Discussion on Phoenix - Clean Responsive Wordpress Theme

149 comments found

Mrnicoo Purchased

One more thing, where do I find the map page? Where I create my map for the contact page? Google changed so I cant find where and the one I find I cant customize the size etc…

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

Rick-R Purchased

I purchased this theme recently, and have a question. Is there a way I can use revolution slider rather than LayerSlider WP in the space provided below navigation?

My contact page gives a “message cannot be sent to destination” error

GoodLayers

Hi,

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

I am having trouble downloading the new theme. Also, I can’t find my purchase code. Your instructions on the support site don’t make sense.

GoodLayers

Hi,

1. Can you define the problem about downloading theme?

2. Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png

Hope this help :)

Hi there,

I am not able to log in to your support forum with my login details :( I thought I will ask my question here. My theme has lost the ability to show the featured post image as pop up image and my client wants that function back. I’m assuming it’s something to do with the update. I am not using the child theme, so could you tell me how to solve this problem without updating the whole theme, please? Many thanks

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

What it the problem with the support site anyway? Did you create an account on our support site yet? > http://take.ms/kc1T2 If you did but couldn’t login, please try to reset password > http://take.ms/6Eixq (Don’t forget to check in junk box as well)

My LayerSLider is not working in Chrome – is there an update that I need? Some of the images are super tiny when they transition in. It appears to be a symptom of using size transitions.

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/

Thank you very much! :)

Mrnicoo Purchased

HI Mate All happy with the theme, just want to make the 3 icons active that you see on http://www.3sisterscambodia.asia

I mean the Icon EXPERTISE, PORTFOLIO and TESTIMONIALS – when I click on this icon it should redirect me to the correct site. How do I do that? What file and what row do I change?

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )

Thank you very much! :)

mmi Purchased

Hi there we have a site with theme version 1.05, would to update to 1.10 just wondering if the update file list you provide is comprehrensive and we can just replace the files on the list for it will be as good as installing the new theme from fresh install. Thanks

Default-user
mmi Purchased

thanks

GoodLayers

You may see the change log in item page or in readme.txt in theme package ;) http://themeforest.net/item/phoenix-clean-responsive-wordpress-theme/3102249

You can reinstall the whole theme(If didn’t cusotmize) or just replace some files.

To update the theme by reinstalling,

You need to login to your Themeforest profile page, click on ‘download’ tab, then download the theme again.

After that,

1.) After you downloaded file from Themeforest. Do not upload it yet. Extract it!

2.) You will find 6-7 folders and some files inside. You’ll see the file called ‘phoenix.zip’

3.) Upload this file through wp backend and activate the theme.

After that go to ‘appearance > menu’ and assign menu location again then go to admin panel and click ‘save changes’.

BTW, Make sure that you haven’t changed or customize any theme code.. if you did, you have to do it again. All setting in admin panel and page will be the same.

Default-user
mmi Purchased

thanks

Hello. Can someone assist me in installing the Layer Slider. I am having trouble. Thanks in advance.

GoodLayers

Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here :(

If you got any further questions, please head to our support website :)

==============================================

Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )

Thank you very much! :)

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