75 comments found

pcoussa Purchased

I have downloaded the documentation and read it. Cannot simply understand how to add a thumbnail to a video link? :(

Thanks

Chimpstudio

Where you are adding video, thumbnail option comes there.

I bought this Theme and I see no updates on this topic. I bought other templates and I have received several updates, but nothing of this topic, for example, we can work with current versions of WP.

Chimpstudio

Updates are given when necessary. For 3.8.1, it is being worked on and will be released in couple of days.

Moagi Purchased

Hi how do i add a different image instead of an icon for services? For example on your layout options for services you have different icons under each service type how can i change that icon to an image of my choice?

Regards, Moagi

Chimpstudio

Sure, you can. Please create a ticket at http://www.chimpstudio.co.uk/support. Explain all you need, write your website url and login details, support team will set things right for you as you require. However, I do request to you not to ask them for some custom work as they will not able to do it as per policy. I hope you will not mind this part of my answer.

Default-user
Moagi Purchased

okay will do…am not looking for “custom support” just need clarity on the icons and its better for me to get my point across by allowing them access to my site…

Chimpstudio

okay, ask them to stick to explanation without asking for login details then.

Having trouble uploading the theme. Tried 4 times and keep getting a wordpress failure notice. Any tips?

Chimpstudio

Please create a ticket at http://www.chimpstudio.co.uk/support and provide login details url to get your questions answered.

I’m thinking of using your theme for a client. I have it down to 4-5 themes as of now. I am wondering if I am able to have a taller (and bigger) logo without messing with the layout of the header. My client really likes their logo and want it prominent on the top of their site. So far I’m not seeing too many themes that allow this and still offer a lot of the other options I want for the site. I love the theme and will likely be using it at some point even if it isn’t for this particular client, but this is something they specifically wanted from their site… Thanks, Nate

Chimpstudio

Thank you for liking us. However, I am afraid you cannot go for bigger logo in this theme.

threestarsmarketing

Thanks fro responding.. Like I said, I still like your them and will probably use it in the future.. I got it saved in my favorites!

Chimpstudio

Thank you for the consideration. We value your choice and looking forward to see you a satisfied client.

My shortcode dropdown is not showing the toolbar. The documentation shows it simply placed there…am I missing something?

Tried to create a ticket, but the system is telling me that I already have a ticket created under my purchase code.

Help?

Default-user

Yea, I’ll take the refund. Thanks.

Default-user

Actually, hold off – I think I got it. I might stick around for awhile ;)

Thanks for the quick responses.

Chimpstudio

:) I ill try to keep things alive between us.

I’m thinking of using your theme, however i’m wondering if I could use the following functions. - create sitemap (for SEO) - use google analytics tag on this theme

Regards,

Chimpstudio

Yes, you can create site map by adding additional plug in supported by this theme as well as google analytics code. which is supported by default.

I’m very interesting in your theme for a project, but i need to know if it’s fully compatible with polylang? My site will be in three langs: Spanish, Portuguese and English

Thanks a lot

Chimpstudio

Please download wordpress from here http://ar.wordpress.org/ in Arabic version, it contain both .mo and .po files in languages folder. It will turn your site into your desired language.

Default-user
gcarro Purchased

i wasn’t telling about wp system language, i need the po file to translate the theme strings into spanish. it come with arabic .mo only

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and ask fir the .po file for Spanish. They will provide you the .po file for Spanish.

We have a serious problem with the subject, we used several months, including photographs, to the evolution of that attempt to create a gallery, the photos do not appear to select. What’s the problem?

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your login details, url and screen shot of the problem area. Support team will look into the issue and will resolve it for you.

drofix Purchased

Hi, I have a major problem with the theme, I started developing my website though, when I’m trying to enter a simple title in the post like “Introducing the quickest, risk-free way to buy products from China” the theme cut the characters and give me “Introducing the quickest, risk-free way”, and it doesn’t go beyond that, so I cant really post a longer title, Please help me as soon as you can Thanks, Ofir

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and ask them to increase the length of title. We have set a limit for title characters by default., They will do the increase for you.

Default-user
drofix Purchased

Thanks i found it, its in line 9409 – echo ‘

’ . substr(get_the_title(), 0, 400) . ‘

’; – just increase the number 400 to anything you need, Thanks again
Chimpstudio

That sounds great. I am glade to see things good at your end.

I have created tabs for a section and the tabs don’t work you can’t click on them. Also how can you reduce the size of the photo when you click on the team member

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your login details and url. The issue will be looked into and resolved.

coziard Purchased

Hello Super theme. But could you tell me when this theme will work on WP3.9 thank you

Chimpstudio

We are working on update and it will be available soon, most probably in a fort night.

I need to translate my website to Spanish, but I can not create a support ticket, your site would not accept my purchase code. And when you update?

Chimpstudio

Simply get .po file from http://translate.wordpress.org for Spanish. Go to Theme Options > Translation and follow the instruction written there.

Default-user

Thanks! Done!

Chimpstudio

You are welcome :)

Best theme ever.

Chimpstudio

Thank you for such an encouraging comment. :)

This theme it doesn’t work with Wordpress 3.9.1, theme options doesn’t work.

Chimpstudio

We are working on the update and it will be released in this week.

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