An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by designova
Frequently Asked Questions
I need help customizing this template, will you be available?
Yes indeed. Please contact us via TF contact form, specifying your requirements.
Do you guys offer any advanced customization on this?
Yes. We undertake premium customization projects. Please contact us via TF contact form, specifying your requirements. Thanks
FancyBox 2, is it commercial plugin available for GPL ?
It depends on your project. Please see the licensing terms here: http://fancyapps.com/fancybox/
I guess the parallax is having some issues on some mobile devices, how come this be tackled?
It is generally accepted fact that complex stuffs like parallax may have some issues when multiple devices and platforms are considered. Older iOS devices which is not updated on browsers may posess some issues when parallax is considered , may not be capable of rendering some CSS such as POSITION :FIXED on prallax. We will work on this as soon as any trusted solution arises.
Aaah, I see Jessica Alba pic on your theme, do you guys own the photograph or it’s rights?
The Live preview images, including the Jessica Alba snap is original photography by Mark Sebastian which is permitted to download from Mark Sebastian’s Flickr Stream under Creative Commons license http://www.flickr.com/photos/markjsebastian/3209135882/sizes/o/in/photostream/. We are not distributing any images with downloadable pack. Other images used in live preview are copyrighted properties of Mark Sebastian and Hasloo on Flickr Creative Commons and DreamsTime FREE image collections. Kindly purchase these stock photos from original websites, if you want to use them.
How to make the Navigation Menu to be always visible?
If anyone wants to get the Navigation Menu to be visible always, please do the following:
Open APP.JS comment or remove following lines of code, original code line numbers are given: 73, 74, 75, 76, 77, 88, 89, 90, 91, 92
This will solve it
Is there any WordPress version available for this HTML5 template?
We have released a WordPress version! Please find it here: http://themeforest.net/item/persona-wordpress-responsive-creative-parallax/3123164?sso?WT.ac=category_item&WT.seg_1=category_item&WT.z_author=designova-studio
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.