An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by tagDiv

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from tagDiv:

http://forum.tagdiv.com/ (preferred) or contact@tagdiv.com

In general we try to help you with all the issues that you have while using our products but just for the record here is the list from themeforest default support template:

Support for our items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization services

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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