219 comments found

Hello,

can you please let me know how I can change the code and where exactly, so when I open a post or a gallery, the all images load straight away or start loading one by one. At the moment viewer has to wait for the whole images to load, which takes age and scares people away.

Thank you

upcode

Hello,

We actually added a lazyload feature so you activate it from theme options.

Please submit a ticket on our help desk if you need more details on this. http://support.touchsize.com

Thank you.

Default-user

It seems to work only for scroll galleries, I am using other types as well, i.e. list which seems to be the worst. Can you please advice what to change in this case?

upcode

Hello,

Sorry for the delayed response, I asked the developers what can we do about the other gallery layouts and was waiting for a clear response. They said we’ll try to create a lazy-loading option for this as well, but can’t really give you any ETA. I think we might come with an update for this in a month or so.

Thank you.

hi! i have been trying to remove the red dots for likes that appear on every gallery. I cant find the way. Is there any easy way? Even worse, I have two gallerys whith no red dots, i dont know why, i dont see any diferences whit the others on the settings. Next to the ones with dots, this suits rather bad. If not posible to remove,how could i restore them in all galleries? thanks http://nachobuenobodas.com/galerias/
upcode

Hello,

Please submit a ticket on our help desk and the guys from support will assist you with hiding them. http://support.touchsize.com

Thanks.

Hello,

I received an email a while ago that an updated version of Photoform was ready for download. I downloaded it to my computer, labeled it as Photoform2 and put it in the themes folder on my ftp site. I now have two photoform versions that can be activated in Wordpress (my old and new version). However when I activated the new version, my website is not complete. Majority of my webpage is the same but parts are missing. This is why I called it Photoform2 so that in case something went wrong, I would still have my backup. Am i doing something wrong? Thanks in advance.

upcode

Hello,

Do not use the same theme with 2 different folders. You just need to remove the old version files from the server and just upload the new version.

If you have questions or you need help, please make sure to submit a ticket on our help desk here: http://support.touchsize.com

Thank you.

Hi! I just want to know how to insert the “What people say” content in the page, and i really love the last gallery at the end of the presentation index where there are all nearby images in two rows, how to insert it? Thank You

upcode

Hello,

Thank you for using our theme. For any questions regarding the theme and help, please submit a ticket on our help desk here: http://support.touchsize.com

Thanks!

the most stupid question :)

..where can i remove this line “added in ” it show me on the end of blog post.

upcode

Hi,

Please submit a ticket on our help desk and the guys from support will assist. http://support.touchsize.com

Thank you.

MP999 Purchased

Hello.

Is it possible, that logo in sticky menu to shrink by 30-50%?

upcode

Hello,

Yes, that could be done with some custom CSS. If you decide to purchase the theme the guys from support will help you with this.

Thanks.

Jone337 Purchased

How can I create a page like (http://demo.touchsize.com/photoform/thumbnails-view/)

But instead of using [red_list_posts post_type="gallery" taxonomy="" term_name="" view_type="red-grid-view" number_columns="2" number_posts="6" orderby="date" order="DESC" pagination="none" gutter="" thumb_title_pos="title-over" massonry="" ] [/red_list_posts]

where the page is Auto generated and links to post on my site. I would like to Manually edit where each thumbnail Links to (i.e external links)

I could use [red_one_fourth][red_team_member image_url="http://redcodn.com/bigframe1/wp-content/uploads/sites/6/2014/02/female4.jpg" name="Angelina Donn" job="Photographer" description="I like music, photography, art and beautiful colors." social="Facebook,http://facebook.com Twitter,http://twitter.com" ][/red_one_fourth]

and link them to external sites but I would like it to have the animation “thumbnails-view” has.

Can you help me?

upcode

Hello,

You’ll have to submit a ticket on our help desk and the guys from support might help you with that. http://support.touchsize.com

Thanks.

Hi! I just want to know why when i use the gallery into the website (for example the homepage gallery) the photos are in low resolution. it doesn’t look nice.

You can see what i said just from my website home gallery https://www.throughmyimages.com.au/

What can I do to show them in high resolution? I have to use in specific format or size?

upcode

Hello,

I think that could happen because of the settings you have in the Image Sizes tab of the theme options.

For more details, please submit a ticket on our help desk and the guys from support will assist. http://support.touchsize.com

Thanks.

hello. I bought your theme and I can not upload it to wordpress . How I can install it correctly? Thank You

upcode

Hello,

What is the problem? Why you can’t install it?

Try to unzip the archive you downloaded from ThemeForest first and then upload the photoform.zip file.

Thanks.

Default-user

Ok!! I do this and now I can use the theme. THANKS!!! <3<3<3

upcode

You’re welcome. Glad everything is ok ;)

Hope you get a nice experience with the theme.

Have a nice day!

Hello Upcode,

Will there be an update for WP 4.1 soon? Kind regards.

upcode

Hello,

You can update to 4.1 with no problems. The theme does not have any problems with this WP version.

