68 comments found

  • Australia
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
pcoussa Purchased

I have downloaded the documentation and read it. Cannot simply understand how to add a thumbnail to a video link? :(

Thanks

Chimpstudio

Where you are adding video, thumbnail option comes there.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Mexico
lax_cano Purchased

I bought this Theme and I see no updates on this topic. I bought other templates and I have received several updates, but nothing of this topic, for example, we can work with current versions of WP.

Chimpstudio

Updates are given when necessary. For 3.8.1, it is being worked on and will be released in couple of days.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Moagi Purchased

Hi how do i add a different image instead of an icon for services? For example on your layout options for services you have different icons under each service type how can i change that icon to an image of my choice?

Regards, Moagi

Chimpstudio

You can take icons from this link http://fortawesome.github.io/Font-Awesome/icons/ and add for each image.

Default-user
Moagi Purchased

what if i want use an image instead of an icon? after i grab an icon where should i upload to on my local folder?

Chimpstudio

No, you cannot use images as this option has not been provided.

Default-user
Moagi Purchased

ooh okay i understand…what’s the format i should use to display the icons?am using fa-camera-retro (for example) but it’s not displaying the respective icon…

Chimpstudio

You need to put the name of class in following way and it will work;

fa fa-camera-retro

Default-user
Moagi Purchased

thanks let me give it a try…ill let you know if i have any problems

Chimpstudio

I am sure, it will work this way. :)

Default-user
Moagi Purchased

can i have your email?i still haven’t got it working the way i would like to…

Chimpstudio

Sure, you can. Please create a ticket at http://www.chimpstudio.co.uk/support. Explain all you need, write your website url and login details, support team will set things right for you as you require. However, I do request to you not to ask them for some custom work as they will not able to do it as per policy. I hope you will not mind this part of my answer.

Default-user
Moagi Purchased

okay will do…am not looking for “custom support” just need clarity on the icons and its better for me to get my point across by allowing them access to my site…

Chimpstudio

okay, ask them to stick to explanation without asking for login details then.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Having trouble uploading the theme. Tried 4 times and keep getting a wordpress failure notice. Any tips?

Chimpstudio

Please create a ticket at http://www.chimpstudio.co.uk/support and provide login details url to get your questions answered.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’m thinking of using your theme for a client. I have it down to 4-5 themes as of now. I am wondering if I am able to have a taller (and bigger) logo without messing with the layout of the header. My client really likes their logo and want it prominent on the top of their site. So far I’m not seeing too many themes that allow this and still offer a lot of the other options I want for the site. I love the theme and will likely be using it at some point even if it isn’t for this particular client, but this is something they specifically wanted from their site… Thanks, Nate

Chimpstudio

Thank you for liking us. However, I am afraid you cannot go for bigger logo in this theme.

Default-user

Thanks fro responding.. Like I said, I still like your them and will probably use it in the future.. I got it saved in my favorites!

Chimpstudio

Thank you for the consideration. We value your choice and looking forward to see you a satisfied client.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

My shortcode dropdown is not showing the toolbar. The documentation shows it simply placed there…am I missing something?

Tried to create a ticket, but the system is telling me that I already have a ticket created under my purchase code.

Help?

Chimpstudio

Have you upgraded to latest wordpress version 3.9? If so, please revert back as long as we do not provide update for it in future. Otherwise this issue may keep hindering you.

Default-user

Crap…yes. Just did a few days ago. Man, I have no clue how to roll back an update.

Default-user

If you aren’t going to be providing updates for 3.9 in the future, should I just dump the theme and purchase another one that does? I don’t understand…

Chimpstudio

It’s simple. Back up all your wordpress data. 2. Find in google the older version of wordpress. 3. Download 3.8. 4. Extract the package. 5. Upload to your root directory. It will ask for replace, just click yes. If you cannot do yourself, provide ftp details to our support at http://www.chimpgroup.com/support they will do it for you.

Default-user

Too late. Tried the above and ended up having to delete everything and re-install. Support will not let me create a ticket because I have one “pending”...If you aren’t providing support for future WP releases I’d rather get a refund and use a different theme.

Chimpstudio

If you have previous ticket ID, just write a reply there and it will open. Otherwise write your email here, I will find your ticket and will do the maximum possible. Otherwise, last choice is always with you.

Default-user

Yea, I’ll take the refund. Thanks.

Default-user

Actually, hold off – I think I got it. I might stick around for awhile ;)

Thanks for the quick responses.

Chimpstudio

:) I ill try to keep things alive between us.

  • Has been a member for 0-1 years

I’m thinking of using your theme, however i’m wondering if I could use the following functions. - create sitemap (for SEO) - use google analytics tag on this theme

Regards,

Chimpstudio

Yes, you can create site map by adding additional plug in supported by this theme as well as google analytics code. which is supported by default.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

I’m very interesting in your theme for a project, but i need to know if it’s fully compatible with polylang? My site will be in three langs: Spanish, Portuguese and English

Thanks a lot

Chimpstudio

We have not tested it for multilingual sites. It may work well ut cannot assure it with full confidence.

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