80 comments found

gadamhw Purchased

hi there

I’ve installed and configured this theme and added some featured and new products to the home page slider fine – they were showing great. – however, now they are not appearing and I’m wondering why? They’re still ticked and should be showing – any ideas?

Plaza-Themes

Hi, You can re-index your data in admin > system > Index management

gadamhw Purchased

hi there

I’m getting a Magento error when activating the BestSeller Product Vertical Scroller Config – it’s a standard Magento error – There has been an error processing your request.

When I turn it off it’s fine.

I’ve got the error report but it’s pretty long so perhaps maybe better if I pm you with it?

thanks

Plaza-Themes

Hi, You can create a ticket plazathemes.com/tickets/. We will check and fix it for you.

gadamhw Purchased

hi there

In the admin for the theme on your instruction pdf you explain that in the theme config you have the option to choose font and background – I don’t have those options in mine – I only have the option to change the theme colour or make the sale and theme labels active – any ideas?

thanks

Plaza-Themes

Hi, Sorry, this theme doesn’t included this options. You can find features in element features in document.

I don’t know what’s going on with your theme but I have a huge log file of errors and the checkout success page is a mess.

https://dl.dropboxusercontent.com/u/48637/system.log http://goo.gl/7Iwjky

Can you please assist as soon as possible?

Plaza-Themes

Hi, You can create a ticket plazathemes.com/tickets/. We will check and fix it for you.

Default-user

Your website is down

Plaza-Themes

You can contact email yoosolution(at)gmail(dot)com

Hello,

I’m considering to use this theme for my project.

I was wondering how you can edit the layout of the homepage. Is there some kind of responsive grid system used?

Also i wondered if it’s possible to place a product grid with multiple rows on the homepage.

Thanks in advance!

Kind regards, Lucas van Rooij

Plaza-Themes

You can change layout by cms/page/home and xml file.

Default-user

Hi, thanks again.

So i need to edit xml files in order to change layout? I know html and css but since i’m mainly an online marketeer, i dont know much about php and xml. Is this going to be a problem developping with this theme?

Plaza-Themes

It’s easy. If you need more help you can contact us. We will help you

When using Grouped products the product page is all messed up? any fix for that?

Plaza-Themes

Hi, You can open a ticket http://www.plazathemes.com/tickets and provide detail of your issue. We will help you fix it

please i have this issue: Fatal error: Class ‘Mage_Catalogsearch_Block_Layer_Filter_Attribute’ not found in /home/elysunst/www/app/code/local/Magentothem/Layerednavigationajax/Block/Catalogsearch/Layer/Filter/Attribute.php on line 3

you can contact me on moukhtar.ouarraq@gmail.com thx a lot

Plaza-Themes

Hi, You can check your email. We will help you fix it.

gadamhw Purchased

hi there

In the description of the product there is 2 x price showing?

Is it possible to remove the top one?

thanks

Plaza-Themes

Hi, You can download package 1.1 and update file in “updated_1.0_to_1.1.zip” for your website. We have fixed this issue. If you need more help you can open a ticket plazathemes.com/tickets

biomine Purchased

Hi there,

I have installed the theme and everting is working as so far i can see. Only the buttons at the shoppingcart ( empty and update ) are not working with the theme. ( when use a magento theme they are working )

http://biomine-9688944.cloud.hostnet.nl/index.php/checkout/cart/

How can i fix this??

Thanks

Plaza-Themes

Hi, You can open a ticket plazathemes.com/tickets/. We will check and help you fix it.

Hello!

To configure the Banner7 insert a link to a product, but does not work.

See on http://www.serranochocolates.com.br/

Plaza-Themes

Hello, You can download file http://plazathemes.com/fix/fix_link_images_banner7.zip and update file in folder app/design/frontend/default/ma_/template/magentothem/banner7

Hello!! I have to translate the template to the Spanish language.. how should I do? thank you very much

aghi75 Purchased

Hi, i have upload ma_petsyshop_quickstart_1.8.0.0 but the install page it show always white page. Can you help me please?There is not the version of 1.9.0.1 in the package zip file. Thank you

Plaza-Themes

Hi, You can install theme on magento 1.9. If you need you can contact us. We will help you install theme

hello,

want to use the virtual store, I lay and never did it! I’m in Brazil, this store accepts the Brazil payment methods, PagSeguro type?

how can I see the control panel before you buy to see if I adapt the features?

thank you,

Plaza-Themes

Hello,
The PagSeguro payment doesn’t available but you can install it this link http://www.magentocommerce.com/magento-connect/pagseguro-by-os-studios.html

Hello,

I`ve just bought and installed the theme.Everything works just fine, thanks btw, I have 2 quick questions though:

1)I only got the template versions for magento 1.6.x.x; 1.7.x.x; 1.8.x.x, does it work on magento 1.9.1.0 also? as it is mentioned in the theme details. 2)How can I enable all the features shown in the ma_petsyshop_document( for ex: I dont have the “facebook link” and the “ajaxcart super” buttons in the magentotheme dropdown in Magento, I also can`t set up a BG Pattern as the option is not there in the Theme Options)

Thanks in advance for your help!

Default-user

Hi, Super, I have no problem installing it. Regarding my second question? “2)How can I enable all the features shown in the ma_petsyshop_document( for ex: I dont have the “facebook link” and the “ajaxcart super” buttons in the magentotheme dropdown in Magento, I also can`t set up a BG Pattern as the option is not there in the Theme Options)”

Thanks

Plaza-Themes

You can contact us plazathemes.com/contacts and provide your website info. We will help you install theme.

Default-user

ok, I will do so later on today. Thanks again for the help!

Hi There,

Adding different banners for different languages… giving issue

Only showing the banners of the standard language. I’ve added language to the banners but seems not working.

Please support on this issue.

Kind regards,

Eno Mertens

Plaza-Themes

Hello Eno,
If you want use different banners for different languages. You can contact us. We will update module for you.

Please, i’m trying to install on hostgator and now I need to make the button Magentothem appear on my admin.

How can I fix?

I’ve done the permissions 777 and disabled the cache

Thank you. William Leme.

Plaza-Themes

Hello,
You need upload files correct directory of your website. After you uploaded files you need clear cache admin > system > cache management

Hi there,

Where can I send you a ticket? since last update … onepage checkout isn’t working anymore :(...

Already thanks.

Kind regards,

Eno Mertens

Plaza-Themes

Hi Eno, You can open a ticket this link: plazathemes.com/tickets and provide your website info. We will help you

ds21 Purchased

Hi, i have buy your theme for magento, but i have the follow problem: “when i try to empty my cart or try to update, refresh the page but in the cart remain the same products. How i can fix it? Thanks Giacomo Rosa

Plaza-Themes

Hi , You can open a ticket this link: plazathemes.com/tickets and provide your website info. We will check and help you

I am trying to use this skin, through the hosting service. The error occurs during that operation. Error Codes checkdir error: ma_petsyshop_template_1.2.zip exists but is not directory unable to process ma_petsyshop_template_1.2.zip/skin/frontend/default/ma_petsyshop/magentothem/magentot

How do I resolve this error?

Plaza-Themes

Hi, You can check your email. We will help you. You don’t worry.

I’ve sent you an email with my info and you haven’t responded it. I don’t know if you missed it, didn’t see it, disregard it, etc… Please respond to my email if you can help me so I don’t have to wait beacause it is time sensitive for me. Thank you. This is the correct email? .MyCon <yoosolution@gmail.com>

Plaza-Themes

Sorry, we don’t load your website. You can send an email with new info. Thanks !

Default-user
4mypetusa Purchased

I checked uploaded theme. thank you for helping me

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