90 comments found

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

Hi,

is the theme compatible with WP 3.8.x?

Best Regards Babylon5

WebFactory

Hi, thank you for purchasing!

Yes, it’s compatible. Please direct all further support requests via email as we don’t provide support via comments. Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

On the Front Page app screen shots (Slider Posts Category) what are the sizes that it is expecting. Depending if you choose the iPhone or iPhone with hand the screen shot images that I support show differently?

Thank you.

WebFactory

Hi, thank you for purchasing!

We don’t provide support via comments – http://themeforest.net/item/petrichor-responsive-wordpress-landing-page/4337943/support

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Is this theme compatible with Ninja Forms Conditional Logic Plug In? See the link below. I need to have a form included in my site and the plugin listed below will allow me to implement that.

http://ninjaforms.com/downloads/conditional-logic/
WebFactory

Hi, thank you for taking an interest in our items!

Unfortunately we haven’t tested it with that plugin. Sorry :(

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, why you don’t answer the email? I bought a Petrichor theme, but it doesn’t look like in preview. Do you have any documentation how to use this theme?

WebFactory

Hi, thank you for purchasing!

We do answer our email. Please read our ToS before posting any more “reminder” messages. Documentation (in documentation folder/) and demo data are bundled with the theme.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi,

can I change the hand with the iPhone to a simpel image?

thank you!

WebFactory

Hi, thank you for purchasing!

We don’t provide support via comments.

Default-user

I also send you a message via the form on your profile.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi, I am considering buying this…I would be switching from the Avada theme – and I have several menus, sidebars, and 163 pages. I am concerned that it will be difficult to migrate – are there any problems I should be aware if I purchase this? Thank you.

Default-user

Hi, Also, would I be able to make the placement of elements in the header look like these: https://www.placeboeffect.com. Not sure if this is the Petrichor template.

WebFactory

Hi, thank you for taking an interest in our items!

That site doesn’t use Petrichor. As for the migration we don’t know of any problems but as with any migration …. you’ll have to tweak some things.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Gr8 work WebFactory … a really nice theme. Sent you an email for some tweaks. Plz reply asap.

Default-user

No reply to email yet … nice theme poor support

WebFactory

Hi, thank you for purchasing!

We don’t have any tickets in the system from your account.

Default-user

I sent it through the contact form on the theme’s page here … is there any other way to reach you? Please let me know

WebFactory

Hi http://themeforest.net/user/WebFactory#contact is the only way to contact our support.

Default-user

I’d twice sent my queries through this … firstly, 8 days before and then yesterday. On both occasions message was successfully sent,

WebFactory

We’ll make a one time exception. You can send the support request to info (animal) webfactoryltd.com and attach your license file. Since you’re mentioning tweaks please note that the scope of our support does not cover any custom work on items.

Default-user

Thanks for making the exception. I sent you an email at the address you provided.

WebFactory

You’re welcome.

Default-user

Thanks for your support … 5 stars

WebFactory

You’re welcome! Glad we could help.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
noliva Purchased

How do I get rid of the google play/app store buttons on the front page? Thanks!

WebFactory

Hi, thank you for purchasing!

We don’t provide support via comments – http://themeforest.net/item/petrichor-responsive-wordpress-landing-page/4337943/support

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Not happy with this theme at all. Image does not scale properly on larger screens. No support when you hit a problem that they can’t solve.

WebFactory

Hi, thank you for purchasing. Sorry to hear that you’re not satisfied.

As for our support – you’ve exchanged more than 30 emails with them, but I guess we can’t please everyone …

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
pw261085 Purchased

HI There,

Having issues with the Twitter feed. I have setup the twitter and works fine in the customise view but when i go to view the actual site…it just says loading tweets!!! Need Help ASAP. Website is www.swoop-app.com

WebFactory

Hi, thank you for purchasing! Sorry to hear you’re having problems.

We don’t provide support via comments, only via email.

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