An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by WPExplorer

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from WPExplorer:

Support is provided 100% for free with the purchase of the product. When you purchase a product you are paying for the product itself and not the support. We offer free support to help with any issues or concerns you may have when using our products.

Who can receive support
  • People asking pre-purchase questions
  • Users that have the PURCHASED tag next to their user name
Support includes:
  • Responding to pre-purchase inquiries
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new WordPress versions
Item support does not include:
  • Customization, web design and installation services
  • Support for third party software and plug-ins
  • Making edits to the theme to suit your needs (suggestions are welcomed though)
How To Receive Support?
  • Simply leave a comment (you must be signed into ThemeForest) on the product that you need help with.
When To Email us
  • If you have an issue where you need to share a URL or logins please contact us via the form on our Profile page so that we can assist you accordingly.
Important
  • Before asking questions, read the help fie (it’s in the “Main Files” ZIP) and FAQ below.
  • Please remember you have purchased a “theme” and not access to an ever ending freelancer/web developer.
  • Keep things professional and be nice!

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where is the theme changelog?

AJAX not opening your posts?

Try making sure your posts don’t actually lead to a 404 page, you can do this while in the dasboard clicking on “view item” right under the title.

If they are returning a 404 page, go to Settings->Permalinks and re-save your settings.

How do I first setup my homepage?

  • Create a new page
  • Select the “Homepage” template
  • Publish
  • Browse to Settings -> Reading
  • For “Front page displays” select “A Static Page”
  • Choose the page created earlier
  • “Posts page:” can be left blank (best) because you can create your blog page using the “Blog” template.
  • Go to Appearance -> Theme Options to edit your homepage options.

How can I change the thumbnail sizes for the gallery entries?



1. Open content-galleries.php

2. Change line 71 accordingly

aq_resize( wp_get_attachment_url( get_post_thumbnail_id() ), 400, 500, true )

The 400 value is the width and the 500 value is the height. Changing the width won’t do anything though unless you change the width. But if you set the 500 value to 400 this will create squares instead of the default portrait style images.

3. Refresh site

Where can I find my Galleries archive?

WordPress automatically will create an archive for your galleries custom post type. This will be located at yoursite.com/galleries/ if you are using “pretty” permalinks. Otherwise with the default permalinks it will be at yoursite.com/?post_type=galleries

note: If you alter the slug of your galleries post type then the URL will change to reflect this new slug.

How do I make each individual blog post appear as fullwidth?

You can remove the sidebar easily with some custom CSS added to your site:

.page-template-templatesblog-php #sidebar,
.single-post #sidebar { display: none; }
.page-template-templatesblog-php #post,
.single-post #post { width: 100%; }

Now to increase your featured image cropping edit content.php line 79:

aq_resize( wp_get_attachment_url( get_post_thumbnail_id(), 'full' ),  650, 9999, false )

Change the 650 value to 980

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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