Cheers!

How to add a testimonial section to a homepage as per WooCommerce preview from your page. I looked up this support seciton here, but the link you gave someone http://docs.woothemes.com/document/docs-testimonials-plugin/ doesn’t work.

upcode

Just use their shortcodes like we did:

[woothemes_testimonials limit=”5”]

This should get the testimonials on your page.

Thanks.

Hi, I just bought the theme and I was wondering if I can have the custom CSS for the 3 column GRID MASONRY gallery?

Thank you.

upcode

Hello,

Yes… please submit a ticket on our help desk and the guys from support will help you with this. http://support.touchsize.com

Thank you.

I have a question, how to set up this gallery / slider on the home page? I mean, such as in the demo: http://demo.touchsize.com/themes/?theme=photoform

upcode

Hello,

Just create a gallery post and attach images to the post. Once you did that, use the “Gallery post” shortcode to set that specific gallery anywhere on the page.

Please submit a ticket on our help desk and the guys from support will assist and give you directions. http://support.touchsize.com

Thanks!

Default-user

I made this gallery in the “gallery”. When I want to put it on a page by selecting “shortcodes” -> “galleries” I do not have such an option. The only step is selecting the “source” -> “gallery categories” but then gets a message “custom_gallery Images not found “

upcode

Get your purchase key and submit a ticket on our help desk. The guys will help ;)

Thanks.

Hello, is it possible to feature a video along with images in the Home 2 slider?

Also – In ‘Video Posts’, or through another way- maybe by just inserting a video- Is it possible to have the video play on the home page, instead of redirecting to another page? OR – is there a way to just feature one video, instead of four in a row?

Why does the video show so small in the actual post? Any way to fix this.

upcode

Hello,

Unfortunately you can’t add videos in the slider, but you can use another if you have one that works with shortcodes.

And videos do not play in the grids, that is not very good for the layouts, that is why we do not use such things in our themes.

The video in the actual post should be looking fine. You be getting the old cached version. This looks small only on retina devices. It was fixed meantime. Anyway, will have a check on this.

Thank you! Have a great day!

cylanca Purchased

Hello, i need your help. The red shortcuts doesn’t work i deinstall and install them again but there is notthing to do. can you help me? Thank you

upcode

You should have got a response on the help desk. Your ticket is in line, so please be patient.

Default-user
cylanca Purchased

i have still no solution. :(

upcode

Did you get a response from our help team? Double-check your email and your ticket on the help desk.

MrBloop Purchased

Hi There

Where do I change the speed of the slideshow?

upcode

Hello,

Unfortunately there is not such option, since the timing is built inside the theme. We’re now looking to add this as an option to the slider.

Thanks.

MrBloop
MrBloop Purchased

Well, please do look into it, could you not perhaps include support for rev slider or similar as people expect to be able to change basic setting of slideshow normally.

upcode

You can actually use revolution slider, since it comes with shortcodes.

But yes, we’ll work on this.

Thanks for the tip.

Helo, I lime the theme but before buying I have some . You say that the theme is SEO optimized, how is optimized? - And the HomePage is it possible to add text? - When You build the gallery could i load the image from multimedia Library or is it necessary to load them always from the hard disk? -after a gallery could I put text in the same webpage in order to work the SEO? Thanks

upcode

Shootback is a bit more SEO optimized, and much more powerful. It also comes with a drag and drop layout builder, and not with shortcodes like Photoform works.

Shootback is a lot more advanced than Photoform, but a bit heavyier I think. Anyway, we added options to disable scripts, sliders and other heavy and long loading items from the theme if you don’t use/need them.

Default-user

I want sliders, I need sliders, but not heavy for SEO. I don’t want to disable sliders

upcode

It is not heavy for SEO, but for website loading. We have 6 different layout types for Shootback, I don’t know if you’ll need all of them.

Cheers!

Vmimike Purchased

I’m trying to put a simple Facebook and twitter link at the bottom of my pages by adding a link to a social icon image. This does not seem complicated at all, however when the link is clicked it attempts to open the outbound link in lightbox and the browser gives an error. How can i add a simple outbound link to an image without this happening? 

http://www.nataliebakerphotography.com/
Default-user
Vmimike Purchased

Update I unchecked the Enable pretty-photo ligthbox setting but now all my links look like this http://www.nataliebakerphotography.com/www.instagram.com/nataliebakerphotography I have check the custom url link. So frustrating.

upcode

Hello,

Please submit a ticket on our help desk and the guys from support will assist. http://support.touchsize.com

Thank you.

Hi, I want to do my gallery on my second language but does not give me the option to translate WPML, I can help.

my site: http://bancellsbodas.com.mialias.net/

thanks,

upcode

Hello,

Please submit a ticket on our help desk and the guys from support will assist. http://support.touchsize.com

Thank you!

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