178 comments found

Hi, quick pre-sales question – is it possible to add captions/description to the scrolling photos on the homepage when you zoom on them?

A client has a requirement for metadata to be shown upon clicking on photos. Thanks!

upcode

Hello,

For now, that is not possible. We’re working on a theme now that will have that option.

Cheers!

ryana87 Purchased

Hi, Just seeing what shortcode you used to generate the Testimonial section on your example homepage

upcode

We used the Woo Testimonials plugin. Check the documentation files for that plugin.

Cheers!

Hi, I submitted a ticket about password protected galleries not working two weeks ago and was told an update would be released for the bug within a week. Any idea when we can expect the update?

upcode

Hello,

We are sorry for delaying the update a bit. It should be ready in max 2 days.

Thanks for your patience.

Default-user

Any word on this, it has now been 2 weeks.

upcode

Hi,

The update was sent to ThemeForest. It now depends on them when they accept it – you’ll be ready to download it. You should receive an email when you can do that.

Cheers!

Greetings ” upcode ”. Nice Theme, I like it soo much and i interesting to buy this theme soon. but before buy, i have one question. can i remove / off / disable website loading system when website is loading first time. actually, i want to load my website just normal.

upcode

Hello,

I am glad you like it. Yes, this is an option and you can disable it so the website can load normally.

Cheers!

biinnag Purchased

Hi there!

What a beautiful theme. Congratulations = )

I want to buy the theme, but first, I have to ask a few questions:

1. Is it possible to change the navigation buttons in the homepage slider? I.E. I would like to eliminate them, or at least make them transparent 2. Is it possible to change the font and font size of the pages (specially the main menu)?

thanks in advance

upcode

Hello,

The slider buttons can be changed with some custom CSS. As for the font sizes, we can change them from theme options or also with custom CSS.

If you decide to purchase the theme, write a ticket on our help desk and we’ll help you with that.

Hope that is helpful.

Cheers!

Default-user
biinnag Purchased

What about the font, can I use some Google Font for the main menu?

upcode

Yes, you can select fonts from the Google fonts library.

MrBloop Purchased

Hi There

The contact form in the footer widget is not sending or doing anything at all? Any reason why that could be?

MrBloop
MrBloop Purchased

I have removed the widget, the contact7 form on the contact page works so there really is no reason why that widget contact form should not, since you based it off of the contact7 system.

MrBloop
MrBloop Purchased

Where can one disable the date “2 weeks ago”... from the homepage? You say that can be disabled in the theme panel but can’t find where?

upcode

Seems very strange, I think both of them use the same system. We tested the widget, it is sending emails for us.

As for the date – go to the theme options panel-> Post settings and disable the human time format. That should do it.

jimjiber Purchased

Excellent theme and fantastic 5* support. Thank you!

upcode

Thank you for the kind words! We really appreciate it.

Pjano Purchased

I have two problems:

1. Downloaded Red Shortcodes 0.3 and installed it. When I try to use it it just gives me Blank White Box with tittle “Insert red Shortcode”

2. What i need to type here http://redcodn.com/instagram/ to get ID so i can use Instagram widget in Footer Fullwidth

upcode

Hello Pjano,

This might happen because of read server rules. As for instagram – check the knowledgebase on our help desk, there is an article that shows how to set the instagram widget.

Please submit a ticket with your problems to our help desk and the team from support will assist.

Cheers!

Pjano
Pjano Purchased

I solved instagram with help of this http://www.pinceladasdaweb.com.br/instagram/access-token/

I think server rules are not a problem. Will try to solve it personaly if not i will wrote a ticket

upcode

Ok. Check again, if the problem persists – write a ticket on our help desk. http://support.touchsize.com

Question: I bought the Photoform template and love it. But where do the gallery posts populate from? What differentiates them from a blog post? Do you have an example of someone using them on their page?

upcode

Hello,

You attach the images to your gallery posts. Once you do that, you can create your layout. It depends on what you are trying to achieve. Write a ticket on our help desk and the guys from support will assist you with this. http://support.touchsize.com

Cheers!

