An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by designova

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from designova:

WE HAVE DEDICATED SUPPORT SYSTEM FOR VERIFIED BUYERS:
http://www.designova.net/support.html

BUYERS PLEASE READ THIS:
If you have any issues or support requests we have developers on the Support System with whom you can discuss it. Even though support is not mandatory on themeforest we are providing 100% support for our verified buyers. Our support team works on 10AM to 6PM – Monday to Friday (excluding local holidays) – we are on GMT +5.30 Kerala. Support requests will get response in 24 to 48 hrs but we are unable to issue a specific response time due to massive load and complex nature of some queries.

Support requests sent via other mediums may not be monitored. If you send queries requesting theme refund / exchange, you may not get a response (contact Envato instead).

WE ARE NOT PROVIDING FREE CUSTOMIZATION
We only provide free support on our themes when there is bugs and issues within the code. But if you send free customization requests or add-on feature requests or code-editing requests, we are NOT providing such free services.

Alternatively you may request for a quote on custom project via email to: project@designova.net We will check it and get back to you depending on the availability of our developers.


GENERAL PRE-SALE QUERIES:
All Pre-sales questions (only) will be answered via ThemeForest comment form for that particular item.

Frequently Asked Questions

I need help customizing this template, will you be available?

Yes indeed. Please contact us via TF contact form, specifying your requirements.

Do you guys offer any advanced customization on this?

Yes. We undertake premium customization projects. Please contact us via TF contact form, specifying your requirements. Thanks

FancyBox 2, is it commercial plugin available for GPL ?

It depends on your project. Please see the licensing terms here: http://fancyapps.com/fancybox/

I guess the parallax is having some issues on some mobile devices, how come this be tackled?

It is generally accepted fact that complex stuffs like parallax may have some issues when multiple devices and platforms are considered. Older iOS devices which is not updated on browsers may posess some issues when parallax is considered , may not be capable of rendering some CSS such as POSITION :FIXED on prallax. We will work on this as soon as any trusted solution arises.

Aaah, I see Jessica Alba pic on your theme, do you guys own the photograph or it’s rights?

The Live preview images, including the Jessica Alba snap is original photography by Mark Sebastian which is permitted to download from Mark Sebastian’s Flickr Stream under Creative Commons license http://www.flickr.com/photos/markjsebastian/3209135882/sizes/o/in/photostream/. We are not distributing any images with downloadable pack. Other images used in live preview are copyrighted properties of Mark Sebastian and Hasloo on Flickr Creative Commons and DreamsTime FREE image collections. Kindly purchase these stock photos from original websites, if you want to use them.

How to make the Navigation Menu to be always visible?

If anyone wants to get the Navigation Menu to be visible always, please do the following:

Open APP.JS comment or remove following lines of code, original code line numbers are given: 73, 74, 75, 76, 77, 88, 89, 90, 91, 92

This will solve it :)

Is there any WordPress version available for this HTML5 template?

We have released a WordPress version! Please find it here: http://themeforest.net/item/persona-wordpress-responsive-creative-parallax/3123164?sso?WT.ac=category_item&WT.seg_1=category_item&WT.z_author=designova-studio

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by