An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by damojo

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from damojo:

Support for ThemePunch, Damojo and Thunderbuddies Products include

  • Responding to presale questions and feature suggestions in the item comments
  • Providing updates to fix bugs, add new features and ensuring compatibility with new software versions
  • Please use our dedicated support channels for
    • Problems with a specific feature of an item
    • Reporting a bug

Our product support does not include

  • Customization beyond the capabilities of the item
  • Installation of the item (All of our items include installation instructions in the documentation)
  • Fixing bugs caused by third party plugins or themes that don’t stick to WordPress standards

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I cannot see any background image, just a spinning circle!

Go to
theme options -> background image
and select one of the available “Slideshow Transitions”

There is also a screencast here which shows how to add background images / slideshows to individual pages.

How do I install this theme with the pages and menu setup like in the demo?

This is described in the documentation and this screencast which builds upon a fresh wordpress installation.

The nivo slider is not rotating through the images!

Go to theme options -> Homepage Nivo Slider
and make sure “Nivo Slider Effect” is set.

None of the javascript in my theme is working (background images, nivo slider, submenus, etc.)

You most likely installed a plugin which causes a jquery conflict error. Please deactivate your plugins until you find which plugin causes the problem.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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