An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, Bluz, does not currently provide support.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

The theme doesn’t work properly… The alignment of my home-page pricing widgets is not displaying correctly?

The theme works fine but you installed it wrong. You have uploaded to your “wp-content/themes” folder all the “Phenomenon 1.x” folder, which is a mistake because you only need the “Phenomenon” folder that’s located inside the “Phenomenon 1.x”

The Bluzpanel looks broken what’s wrong?

The theme works fine but you installed it wrong. You have uploaded to your “wp-content/themes” folder all the “Phenomenon 1.x” folder, which is a mistake because you only need the “Phenomenon” folder that’s located inside the “Phenomenon 1.x”

The header text doesn´t show in IE, what can I do?

Download this file: http://cufon.shoqolate.com/js/cufon-yui.js and replace it with the old file called “cufon-yui.js” that’s located in your theme’s “js” folder.

That should fix it.

What are the new shortcodes links? the one’s in the documentation doesn’t work…

How to use a basic font or a custom google font with this theme?

It’s actually very is and will take you about 30 seconds. You can learn how to do this from watching this screencast (2:44): http://www.screenr.com/n7r8

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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