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I am interested in buying the theme, but I have noticed that when I search for team members i.e. “John Doe” in the live preview, they do not appear in the search results? is there anyway to get that all content types to appear in the search results.
Thank you for showing interested in our theme. Currently team players are working via shortcode. You can only search from database posts & pages etc
No links displaying in search results – It seems like the theme’s archive-portfolio.php is stripping them out. I need to go live with the site today and it is critical that they display. Please could you assist?
On my side, there are links on search results and are working fine.
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
I have contacted support and the response was ‘Link display only detail page not searching blog category. Because its custom working.’ If you are seeing the links and support says there are no links – what is it? I really need the links to display. It is important text which needs to be visible. Please, I need someone to help resolve this.
As far as I can see, you are in communication with support team and they are helping you. I do not see any dead lock there.
hi, first time use tema. I see on your site homeV1, homeV2 etc. Dowloded tema used on local. But can’t see homepage versions.. may be I can’t see.. pls help me
These are actually the pages. These are made by different page builder elements
Can you create a child theme in Perspective?
the option of child theme is not there in the theme, however, if you need a child theme, contact support at Chimp Support and they will create one for you.
I bought Perspective theme But I can’t install my wordpress is error all the time i don’t know why
Ps. I like your Theme and I hope use
Installing wordpress has nothing to do with theme, once you complete wordpress set and activate our theme, I will be able to help you afterwards.
Shortcodes don’t work in Wordpress 4.0.1 update
theme has not been updated to work on Wordpress 4.0.1.
I have the same problem with shortcodes. How can we fix this?
If you have updated your wordpress version, roll it back to previous version and it will work fine for you.
After three months we are still having problems withs shortcodes. Now the last Wordpress version is 4.1.1, but the last Perspective theme version doesn’t solve the compatibility problems with this Wordpress version. I’m in touch with your support team, but I really think that a new version of the theme is necessary. When do you plan to release it?
A testing team is already testing the theme for compatibility related issues, as soon as list is finalized, theme will be updated.
The theme update ha yet not been realased. Do you know when it will be ready? Thank you
@xandrap:we appreciate your interest in one of our theme.Theme updated version will be accessible when quality test department will be clear it as flawlessness.
I received an email saying that there was an update available, but I don’t see any file modified. Did you release an update or the email I received is wrong?
Please ignore update notification.Update is done just for “prettyPhoto XSS fix”.Thank you
Great support! The team stayed at it and stayed at it until the desired solution was resolved. Prompt attention and responses too. Thanks! .
Hello @ gregorioquique. Thank you for your kind acknowledgement. We are glade to see you happy with us. Please find a moment to rate us on themeforest by going to your account > Downloads section > Perspective – Responsive Multi-Purpose Theme
hey how can i set a header style as default or how can i delete the other styles? in whcih file? if i save it on administration it won’t save it for all pages
Hello @ amiRo11.Please follow the path where you can manage your header styles according to your requirement:
i mean how can i delete the other header styles permanently?
i just want to use the header style 11 and want delete others.
because when i create a new article or site it shows another header style as i choosed before… so i want only 1 header style for all sites
how can i change this…
in the theme options it won’t save it
Please follow the path to delete the header style permanently..!
with your method I remove the styles from the backend only in the theme options but not quite. when I create a new page there is a very different header style . I want to keep only one style for all is this working?
btw. very good design!
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
hey mate, I wrote a ticket but forget the Ticket ID. Can you send me an Email with the details. Thank you very much!
Please write your email address that you used to create the ticket, I will find your ticket against it.
the theme slider isn’t working with wordpress 4.2
i think it should be updated
Have you updated them3 along with wordpress? Pleas eget the latest version from themeforest downloads section and update your theme as well, slider issue will be resolved.
how can I update the theme to don’t dismiss my own settings and customizations on the theme?
I customized the theme to my wishes and when i overwrite and upload the new update, my codes will be removed…
you can just say which files are updatet, then I can upload only these files.
It were be very nice!
where I can donate you because you have best support!
I am afraid there is no other way to keep the changes and update the theme. Update will remove your changes.
you can’t just post the modified files which are updatet? this is working?
I am afraid I do not have list of files that we modified.
Hi the chimpgroup.com/support page is not loading or I would have asked the following question there.