Hello, I am a photographer and I have been trying to install the theme “PHOTOFORM” in my Wordpress and It can not be completed. My web site gets blocked. I have been trying to install it in the two different ways (FTP UPLOAD Install and WORDPRESS Install) but I have no lucky. What I think is that something could be wrong in the “PHOTOFORM” theme, because I Install other themes I have with no problems. I am Installing the right ZIP FILE. I am using this WORDPRESS version: version 4.0–es_ES (because I speak spanish as my first language) Could be the “version 4.0–es_ES” the problem? I love “PHOTOFORM” theme, this why I would like an answer. I will appreciate your help. Jeronimo.

upcode

Hello Jeronimo,

We had many clients, none of them had their websites blocked with the theme. Try to write us a ticket on the help desk and the guys from support will help you with the theme. http://support.touchsize.com

Cheers!

Hello – For some reason when I insert my scrolling gallery on my homepage (as shown on the demo), the forward and back arrows are not centered inside the circles. Also, this makes all the hearts inside the circles (used for my list posts) to be slightly pushed up and no longer centered. Please advise!

upcode

Please write a ticket on our help desk and the guys from support will try to assist. http://support.touchsize.com

muitommy Purchased

Hi,

How can I hide the red tape of post time on the post feature image?

Thanks!

upcode

You can do that by disabling meta or with some custom CSS. Submit a ticket on our help desk and the guys from support will assist. http://support.touchsize.com

Cheers!

Pjano Purchased

Does this theme support WMPL plugin or any other multi language plugin?

upcode

Hello,

The theme has the translation strings set. Should be ok with WPML, but we never fully tested it since we do not have a license. Tried it with CodeStyling localization, seems to be working nicely.

Pjano Purchased

My images are uploaded in 900xx600 but they are shrink down when are viewed in Gallery (Slider with thumbnails bellow selected)

Example on this http://weddingserbia.com/gallery/tijana-ivan

Pjano
Pjano Purchased

nvm found it :)

upcode

Glad u did. Have a nice day!

Could you post some changelog for the update? Also is there a way to easily update the theme?

upcode

It depends on what version are you on. I’d recommend updating any way since it’s nothing hard actually, you just delete the old theme files and install the new ones.

Hello! I would like to inform you that I have a problem with this template. In the “portfolio”section,if I put “categories”,the pages disappear.I mean,if I put more than ten entries,the first ones disappear. I only can see the pages if I delete the categories, but I need both things. Can you help me with this? I would appreciate your help to resolve this. What could I do to activate the categories in the portfolio,and that all the entries appear. Thanks in advance.

upcode

Hello,

It’s not very clear what is the problem. Can you please submit a ticket on our help desk and please offer more details (URL, maybe some screenshots with explanations). http://support.touchsize.com

Thank you!

Default-user

The question is easy, I need to active the categories while the pages in the portfolio, and I can’t !!! I need a solution please!

upcode

Still, I can’t really understand the problem. Do you want sortable portfolios? http://support.touchsize.com/knowledgebase/Sortable-galleries-with-Photoform-19.html

Hello! Love the theme. I have purchased it already it is in use. Is there a way to turn the navigation off on the drop down menus of the main navigation. It’s a nice animation, but a bit too slow for my taste at this time.

- Carl

Default-user

Also, another question I have is why is a majority of the CSS inline with the documents and not in an external CSS file? – Carl

upcode

Hello,

Please use the ThemeForest user with which was the theme purchased. Also, if you need help with any theme options – please submit a ticket on our help desk here: http://support.touchsize.com. Use your ThemeForest purchase key and user (which purchased the theme) and the guys from support will assist.

Have a nice day!

Hi! Before purchase question. The images from listed gallery post list are cropped to 1:1 square. They can be cropped to a 3:2 ratio? http://redcodn.com/photoform/gallery/listed-gallery-post/. Thanks!

upcode

Hello,

The images from the theme are resized, not cropped. So whatever ratio you use, it will resize them by width to fit the screen.

Hope that was helpful.

tuscanss

I don’t think they are resized because when I click on the photo the ratio is 3:2 and only in list view the ratio is 1:1.

I already purchased Camera7 theme and I really like this theme more(didn't saw it before purchasing Camera7).
upcode

No, we don’t like cropping images, since the author usually crops them as they want. We only crop them for article views (grid, thumb, list view).

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