30 comments found

Dears,

now the my website is working great , only i have one single problem with the quick view it told me that http://photos.is-slam.com/quickview/ajax/popup/ is not found…but it was working great on my local machine…

please how to fix this ajax call problem my site adress is : http://photos.is-slam.com/

thanks abed

Plaza-Themes

Your website set permission extension install doesn’t work

Default-user

how can i fix this??

Plaza-Themes

you can check your email

Hi there, we like your theme very much, but have few Qs: we did not see a download button for customers to download their images after they purchased.

We want this template to sell photos online, how are they going to download the images after they paid for them?

also, does it need any extra plug in to work as we want it for? thank you

Default-user

Hi, Final 2Qs. 1. Is there an option to control the size of the thumbnail of an image? we want to make it smaller so that customers do not take a screenshot. 2. Does the theme offer a copywrite protection to images. let’s say a water mark feature to protect the image from been saved for free? or to prevent customers from saving it for free.

many thanks.

Default-user

man what a support service! 9 days and you still do not reply! that’s before sale so after sale probably never reply.

Plaza-Themes

sorry, 1. It’s possible. You can change the size of the thumbnail. 2. We don’t know this extension

Hi,

I’ve installed the theme on my “sandbox” local machine and the Banner7 manage item isn’t working (just a blank screen).

I’m running Magento 1.8.1.0

Can you help?

Plaza-Themes

Hello,
You can chang permission (chmod) all files and folder on your hosting. This issue occurs because when you upload template it doesn’t get all files. You can re-upload template.

Hi,

For the banner7 extension, how do you make an image clickable? When going to Magentothem->Banner7->Manage Items and you add a new item, ther is a link box. Adding my link in there does not make the image clickable?

Please assist.

Plaza-Themes

Hi,
If you want use image clickable on banner , You can download file http://www.plazathemes.com/fix/fix_link_images_banner7.zip and replace file on your server ( app/design/frontend/default/ma_photostock/template/magentothem/banner7/style1.phtml [stype2.phtml] ) . After you replaced you need clear all cache ( admin > system > cache management > disable cache )

Default-user

Thank you,

That worked. :)

forwevi Purchased

he instalado los archivos ( app, skin, js, media …) en mi tienda y ahora no puedo entrar al magento admin, me sale que instale magento!!

Plaza-Themes

Hi,
You can make a ticket http://www.plazathemes.com/tickets/ and provide your website info. We will check and fix it for you.

forwevi Purchased

Compré el tema pero a la hora de ver los productos y pinchar en uno tarda una eternidad en abrirse el producto. ¿Me pueden decir como solucionar esto?

Plaza-Themes

Hi, You can make a ticket www.plazathemes.com/tickets/ and provide your website info. We will check and fix it for you.

conner2k Purchased

Hi there,

I just purchased and installed the theme (Magento 1.7.02) but every time I try to configure the template (Magentothem->ThemeOptions->Configuration) I get a 404 Error…any Ideas?

Regards Kai

Plaza-Themes

Hi Kai,
You can logout and back login admin panel. This error occurs by permission of magento. You don’t worry.

conner2k
conner2k Purchased

Thanks for the quick answer! Works fine now!

conner2k Purchased

Banner 7 Problem:

I have the following issue with the Banner 7 Plugin. It just loads but never shows anything. The configuration seems right to me and the pictures and texts are at the items but nothing is shown on the frontend…

Any help appreciated…

Regards Kai

Plaza-Themes

Hi,
You can add new items in admin > magentothem > banner7 > manage items. If it doesn’t work, you can make a ticket plazathemes.com/tickets/ and provide your website info. We will check and help you.

ADubraa Purchased

Hello,

This may be something really simple but I don’t know how to configure what products are viewed in the “New” and “Featured” product sliders. Can someone help me please?

Many thanks!

Plaza-Themes

You can make a ticket plazathemes.com/tickets and provide screenshots, details you want change. We will help you change it

Default-user
ADubraa Purchased

Hello,

Having a problem with the “New” and “Featured” product sliders; the quickview button has disappeared. When in console and I :hover over the element it shows but not when I physically hover over it with my mouse.

Plaza-Themes

If you created a ticket, you can follow it and provide details. We will check and help you.

conner2k Purchased

Different Errors:

Sadly I have discovered severeal Code errors which make a customization harder:

1.) TypeError: $jq(...).fancybox is not a function TypeError: element is null The product works but the Jquery does not. As I need to use a mp3 player plugin here. This has nothing to do with the product type downloadalbe as this is also an error for simple products.

2.) “NetworkError: 404 Not Found – http://myhomepage/media/magentothem/brandslider/" This error appears before the above mentioned one. So maybe it´s all an follow up error?

any help is appreciated.

Regards Kai

Plaza-Themes

Hi Kai, You can make a ticket plazathemes.com/tickets we will check and help you fix it.

conner2k
conner2k Purchased

Ok thanks I have created a Ticket there…

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