An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by pixelgeeklab

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from pixelgeeklab:

If you have any issue please feel free to open a new ticket at

  • Support time: Monday – Friday 8AM to 5PM (GMT +7)
  • Response Time: Within 1 – 2 business day.

Please note that Support is not available on Saturday & Sunday due to our weekend break.


Support for my items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions


Item support does not include:

  • Customization services
  • Support for third party software and plug-ins

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.