Everytime I make a new post on the blog, it defaults a header that is not the one that I have chosen for the other Pages. Please advise.
There was issue with server, it has been restored. Please contact support team to get your issue resolved.
Hello. On individual event pages, I would like to delete the “listed in: ” category reference in the header, as well as the next/last event at the bottom of the page. Would you be so kind to tell me which file(s) and exactly which code to remove/edit to make this possible? Many thanks.
Hi@gregorioquique: Please create a ticket to our support system, write in detail about your issue with screen shot. Along your WP-admin site and FTP credentials. Your issue will be diagnosed and resolved. Thank you
I have been trying to contact you through the support system. I am a valid purchaser and I have a ticket number but for some reason I’m unable to post my issues. Please let me know. My ticket number is: 904777
Could you please provide valid ticket no, system didn’t find ant ticket against your provided ticket no. Thanks!
I am unable to create another ticket because the system provided that ticket number when I tried to submit a ticket. How can I create another ticket? It took you 3 days to reply. Am I to wait another 3 days?
Your ticket has been traced with name Anthony Baker with yasnil4 buyer name. Ticket #1211
Could you please follow your ticket to present your queries on support. Thanks!
I’m not sure what ticket #1211 you’re referring to, but none of my login credentials are working. I need to get this up ASAP and we’ve been going back and forth for 7 days over some login. PLEASE give me an e-mail or something to contact you to raise my issue. Your Support system is NOT working for me. I keep getting the error: Pleae note that you have already created ticket # 904777 against this purchase code. Please open the exsiting ticket and write your question by clicking here
You may contact me via my profile page on themeforest. Use the contact from given there and you will reach to my inbox. Thank you
I have sent you an e-mail through your online form. Additionally, are you able to reset my account so that I can create a new ticket; it appears that the older system is not working correctly. I am using yasnil4 as my user name and the e-mail address I purchased this with is firstname.lastname@example.org (however that or the current e-mail I am using associated with my Envato account are not working. Thank you.
Thank you. Your email with login details and issues have been received. It will replied shortly.
The last 1 February 16 update is compatible with Wordpress 4.4.2.?
I am writing because I have been using this theme for nearly 2 years, and because of a change that one of your Support Representatives made, my plugin Calendarizeit! is no longer working. I am outraged, especially since this is a plugin that we rely heavily on to operate our business. Your Events plugin does not provide a full calendar which displays events. In previous version of your them, the plugin worked perfectly fine. I have logged tickets, and the person who is attending to the tickets, doesn’t appear to understand that a change she made broke my calendar functions. Can someone please let me know when this will be fixed. I am very frustrated.
Hi @yasnil4, Thank you for using our theme, Your ticket has been reviewed, fixes had been guided to you, If you still face any issue you can replace the default theme files from theme forest, third part plugin support is not entertained with theme as per Envato support policy. Thank you!
Thank you for responding. NO FIXES have been guided to me. Just so that I’m clear, are you saying that if I have plugins that I purchased from Themeforest that worked before your theme upgrade, that they are no longer guaranteed to work? My issues are around a fully functional Events Calendar. Your calendar does not allow for a full-month calendar view or widget to be displayed so the audience can view a full month and select a date and be taken to a full month calendar. Do you have that option available in the theme?
Also, I downloaded version 1.6 of your theme and installed it on a new fresh version of Wordpress 4.4.2 (test site) and none of the functions work. I believe there is something wrong with the version in Themeforest. There are no 3rd party plugins, nor are there any other themes (with the exception of the core theme files included with the Wordpress download). The older version of your theme version 1.0 works with my plugins; however the gallery does not work in your older version. How can I get an older version of your theme (version 1.3, 1.4, 1.5)? Perhaps I can try those to see if they work???
I have spent the better part of this day (over 12 hours) trying to narrow down the problems. I am certain that the most current version of your theme (version 1.6) that I have downloaded several times (both theme only, and theme and documentation), installed on a fresh sub-domain and a fresh copy of wordpress verision 4.4.2 (with NO 3rd PARTY PLUGINS), and I am unable to use the CS Theme options, I cannot change or arrange menu, The Pagebuilder does not work, The gallery does not display the prettyphoto (as it does in the demo), and the widgets are not accessible. You cannot add, delete, or move widgets at all. All this time I thought it was something I was doing, but after 12 hours of testing, I am certain that this version of the theme does not work. I have raised several tickets, and each time the Technician (Anna) tries to convince me that it’s my 3rd party plugins conflicting. I am certain that I’m not the only customer experiencing this problem, and I have read through all of the comments, but yet, this Theme is not working. I suppose I need to consider using another theme, because this has literally drained me. I have not left feedback or ratings, but that will depend on how quickly someone sorts out this current issue. I am not a happy customer, as my client is still without function of their website.
