71 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
mwf113 Purchased

Purchased this theme on Friday and spent the better part of yesterday trying to us for a lead generation site. Functionality is much more limiting than I expected. Lesson learned. Definitely disappointed. :(

WebFactory

Hi, thank you for purchasing! Sorry to hear you’re not satisfied with our item :(

Default-user
mwf113 Purchased

Have attempted to contact support – no response! What type of business do you run? Any reason you do not respond to support? Until you respond, I would recommend no purchase this theme and will continue to move this response to top of list for anyone that is considering purchasing to know about the lack of support. I have deactivated all plugins and the theme contact form still does not work, and yet you cannot respond to support request. Perhaps you know it doesn’t work and don’t care?

WebFactory

We had some difficulties with our support system. All opened tickets will be answered as soon as possible; our staff is working through them. Have a great rage filled day ;)

  • Bought between 50 and 99 items
  • Canada
  • Has been a member for 3-4 years

Hi

Congrats for the theme, very well done.

I have one question

1 – Can we insert more fileds on the main home page form? Or it is allowed only name, e-mail… ???

Thanks! Renato

WebFactory

Hi, thank you for taking an interest in our theme!

One (more within a few days after an upgrade) additional field can be added via theme customizer GUI. If you need more you’ll have to add them by hand.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hey love the theme! I have my site pretty much complete but I am having trouble getting an image to display properly. What are the size specifications for images on the site or where can I find that info?

WebFactory

Hi, thank you for purchasing and those kind words!

We don’t provide support via comments – http://themeforest.net/item/permatex-leads-generating-wordpress-landing-page/5436960/support

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
marcusat Purchased

Hello, for some reason I can’t get the email form to show on the homepage. What should I do?

WebFactory

Hi, thank you for purchasing!

We don’t provide support via email – http://themeforest.net/item/permatex-leads-generating-wordpress-landing-page/5436960/support

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello WebFactory!

I am about to buy this theme. I do have one question though – Is it possible to remove the header and menu or reduce the height of it?

Thanks in advance. - Mikkel

WebFactory

Hi, thank you for taking an interest in our items!

You can remove the logo/icon/menu from the header but if you want to completely remove it you’ll have to hide the #top element via CSS.

Default-user

Thanks for responding so fast. I can try to work with hiding #top via CSS. However I am not a wizard at CSS – Is it possible to briefly explain how to do this. I need to know that I will be able to do it.

WebFactory

Unfortunately the scope of our support does not cover any item modifications. Custom CSS can me entered in the theme customizer GUI, you don’t have to edit any files but you have to write the custom CSS (#top {display: none} in this case) yourself.

Default-user

Thanks a lot. I will be trying that out!

WebFactory

You’re welcome!

  • Bought between 10 and 49 items
  • Denmark
  • Has been a member for 2-3 years

Hi,

I have some question about the lead generation.

1. Where is the information stored?

2. Is it possible to integrate with Mailpoet?

WebFactory

Hi, thank you for taking an interest in our items!

1 – nowhere, you get an email for every form submit

2 – there’s no built-in support so I’d have to be custom coded, but it’s not a problem

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, after the user signs up with the form what happens? Can I take them to a thank you page?

WebFactory

Hi, thank you for taking an interest in our items!

You can display a JS alert with a custom message or redirect the user to any thank you URL.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

How many items can I have in the FAQ section? How are they managed?

WebFactory

Hi, thank you for taking an interest in our items!

There’s no limit on the number of FAQ items. They are simple shortcodes.

  • Bought between 50 and 99 items
  • Canada
  • Has been a member for 3-4 years
rgoldoni Purchased

It says: Compatible Browsers IE8, IE9, IE10, IE11, Firefox, Safari, Opera, Chrome

But it does not really works ad IE11, IE 10, IE 9… the only browser really working well is Chrome…

WebiWebi+

WebFactory

Hi, thank you for purchasing and letting us know. We’ll look into it.

rgoldoni
rgoldoni Purchased

We dont really understand how come you guys can write on your description that it works with all this browser and you never even tested it before…

When will be that fixed?

Thanks

  • Bought between 50 and 99 items
  • Canada
  • Has been a member for 3-4 years
rgoldoni Purchased

We would like to show the contact form instead of half page to show using all the space from right to the left, how can we do?

Also, any preview of when the browser compatibility will be fixed?

We are using this project in one client and he is also waiting for the correction of the issue.

Thank you

WebFactory

Hi, thank you for purchasing!

Form can’t be placed throughout the whole header without modifying the template. For any further questions please contact our support via email as we don’t provide any support via comments (http://themeforest.net/item/permatex-leads-generating-wordpress-landing-page/5436960/support).

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

When I installed the theme and begin the theme customization, it only returns a blank page. This problem occurs on the Customize and Customize Theme. I tried disabling all the plugins but the problem still persists.

What should I do?

WebFactory

Hi, thank you for purchasing!

We don’t provide support via comments – http://themeforest.net/item/permatex-leads-generating-wordpress-landing-page/5436960/support

by
by
by
by
by
by