL ALSO BE SEEKING COMPENSATION AS A RESULT OF LOSS OF OUR CLIENT!

WE HOPE YOU ARE MAN ENOUGH TO ACCEPT YOU RESPONSIBILITIES!!!!!

Default-user

Im sorry but unable to skype at the moment.

You have all our login details for the site, can you please just fix the issue, or email us directions on how to do this.

I don’t understand why this is so difficult??

pixel-art-inc

Bro Can you send me your sites Login details and FTP details at my email (info@pixelartinc.com) so i can pass it to the developers and they will fix the issue immediately.

Regards,

Default-user

CONGRATULATIONS ON HAVING THE WORST SUPPORT IN THE ENTIRE ENVATO!!!!!!! NO SUPPORT WHAT SO EVER AND A CONTINUES “RUN AROUND” ON PROMISES AND NEVER DELIVER!!!!! WE WILL BE PUTTING IN AN OFFICIAL COMPLAINT TO ENVATO ON YOUR CONDUCT….............

by
by
by
by
by
by