145 comments found

not sure why its not letting me upload favicon. been trying for weeks. assistance please? don’t want there to be any favicon on there. thanks.

http://www.jennamoriah.com/
Default-user

can you give me custom css to input to remove favicon completely? thanks.

upcode

Hello,

I think the problem could be because you are not uploading an .ico format file. Try creating your icon here: http://favicon.cc

You can upload a blank image if you don’t want to show anything.

If you need help with this, please submit a ticket on our help desk here: http://support.touchsize.com

Thanks.

Hello!

I currently have your Tempest theme but love the look of this one a bit more with the way its laid out! I want to purchase it but want to know how hard of a switch it would be. How much down time would my site need? Would I loose my current sidebar and homepage customization? Is the switch something that you would be able to help with?

Thank you Kristyn

upcode

Hello Kristyn,

I think the transition wouldn’t be very painful. Both themes are using the same framework and share a lot of options. What comes now into my mind is that you won’t get the featured area shortcodes, but you’ll get the gallery shortcode instead.

Your current sidebar and homepage should not be affected, but I think it would be better if you send me your website to take a closer look. Write us on our help desk. http://touchsize.com

Thank you.

Hi, I’m interested in buying this theme for a client but I’m a bit worried about the site speed. Demo loading time is not too quick and I’ve been on some websites of people who have purchased your theme and there is the same problem (site speed is slowed down due to the loading of pictures). Is this a general problem of Photoform? Is there a way to circumvent this issue? Do you have a well-running example site? Thanks!

upcode

Hello,

It actually depends on how many items do you have on the website, what is the server speed, internet connection speed of the user. The framework is very light and should work fast enough.

Hope that helps.

Cheers!

I love this theme, but I think there’s not enough documentation. I think it would be nice if everything was covered in there.

For instance: I would love to create a sortable gallery but it isn’t described anywhere how to do this. I’m kinda disappointed with that, as I don’t want to make a support ticket for every single thing I want to change or do.

upcode

Hello,

We are very glad you like the theme. We are adding content in the knowledgebase when users find something not easy or clear. We’ll update that as we go so that we get a fully documented theme. Thanks for reminding us ;)

Have a nice day!

Anyone on this forum, please help. I’m trying to get this awesome template to look look like this: http://demo.touchsize.com/themes/?theme=photoform Homepage 3 Can anyone help me? It’s been a few years since I’ve been on WP and the last time I had a template that had much more documentation on what to do. This doesn’t seem to come with the builder…. Thanks! PS I did reach out to upcode, but I think they are closed :)
upcode

Hello,

I asked the guys from support and they said that they have responded to you. And no, we are not closed.

Write us on our help desk and we’ll try to help you set everything up.

Thank you.

Default-user

Thanks! They contacted me just yesterday :) I sent them an email on Friday.

upcode

Ok,

In weekends it might take a bit more for the responses to come. We try to make it max 24 hours, but there are rare moments when it might get to 48 hours. If you need anything, write us on the help desk.

Cheers!

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