An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, unfamous, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from unfamous:


Holidays Alert

Hi Everyone! From tonight (Dec 3, 2014), I’m leaving my office for the next 6 weeks for a well deserved holiday. Please don’t leave me negative feedback if I take a while to get back to you, I will get back to you as soon as I can. Back to full time around late January. If you have a WordPress question try Google or if it’s a question about the store, try the WooCommerce documentation. Send me a message if you need anything else: .

Happy Holidays, Unfamous.


Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Please sign in to contact this author.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I make drop downs work on hover?

Open “wp-content/themes/petsandvets/functions/wp_bootstrap_navwalker.php” in a code editor.

Change line 108 from

$atts['href']           = '#';


$atts['href']           = $item->url;

Then remove or comment out line 109. Save and upload.

and then add this to custom css in the theme options

@media (min-width:769px) {
.dropdown:hover .dropdown-menu {
display: block;
.navbar-nav>li>.dropdown-menu {
margin-top: 0px;

Please note that you will have to redo this change after a theme update.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.