An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, WebFactory, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from WebFactory:
We do NOT provide any kind of support via comments; only pre-sale and general questions are answered in comments. If you post the same question to comments and via the contact form at the same time to “get a faster response” we will not answer your ticket.
Support is provided exclusively via the contact form on our profile or via the form you’ll find a few pixels below (login to your Envato account if you don’t see it). Please read our terms of service available on the profile page.
People who continuously flood support or abuse it in any way will not receive any support.
Please sign in to contact this author.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.