Hi @yasnil4, I understand your concern, could you please follow your ticket and provide sufficient login informations to resolve your reported issues. Thank you!
Can you please advise of your working hours? I have spent over two weeks attempting to resolve issues which are clearly on your end. Each time you respond (requesting more information—-admin access, now ftp access) it holds up the process and after I test, I find something else that is broken. This is completely frustrating. I have no idea when to expect responses from you. I waited up to 1:30 a.m. this morning (Eastern Standard Time – United States), and based on my full day’s research I identified a bug in the theme, but yet you ask me for my ftp login. Are you planning to update the theme? Can you please put some urgency around my request because my client is VERY UNHAPPY with my daily excuses…
Hi @yasnil4, Your ticket has been traced, there is no unnecessary delay to fix issues that are specifically happening at your end, I apologize support can’t be provided with out having your all login informations, Your cooperation is highly appreciated to get your issue resolved. All tickets are replied on same priority and try our best to respond back in 24 hours (even faster). Thank you!
PLEASE let me know who to lodge this complaint, because I have factual proof that the issue is not JUST ON MY END!!!
HI @yasnil4, Your concern had already been understood, Could you please provide full login credential to support top resolve your issues. Thank you!
IF YOU ARE THINKING ABOUT BUYING THIS THEME, READ THIS FIRST!!! DO NOT BUY THIS THEME BECAUSE IT DOES NOT WORK WITH WORDPRESS…BUY AT YOUR OWN RISK…I WARNED YOU!!!
I’m not sure what kind of game you all are running, but I hope everyone who reads this understands that this latest theme is not compatible at all with any version of Wordpress. For weeks now, someone who claims to be “Anna” from the technical support team has been tricking me into believing that there is something wrong on my end. Giving me so many instructions, purposely not responding until the very next day. I spent countless hours testing the most recent version of the theme on about 10 different version of Wordpress (including the most recent version)...NONE OF THEM WORK… they send me version 4.4 to install, I install their version, as well as the version directly from Wordpress—-the theme doesn’t work. Unknowing that I am in the UK, I quickly responded today, after installing the version of Wordpress 4.4 on a fresh and new server with the current theme, demonstrating that the theme doesn’t work. The tech then logs in and installs Wordpress 4.4.2 (deletes my message where I responded) and I have the changelog to prove it!!! This is a shame that you would use such tactics to make it appear that your theme is working, when it does not. I am so frustrated…gave you ftp access and admin access to my site, and you do damage, and try to make it appear that I’m doing something wrong, just to delay my support and not provide a solution You all should really be ashamed of yourselves. For weeks I have done everything you ask, you purposely not respond, because you obviously have no solution, your current theme doesn’t work with any version of Wordpress.
Hi @yasnil4, I respect your feedback but apologize your issues can’t be fixed with out having access to your site as you were thoroughly asked for them to resolve your issues. All tickets and clients are handled on priority. Thank you!
We have a 1.5 perspective theme version installed a on WP4.1.
What is the current Perspective theme version?
Should we be confident that WP4.4.2 works well on your current version of the theme?
Thanks for your answer. Last time we updated WP it was a real nightmare we had to do some crazy tricks to get it to work… and create a dedicated environnement to carry our developements.
Hi @karineb, You can use wordpress 4.4 with latest version of theme it will work for you. Thank you!
I have seen that, since the last update, lightbox is not working well with some images. For example when I use the “image frame” shortcode (http://chimpgroup.com/wp-demo/perspective/images/) or the “client” element (http://chimpgroup.com/wp-demo/perspective/home/home-v2-company-info/). Is it possible to solve this?
If you can solve it, I probably will renew the support, but I need to be sure, because the last problem I had (with testimonials shortcode) could not be solved.
Hi @ xandrap. Thank you for your purchase and feedback. Yes, once you renew your support license, I will be better able to help you.
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